great location

nothing

Room was lovely staff excellent great location and fab breakfast -

only shame was we booked hotel to use rooftop terrace as my mam was from Newcastle when young and wanted to have viewout across city but there was a private party and had booked a slot but they rang to say couldn’t use it - apart from that enjoyed stay

A bouncing night club below and location

absolutely appalled at not just the customer service but more importantly the fire regulations which put me and my family at great danger. We stayed over last night in apartment 302. I had originally booked this as part of daughters 21st birthday present. Main reason of my complaint and there is a few, is the fact that a fire alarm went off during the night and we had to exit through fire escape stairs which was littered in empty glass bottles. This is massive health and safety risk to your customers, as I’m a fire warden myself plus it’s breaking the law as fire exits should be clear. If that wasn’t enough, no staff member came out to even do a head count and I had to take myself and my family into a nightclub in our bed wear and slippers! And that’s another complaint, we were not made aware we would not get much sleep due to the bouncing nightclub below us. Also, No towels were provided in our rooms and even when we tried to call reception the phones weren't even connected so I had to use my own mobile and then rudely they put the phone down on me! We all had to leave feeling like we had camped out in a tent for the night with no shower or even a wash. I'm disgusted in this kind of customer service especially paying what I have paid to stay over

Was of a lower standard than last visit Partners eggs slimy bacon also hard Some staff could smile a bit

Cocktail bar a disaster ( complaint registered)

Breakfast was very good.

Enjoyed every minute of my stay.

The location was perfect as it is so central and there are fantastic public transport options available. The room was clean and quiet. The breakfast was plentiful and very tasty The staff were very accommodating and helpful, especially Erik on reception.

From arrival at the reception excellent service. Staff were friendly and helpful.The rooms were spotless. Breakfast was fabulous and a variety of choices with very attentive staff.

The breakfast was amazing the hotel is beautiful

I felt the room was dated and the bed was the most uncomfortablest bed I’ve ever slept on it was like sleeping on concrete

The staff were extremely helpful especially the restaurant staff, outstanding location, food was excellent

The apartment had an issue, where a very loud noise came from the toilet and inside the wall, it went off all night reported nothing done reception staff made a stupid statement complaining has been emailed

Very well laid out Staff were extremely nice Very spacious rooms Bed was very comfortable Staff upgraded our room Nice location

N/A

Great stay, lovely clean room and sufficient amenities. Staff were fantastic could not do enough, breakfast was delicious. Great choice on the menu for cooked breakfast excellent choice for the continental. Overall a wonderful stay.

Location & cleanliness

Nothing

Lovely building. Staff were attentive but not pushy

Bedroom too hot

Had a wonderful stay at The Vermont Hotel for our anniversary. The hotel was lovely, staff were friendly and attentive, and the location was perfect. It's very quiet, but restaurants and bars are nearby and it's a 10 minute walk to the centre of town. Our room was spacious and had a view of the castle. Breakfast was good, having the option of a buffet or ordering off the menu, and we managed to get free parking at the hotel. Great value for money for the luxury and service received. The rooftop bar was stunning.

Everything was great. We had no issues at all, so much so we extended our stay by an extra day.

Location, bar and restaurant

Rooms are outdated, small, shower in the bathtub. Very sober, carpet in the room not that hygienic. And I was in a suite.

Location central and nice lounge and bar area

Couldn’t control the room temperature, thermostat not working and radiator too hot. Broken window do u able to open it

Location excellent, food lovely.

Can't fault the room or facilities,clean,good size, comfortable

Can fault the positioning of room.Put us on 11th floor,right below the rooftop bar that pounded out music till 1am and you can hear every word.Why this floor is been used for guests when you have this racket going on is beyond me and you can't tell me management don't know how loud it is.I dread to thing what it would be like for kids on that floor For this reason my hotel experience score is only two and because of this I'll not be returning to the hotel.

Great views, ideal location for the quayside and restaurant/bars quaint hotel , clean and tidy.

Dated in style and layout, door card was inactive twice which was annoying, doors are loud when closed.

Location and the size of the room

There was no hot water for a shower and the water was coming out of the joins of the pipe work

Great location. Accessible to the quayside via the lift Quality of the food and accommodation

No complaints on this visit

Car valet on arrival. Room was beautiful and clean with a stocked mini bar.

Staff where very cold and a little unwelcoming. When we arrived, the receptionist seemed to be having a dispute with another customer and I feel that negatively carried through when it came to our time to check in.

Lovely room, and the lift was right there just inside the door, i hate dragging cases along lobbies n landings! we swerved the £15 brekky and walked down the 100 steps, across the forecourt, to the quayside, lots of breakfast options along the quayside if its nice weather but avoid 'Spoons' yuk.. The car park attendant was a proper chap, offering to drive our modest saloon to a nearby car park, i felt like a Hollywood Movie star, alas, we got it parked right outside the door!

we only stayed for the night, couldn't fault it...

Been a number of times. Location perfect for a night out. Rooms are nice.

Nothing I can think of.

Location was very good Breakfast was good plenty choice.

The cooked breakfast was only slightly warm It could have been kept hot while being kept under cover. It is kept warm with little candle like warmers

location & breakfast

old carpet slightly musty

Very clean

Lovely to be greeted by the concierge , staff all very pleasant.

Nothing about the property. However there was a fire alarm going off into the rooms at 8am 3x by mistake ! This wasn’t nice to wake up to.