Breakfast okay, location is great.

Wi-fi wasn't working in the room – I had to ask for a custom 4G broadband, which was only provided after 2 days and multiple requests and arguing with staff. Staff is lazy and keeps bouncing requests to one another. There was no hot water – we had to ask for repairs. The room has a strong unpleasant cigarette smell. Safe was locked – we had to request the staff to unlock it. AC is so noisy we had to switch it off for a night.

Great location, and rooms and facilities

The AC in the room was not cooling and it got pretty hot. The management is aware of this, yet pretends that it’s a one off incident and does not send the service team to repair the AC even after requesting for them multiple times and you have to sweat in your room. I wonder why don’t they just block these AC not functioning rooms to customers rather than give it to them and pretend like it was working before and have all the drama.

The air condition was broken

The breakfast buffet was not huge on selection, but each morning each of us (4) were able to find something that we liked and didn't leave hungry. The hotel is not overly fancy, but the people at the front desk were helpful always and although our room seemed a little dated, it was still nice and functioning properly. The location was great in my opinion. We were never that far from where we wanted to go. Lots of cafes and restaurants within easy walking distance. We had a two level family suite and it had plenty of room for the 4 of us. The upper floor was a lot of glass with great views, but with the glass the air conditioning had a hard time keeping the room cool in the middle of the day. This meant that the temp upstairs was about 29 C during mid-day, although outside it was 36 C. The good point is that people typically are not hanging out in their room in the middle of the day. The downstairs temp was whatever you set it for, in other words, no problem. I think that the value we received was absolutely great for the money we paid and we would stay there again.

Unfortunately, although there was tea to drink, there was not coffee at the breakfast buffet. Also in our room although there were teas and sugar, there was never coffee. If you are a coffee drinker, either bring your own or stay elsewhere. We stayed for a week and although we indicated on our door that we wished our room cleaned, two different days it was not cleaned. When we called the desk supplies anyhow were brought up to us.

Friendly staff, renovated rooms, luggage storage is available. Good location in the city centre.

location

standart room is very small

noisy

Location. Reception staff very helpful. Value for money.

Breakfast is supposed to start at 8am on a Saturday. I had to leave the hotel by 08.30 but was told at 8am that it was not ready and to wait 15-20 mins. Normally this isnt a problem but because I had a schedule to keep this was Inconvenient. It should be ready and available when and as stated.

Only location.

Very bad internet connection, I asked to them 3 days but the 4th day they solved it. The room is very hot not enough air condition and very noisy, you cannot even sleep. Some days no room cleaning or very late. Not well managing hotel.

I stayed in Room 4011? (4th floor, first room on the right). It has a city view (mainly the road and a view of the mountains on the horizon). Room is clean but a little small, but comfortable and homey. It has a restaurant on the ground floor named Azia Mama.

The staff in the restaurant where they serve their breakfast is not very accomodating. She actually frowned when she saw us coming, perhaps we are not speaking Russian or Kazakh? But regardless, you don’t need to frown when you see guests coming in. She didn’t even greet us or at least ask us for a coffee. We didn’t go on the next day and just opted breakfast in a nearby coffee shop. The selection of food is very few.

Location

Room was not clean, especially 2nd floor sofa. Even after we requested to clean it. Heater was sooo loud, you can't even sleep at night. And you can't turn it off, because it's cold. For amount of money I expect better quality.