The employees were the best thing at this lodge. They were so genuinely friendly and kind, esp. the servers and employees in the restaurant. The food was excellent and the view from the restaurant was fabulous.

We don't really think this lodge is a "wilderness" lodge. We know that the understory of a rainforest is extremely important for the overall health of the area. You have gardeners raking the leaf little down to the soil. There is no place for insects and other small animals to hide. Therefore, there is relatively little animal life near the rooms and on the immediate grounds. The hummingbird feeders need to be washed and refilled DAILY to prevent disease and contamination. Landscape with lots more nectar plants for the pollinators. There were a few varieties of birds but they were mostly feeding in the trees, not on the ground. We're photographers. We scoured the area for insects and found very few - incredible for a "wilderness" lodge. We realize that some people aren't just looking for animals and that they are actually afraid of many creatures. Understandable, but don't advertise as a wilderness lodge when you keep the grounds pristine. We have been to Costa Rica seven times, have stayed in the town of Monteverde seven times, and have seen much of the entire country. We've stayed in many different lodges that met our expectations after reading their information on line. Except for your exceptional employees, especially the restaurant workers, we were very disappointed in Cloud Forest Lodge by Boena.

Great location out of the bustle of town. Loved the restaurant, which is perched at the canopy level, with a deck on top for views and birdwatching. Open all day to enjoy the scene. Very friendly staff in restaurant as well, we decided to eat all our meals there rather than go into town

The restaurant, Endemico, was exceptional!

Beautiful, thoughtfully planned and decorated, new construction, high quality materials, several walking trails, quiet, opportunities to see wildlife such as toucans, monkeys, coatimundi.

Everything was excellent.

Beautiful location and the restaurant was amazing! Staff at the restaurant was very friendly and accommodating. Rooms was very clean and beds were very comfortable.

Poor shower design made it necessary to build a little towel wall to avoid flooding the bathroom. Price is very high compared to other equally nice places we stayed in Costa Rica.

The setting is amazing, the picture on Booking.com shows the bar terrace- great place for a beer. Watching the hummingbirds while eating breakfast was special too. Staff were friendly and attentive, but not too formal.

I would have liked to know a bit more about the private reserve it was on. 30 mins walk into town, or a taxi - but we knew that when we booked.

Quiet.

Difficult to find and no swimming pool

The location is amazing, beautiful views, amazing grounds. the food was amazing and so were the staff. we felt really well looked after. The room was lovely and we really enjoyed watching the wildlife go by.

It’s only a small thing but it would have been great to have coffee facilities in the room.