Large room and friendly staff

The buffet food was cold at lunchtime and my room service meal and one evening dinner could have been hotter as well. There are no shops/bars/restaurants close by so a bit remote.

The property was clean and comfortable.

There was a lingering smell in the bathroom

The facilities

Price

The roof top swimming pool was not working

The service was amazing, very helpful, efficiënt and nice people in front desk.

The swimming pool was close. Sauna also and the suite smells was bit weird.

Room service and swimming pool

N/a

The breakfast pastries were great & restaurant staff were very helpful.

We stayed at the hotel on the way to Sao Tome & Principe in April and had a very pleasant experience. On the way back via Luanda we stayed at the hotel again, however had the worst experience. The airport shuttle ($60 extra fee) did not pick us up as arranged and only came 1.5 hours later. After arriving at reception, we were told we owed money for our reservation, however it had been paid in full prior to arrival. We were put in a room that smelt of cigarettes, didn't have a working bathroom basin, nor did it have a room safe as specified on the Booking.com website. After complaining they upgraded us to a suite, however this was right below the rooftop bar, which played load base music all night which was very present in the room. We were too tired to complain again. The manager confirmed we would be refunded for the airport shuttle, however has not replied to any mails nor have we been refunded. I would seriously recommend not staying in this hotel.

Clean and tidy hotel with very attentive staff. Great rooftop to relax a little after an exhausting day

The quality and stability of the internet has the potential to be improved