Gute Lage. Personal freundlich und hilfsbereit.

Obwohl uns ein Babybett versprochen wurde gab es keins. Es gab einfach ein einzelnes Bett dazu, welches uns nicht wirklich diente.

Sun duda un excelente servicio, amabilidad, atención, cuidados, servicio excelente

Solo que son pequeñas las habitaciones

El personal es amable

El ruido excesivo proveniente de la calle y que el estacionamiento esta fuera del hotel

The staff was exceptional, very kind, helpful, nice! Also the air conditioning and the wifi was great. It was quiet, slept easily.

The double bed was small for 2 person, but the room had 2 beds so it wasn't a problem.

The high score is largely because of the staff who present likely the highest degree of professionalism for a property of this type. This goes for the reception staff at check in (easy), the doorman who walked with me to the parking and offered to help with luggage all the time, the cleaning staff who made everything perfect, the maintenance who make it all look pretty, and the restaurant staff who prepare fresh breakfast al gusto, also for vegetarians. One time I was busy during breakfast time and they prepared a meal for me and brought it to my room. So sweet. I requested a room with good wifi. The wifi in the room was functional. The property is safe, 24 hr staff/security, and looks amazing on the inside. The room has a good working a/c, the bed sleeps nice, and there is a small desk. I was blessed with a warm shower on my last night. The temperature fluctuates on the other days, mostly cold or luke warm. Not sure if this can be changed. Tuxla is not everyone's cup of tea I assume. I loved the city. It's very lively, did not feel unsafe, not even at night. Lots of restaurants nearby, the main square is just behind the property. Many vendors of foods and other stuff. Easy to get to the canyon from here.

More of a tip: parking is 1 block or so away on a gated property. When you arrive by car, you can put the car on the street in front of the entrance and the front desk staff will come with you to direct you. Everytime you need to come and go by car someone will have to go with you to open the gate. Almost always someone was there within minutes. It's for security of the car and your belongings, so I understand the system.

one of the best breakfast during our 3 weeks mexican trip

dirty and really warm room

As advised, checked in around midnight due to late arrival of my bus, and the night receptionist and check-in procedures were excellent. The location of the hotel is very good, a couple of blocks from a park that might be considered the centre of town. Although the room decor is somewhat dated, the furnishings are comfortable, and both the aircon and wifi work well. In terms of food quality and presentation, service and venue, the hotel's complimentary breakfast was slightly better than that of similar establishments.

Unfortunately, various noise issues marred my experience. My room (Baja California de Norte) was the closest guest accommodation to the lobby. On both mornings, I was awoken by a loud alarm clock at 6am from the staff/housekeeping room next door that separated my room from the lobby. Noise from the lobby was always clearly audible in my room, my room was at the base of the main staircase to the two higher floors, and every guest entering and exiting the hotel passed by my front door. On the second morning of my two night stay, an extremely loud tour group gathered for lengthy periods in the lobby area near my room both before and after breakfast. There was also an issue with two guests playing music at extremely loud volumes from the internal courtyard, and reluctance from the staff member on duty to request that they turn it down.

aircon was great

no windows in the room