Séjour excellent plusieurs points supérieurs face a d’autre hôtel en Tunisie étant un résident en Tunsie une très belle découverte un séjour mémorable cuisine de qualité personnel au restaurant au top Merci au F & B Manager Saber et surtout je ne veux pas rater l‘’occasion de présenter mes respect pour l’excellent travail et l’assistance de Mr khaled on reviendra certainement

Tout est parfait

We stayed at The Mirage resort & SPA with the family and were delighted. The location is idyllic, the sea and the beach are superb, the three swimming pools very pretty and clean, the rooms are very clean and of an excellent standard, the staff are very attentive, always smiling and they are all so nice! Special mention to Mr KHALED The Room division Manager, who got in touch with us before our arrival and provided us with fantastic assistance throughout our stay. All the staff are as motivated, polite and friendly as ever. Thank you Saber F&B Manager for the warm welcome and the delicious food in the restaurant. I will return with great pleasure

No entertainment but it's still the ideal place to relax

Soggiorno eccellente

Soggiorno eccellente

Thank you for the pleasant stay at The Mirage resort&spa starting with the exceptional welcome especially Mr Khaled in charge of reception a contact before three days of our arrival, the clean room, comfortable equipment, optimal quality price.we will return for a longer stay in August with the family, very large swimming pool in an oasis at the edge of sea, vast beach. Thank you to The Mirage team (rare to find such a hotel in the sense of hospitality has no equal in Tunisia and all this thanks to the professionalism of the staff, restaurant The smily saber , bar, maid to the little care, The chef faysal who cooked for us a couscous typical Tunisian .on arrival personalised welcome letter with a basket of fruit we feel really spoiled) the most welcoming I have ever seen in other hotels.

Everything was perfect

Dopo aver girato la Tunisia in jeep la mia ultima tappa è stata Hammamet THe Mirage dopo aver visitato almeno nove hotel e aver letto diversi commenti eccellenti su questo hotel ho deciso di trascorrere le mie ultime due notti lì.enorme infrastruttura belle piscine (tre) hotel pulito, ben tenuto, rapporto qualità prezzo ottimale, e soprattutto un personale professionale interessato ai dettagli e all'assistenza prima del vostro arrivo e dopo la vostra partenza un bravo e poco da dire eccellente è il minimo che si può anche dire. vorrei ringraziare il signor khaled per la calorosa accoglienza e la sua assistenza e l'aiuto prezioso in modo che si può finire la nostra destinazione Grazie ha tutti per questo soggiorno eccellente tornerò l'estate che consiglio vivamente.

Mi è piaciuto tutto

بصراحه فندق يستحق اعلى تقيم وفي مطعم يستحق اعلى تقيم وفي كل الاحتياجات واحب اخص بالشكر ادارة الفندق على اختيار نخبه من الكادر المحترم الفنان بالتعامل مع كافة الشخصيات والجنسيات واحب اخص بالشكر بالمركز الاول منتصر هوا بالاساس شغال بالمقهى والشيشه لكن يقدم لك جميع الخدمات وتلاقيه بكل مكان وهوا فاكهة المكان يعتبر واحب اشكر بالمركز الثاني ياسين بالاستقبال شخص فنان وصادق بالتعامل عطاني هديه اكبر جناح غرفتين وصاله وانا حاجز غرفة وصاله واحب اشكر صاحب الكارزما سمي خالد مدير الاستقبال وفندق مراح تندم ابدا بالسكن فيه

لايوجد شي غير مناسب

Le personnel est simplement incroyable. Littéralement, une armée d'employés s'affaire à l'entretien et le nettoyage de tout le complexe dès le petit matin, et l'entretien des jardins est particulièrement impressionnant. Tout le personnel est toujours souriant et poli, c'est tellement agréable! L'équipe d'animation est au top, nos filles ont particulièrement adoré Sameh du Kids Club, qui a un don indéniable pour gagner le coeur des enfants :) et la mini disco du soir pour les enfants était incontournable, nos filles en parlaient toute la journée! Le complexe hôtelier est très bien situé, au bord d'une belle plage, avec architecture traditionnelle très plaisant et les couleurs sont bien choisi. Nous avons logé dans un bungalow avec chambre à coucher et salon, c'était spacieux et très agréable. La télé avait une cinquantaine de chaînes internationales, c'était un plus pour nos filles qui ont pu voir des dessins animés dans leur langue maternelle (allemand). La salle de bain, certes avec des finitions de standard tunisien, était toutefois fonctionnelle. Il y avait suffisamment de rangement pour pouvoir vider nos valises. La réception nous a attribué, sur demande spéciale pour des raisons médicales, un bungalow pas trop éloigné, ce que nous avons beaucoup apprécié et nous les en remercions encore ! Il y a tout de même passablement de déplacements entre les différents lieux (une journée "ordinaire" sans trop d'activité nous a fait marcher environ 7000 pas à l'intérieur du complexe).

De manière générale, la nourriture était bonne, mais il y a eu quelques "ratés"... le poulet pas cuit jusqu'au centre à plusieurs reprises, du riz pas suffisamment cuit / encore très dur, des légumes feuilles avec du sable. Sinon, les plats italiens sont à éviter : pâtes avec sauce blanche pas bonnes, pizzas avec une mozza bizarre, lasagnes pas plaisantes, et salade caprese avec la mozzarella que l'on devrait probablement nommer différemment. Mais nous avons tout de même bien mangé! le buffet de salade était toujours excellent, il y avait toujours du poisson et des viandes grillées frais (fallait juste demander le poulet bien grillé), toujours des pommes de terre, du riz, des légumes variés, des pâtes (pas très bonnes mais cela n'a pas empêché nos filles à en manger tous les jours), le déjeuner aussi très bon, jus de fraise frais et le pain berber excellents! Les horaires des reps sont malheureusement un peu restreints : petit déjeuner de 7-10h, déjeuner de 12:30 - 14:30, goûter (crêpes, pizzas et fruits) de 16-17h (mais souvent un peu plus long, selon demande), et le dîner de 18:30 à 21 heures. Quand on a des enfants en bas âge, ce serait pratique d'avoir un horaire plus élargi et des choses disponibles à différents endroits... ou alors pouvoir emporter en dehors du restaurant un fruit, un bout de pain ou un petit gâteau, pour dépanner. Au niveau des boissons, il y avait peu de choix. Ne buvant pas d'alcool et n'appréciant pas les boissons gazeuses, nous avons bu de l'eau plate et du café pendant une semaine. Le café n'était pas très bon. Il y avait une belle machine professionnelle au bar mais je crois qu'elle était réservé à la direction ou clients particuliers. Nos cafés sont toujours sortis d'un appareil, et la qualité variait de médiocre à déplorable, parfais c'était imbuvable. Dommage...

Nous avons aimé les prestations et la propreté de la villa et de l'hôtel ainsi que l'accompagnement apporté par l'équipe de réception (khaled) qui ont toujours sû être à notre écoute et faire au mieux pour répondre à nos besoins. Je n'hesiterais pas à revenir l'année prochaine pour séjourner encore et profiter des prestations de l'hôtel (piscine, bar, soirée, restaurant...). Nous recommandons vivement l'hôtel et remercions le office manager khaled pour son travail.

Tout à été parfait. J'aurais par contre aimé que booking puisse nous proposer le package all inclusive. La prochaine fois nous passerons par l'hôtel afin de pouvoir réserver une villa en all inclusive.

basically, I liked everything about this hotel, great atmosphere, excellent service, and the staff are charming, especially Mr. Khaled he's a star, very helpful and welcoming. big thanks to you and your team.

Nothing.

This is our 3rd time here.I would recommend everyone especially families to visit this hotel when in Hamamet

Nothing

I have been to many different hotels from 2* to 5***** This is the worst hotel ever! It shouldn’t be a five stars hotel. In fact It’s a 2** hotel. Bad service from the moment you arrive there. Can you imagine that there’s no trolley to carry your baggage?! Can you imagine that you carry your own luggage running out of breath over a huge distance to reach your car? I payed for two villas and they kept us waiting to make sure that they’re close to each other since we’re a family. After long waiting we found out that the two villas were oceans apart. We refused the situation so they downgraded us to two connected rooms instead. The rooms were at the end of the hotel close to the beach in an area which seemed under maintenance. The room were average, insects all around and there was neither phone service nor internet connection. Honestly we felt stuck in a desert not a five stars hotel! We expected at least an apology and pay us the difference in price since villas are more expensive but they just acted dumb! The food was very basic with poor quality, not to mention the long cues to get such food. Moreover, rude restaurant services, just shove water on the table and run away and if you ask for something, you'll get a bunch of (LIES) so they don’t have to serve you. “Pure discrimination”, This point is to confirm others reviews if you’re not French. You will get the feeling that you’re not welcome here and you should be somewhere else! Finally, during checking out at the reception we asked for assistance to carry our luggage and they confirmed that they’d send immediately someone to help us. We waited for almost one hour and no body showed up. So we had to carry everything by ourselves over a distance of almost 1km . We arrived at the reception, one of the supervisors tried to help with a fake smile trying to fix the situation. But we refused and kept our way to the car.

I recently had the pleasure of staying at the Mirage Resort in Hammat, Tunisia, and I must say it was an exceptional experience from start to finish. From the moment I arrived, I was greeted by the amazing staff, particularly Khalid at the reception, who went above and beyond to make my stay comfortable and memorable. Upon learning about my last-minute booking and previous bad experience, Khalid welcomed me with genuine warmth and offered me a complimentary dinner as a treat on my first day. This thoughtful gesture immediately made me feel valued and appreciated as a guest. In addition, he surprised me by upgrading my accommodation to a villa close to the pool, which was a wonderful bonus. The level of service and attention to detail at the Mirage Resort is truly commendable. When I expressed my desire for a hairdresser, the staff promptly organized for a skilled professional to come to my room and take care of my needs. This convenience and personalized service made me feel pampered and well taken care of throughout my stay. The hotel's dining experience exceeded all my expectations. The dinner offerings were not only delicious but also showcased the culinary expertise of the kitchen staff. I thoroughly enjoyed every meal, and the variety of options ensured that there was something to please every palate. The attentive and friendly service by the restaurant staff further enhanced my dining experience. During my stay, I had the pleasure of meeting the hotel manager on two occasions. His friendly and approachable demeanor impressed me, and it was evident that he genuinely cared about the satisfaction of the guests. It is rare to find a manager who takes the time to interact with guests personally, and his presence added an extra touch of elegance and respect to the overall ambiance of the hotel. The Mirage Resort ‘s animation team deserves special recognition for their professionalism and dedication.

Seriously i have nth I didn’t like

I had a very good stay at the hotel. Staff is friendly and nice. A lot of green areas and the establishment is huge with direct access to the beach. My room/villa was clean and I was welcomed with a flower bouquet, a very nice touch from the staff! I would go back again and stay at the Mirage Resort during my next trip to Hammamet!

Few points to consider and improve: - No wifi at all in the main restaurant - Very weak wifi in the hotel - No shower cap, tissue box in the room -In the restaurant, there was no food labels next to the dishes to undersatnd what we are eating - Have golf cars or trolleys available between the villas and the reception for the luggage, as dragging them all the way can be noisy and disturbing -Have a calendar of all the activities that the hotel offers displayed on the tv/hotel channel in addition to restaurant opening times, apero time,crepe time,....

We had a wonderful time at The Mirage Resort & Spa. The hospitality was super, Mr Khalid the general manager took care of us from the moment we stepped on the resort property until departure. We were treated like VIPs and couldn’t have asked for anything more. Our daughter especially enjoyed the kids club which provided a full itinerary of activities daily. The director, Ms Sameh was just the sweetest and so lovely. If you are considering The mirage as your vacation destination, please don’t hesitate.

Family friendly, clean facilities room and nice beach. The staff were amazing especially Mr. Khalid the front desk manager who treated us very nicely , he is ver professional and very helpful.

na

Everything. Location, food, comfort and price.

Very little, maybe temperature of pool

Very good package, clean, super bungalows, area wide spread and extremely attentive staff. Good variety of buffet food.

Cats on the restaurant’s terrace in your feet during the meals.

Reception:Khaled is a high professional manager .He could easily be part of any high class chain hotel in the world.He assures good time management of check in.He let you see the room before you pay to assure if it is all as you expected.If you come directly from a plane trip he first lets you go eat something and relax while the bags wait for you in the room.He is doing more than his position.He checks on the service in the bar,pool,spa,animation so thr whole client satisfaction Food:best in Tunis so far Hygiene: the nice ladies take care of the whole facility.you can eat from the floor.so clean. Restaurant:the waiters professional,quick,especially the chef of the salle he gives you a tour when it is your 1day to introduce you to the buffet and restaurant.

Very friendly personnel on the reception

The hotel definitely became worse. No hair dryer in the room - waited 40 minutes. Weak wifi - no signal in the room. Few years ago it was nice hotel, now no.

We stayed in the deluxe bungalow with garden view. Room was spacious, comfortable and very clean. All staff were friendly and helpful.

No WiFi in the room when it's advertised as free WiFi available in all areas. Toilet was leaking and too much noise from entertainment lasting until early hours of the morning.

The breakfast was amazing with many options to choose from. The staff could not have been nicer or more accommodating throughout our stay. There were many options for things to do while on the property and the grounds were very well kept. Additionally, when my group wanted to stay an extra hour before checking out, they were incredibly obliging.

The facilities were clean overall. However, there were some spots on the bedding. I don't necessarily believe that they were dirty, but they could be updated and refreshed (at least the ones in our room). The beds, too, were a bit uncomfortable. Expect to sleep on firmer mattresses if you stay here.

Excellent welcoming, especially Khaled, who gave us a lovely tour and helped check-in. The facilities are excellent and brilliant Hotel for families. I loved the place and highly recommended it.

Hôtel deserve 3* not 5* Room service Was good and the lady cleaners are so nice Pool and the Sandy beach were lovely Good location in hamamat near hamamt Yasmine Bangalow size is lovely and villas too We have been told that we got room upgrade and honestly I didn’t get convinced with the story

No wifi in the Bangalow and beach villa, it’s yet available n the commun areas Hôtel doesn’t deserve five stars and after visiting hundred of places I can’t rate it more than 3 star U can feel that every single person working there asking indirect to tip him and trying how to get money out of you If u need anything the guy in reception need to go and ask his supervisor which seems strange for me ( I felt they try to get some money ) Fake smile n everyone face Basic breakfast and the same menu everyday I would rate it 3 out of 10 No golf cars available u need to walk Insect are everywhere be careful if you going with a baby or new born child Value for money is 👎 Shampoo and gel douche seems cheap and not a good quality + towels were old and sometimes not well cleaned ( u can see peoples makeup n top ) I got lucky when I decided to cart my own towels