nothing . small room . dirty location . bad staff dealing . bad price

staff dealing . location dirty . small room

the location was great it’s central to all the lovely restaurants and shops

the staff was very racist! one guy swindled my husband of €200 after he was asked to help source flowers on Valentine’s Day he brought 1 rose stem and 3 macaroons only with no apology. a shopping bag with cosmetics went missing too

the staff from the bell man to the receptionists

beautiful surroundings immersed in cleanliness and organization. courteous and helpful staff.

location

the first day on my check in I moved the sofa to create a space and I found under it a dirty socks? and the sofa had dirty spots on them! what kind of housekeeping if the floors are not vacuumed and moped?? I called reception to send house keeping to collect and clean. at that time they asked if I want more water! although there was the complimentary water and they did not ask for money? communications was the worst!! I asked for water yesterday, because I used the water in the Rome for tea and coffee, I called reception to ask for complimentary water, however, they brought for me 3 big bottles to pay for? it was 20 Euro or so, I refused, not because I can’t pay it clearly!! but because he did not tell me when I called that he can’t send me complimentary water and I have to pay! why was it ok the first day to get extra complimentary water and yesterday no! is it a hotel role or a working staff desire!! the house keeping who brought the water, told me when I refused the water he brought as it was not complimentary!! and asked him to take it back because I don’t want it “ can’t you bring it out your self” !!! that’s the first in my life! I’ve been to 5 stars hotel all my life, never like this? you have to ask for everything, coffee capsules, shower capsules although it should be daily utilities!!! cups and glasses if dirty never replaced until asking for it and they didn’t bring it for me yesterday when I refused the water?! bathroom robe dirty for 3 days and I put on the floor everyday! to be replaced by housekeeping, however, she hangs it back in bathroom!! I’m sure not coming back to this hotel again, because when I choose 5 star hotels and pay for them I would like to be pampered, relaxed and be surrounded by happy and smiling faces not people who speaks back to me!!

clean .

the bed and below not comfortable