The Fireplace outside was very nice. The house has wear, the kitchen is well equipped but the utensils and pots were dirty. TVs are nice but the ac/heat is inconsistent at best.

My wife’s birthday weekend was a overwhelming with all the thing’s going on on this property. No gas for oven / stove to cook, heat no working at all along with water flooding the upstairs bathroom that leaked through the ceiling into the kitchen all over the floor and on top of island , dishwasher…ect the worst… even had to leave earlier than supposed to due to everyone’s dissatisfaction. I’m still overwhelmed, whiting get some type of refund

We enjoyed our stay and met our criteria and perfect location for us. Property is in need of repair and cleaning could have been better. Assume the property is often used by large parties and wear is showing. Hot tub was broken. Had 4 engineers with us, downloaded manual to try and fix, but its needs expert repair. Pool as more liner tears in it that prevents it from holding enough water. Oven and vent hood have not been deep cleaned in a long time and caked in grease. Rugs, paint, exposed wires, broken (but functional) faucets, and typical wear throughout is showing. Provided what we needed, enjoyed ourselves, just needs some TLC to bring it up to the standard it can be.

Accommodated a large group. Clean and comfortable. Would highly recommend.

It's hard to write a dissatisfied review but as our stay went on, it just felt like more issues arose. Upon arrival, things seemed ok. The house did not smell. It seemed to be furnished well. I had emailed prior to arrival to confirm the status of the hot tub b/c I saw the one at the main house was not working properly and was assured it was fixed (or that we'd get some money refunded if it didn't, which to me, wasn't a real commitment to having it fixed even though it had been broken for some time). Here are our observations: 1. Someone came to look at the hot tub soon after our arrival. He started running it and said it was ok but the water was very cloudy and it wasn't warm. We never used it (just the one at the cottage, which was fine but not optimal) 2. THE FLIES! We were less offended by all the flies (though there were a lot) than we were by the fly paper in the house. There was one hanging in the kitchen and one in the back bedroom by the pool. Neither had been changed prior to our arrival so we walked in and saw old flypaper with dead insects stuck to it. the one in the bedroom was hanging literally above the bed. We would have expected it to be changed out before we got there. 3. The garbage cans were already half full by the time we got there. We then had no room for our remaining garbage. It clearly hadn't been taken out before our arrival 4. The propane tank was nearly empty the first time we used it. We had to drag the heavy one from the cottage to use. Someone did come by soon after I reached out about this but it was a nuisance. 5. The pool water level was low so the 2nd to last day of our day I texted to have someone look at it in the afternoon b/c we needed the water treated (the water line was below the filters and the water was getting cloudy). I didn't hear back so emailed around 9pm. I was then told I'd hear from someone in the morning. By ~10:30am I'd heard nothing and it was our last day so I called again. Someone came after noon and we couldn't swim until ~1pm so we lost a 1/2 day, the last day of our stay 6. Overall the house is good for a big group but needs lots of little fixes (shower faucet didn't work right, no temp control in the shower, not nearly enough pots/pans, wasps outside, etc.). We had a great time b/c we were happy to see each other. The house is big and has a great pool and a lot of potential but it does need some work.

Awesome house!

I was super excited about it. I read the reviews that weren't so great, but was hopeful for review issues to be taken care of. I was wrong. This house was DIRTY. We were immediately hit the face with a pungent of odor of cat pee/litter as we entered. This stench was impossible to ignore, from the first day to the last. Guests were uncomfortable the whole time. You could not escapes stench. The listing specifically states that the house is pet free. A friend staying with us had a nasty allergic reaction the entirely of our stay. This is a HUGE issue. They were miserable the entire time. On top of that, no one was there to fix the root of the issue. I appreciate that we were given air fresheners and were reimbursed for purchasing air fresheners and allergy first aid, but this was simply a bandaid. The issue was not solved, and it did not make up for the guests that suffered and were miserable. The next big thing was the hot tub was BROKEN, completely out of order. I don't know about you, but when I book a house with a pool and hit tub, I booked BECAUSE it has a hot tub and pool. We were told that we were supposed to be notified a head of our stay, but no such contact was made. We were offered a small refund for the hot tub, but this doesn’t make it better! We booked a house b/c of the promised amenities that were no longer available. Unacceptable. Yes, we’re aware the adjacent property has a hot tub. It’s not appropriate having paying guests walk along the road (day/night) to access the other property seeing as we were asked to not walk on the grass. There were serval other things we noted with the house in addition to the stench/hot tub. The carpets/rugs were very dirty/stained. The pool was gross/dirty. Lights don’t work, and we could not easily determine switches, more labels would be helpful. Lights were broken, we replaced bulbs. There was a temperature delta between the house/rooms of 15 degrees, we could not make the temp the same throughout, rooms were extremely cold. Baking sheets were disgusting, we would expect the house to be cleaned, especially mid pandemic. There’s broken glass bulbs on the ground where people are barefoot. This house as expensive and such a massive let down. The only redeeming factor was Imry, with Vacasa. She heard our frustrations & real tried to improve our experience. The owner of the house has 8 properties. With this visit, I will absolutely stay away from all of their 7 other properties.

I’ll start by saying this is a great property. It’s a great space for a large group to gather. The families there loved the pool and the outdoor space. The proximity to the beach is a short drive and works well. It’s an awesome place and I would like to come back again. However, we did have issues that I would point out and hope Vacasa and property management would address. The biggest one being the timeliness and ability to communicate with property management regarding issues that come up. The biggest issue was that two of the bedrooms had a smoke smell in them. One of them was very strong. This is really disappointing when the home is advertised as no smoking. When I contacted Vacasa after we arrived on Saturday they responded that they had forwarded the issue to local staff. Local staff didn’t contact us until Sunday evening and said he would drop off some spray to help. I asked when he would be there and he then said we could pick up some spray if we were out and they would reimburse us. I declined because we were in for the night and asked that they bring it. No one ever came. I contacted him again Monday night and let him know. He said someone would be there in a few minutes. They came and handed me one bottle of Febreeze the night before we were checking out. The hot tub at the cottage was not warm when we arrived. Luckily, the man who checks the hot tubs just happened to come on the property the first night we were there and I ran out to the driveway and told him about the issue. He said he couldn’t fix it if something was broken but could try flipping the breaker. Fortunately, it then worked. When we arrived at the property, a lot of the rooms were very warm. The window air conditioning units were all shut off and it felt like they had been for some time. The grill at the estate wouldn’t heat above 200 degrees, so it prolonged our dinner prep and some people had to take things over to the cottage grill to speed things along. There’s a bit of a bug problem: wasp(s)/flies in the estate. And I believe spiders in the cottage. They do provide a good number of fly swatters - but I wish something else could be done. I know that no property is perfect. These are just issues I would hope to have fixed. Despite the issues, we enjoyed our stay, had a wonderful time, and would recommend it to others.

The Brooklyn Estate and Cottage home in Berlin, MD is a beautiful home. We had a great time at the home. We had some minor issues when we arrived but they were addressed quickly. Can't wait to come back.

The house is beautiful and the outdoor living space is spectacular but there are some things that could be better. We were disappointed that the jacuzzi was not working at the main house, it was one of the reasons we selected this home. I specifically asked before arriving if the jacuzzis would be working and was told yes. The heat in the house was not working when we got there but someone came out and worked diligently to get that taken care of. The house does not have cable but most of the rooms (maybe all of them) had Roku sticks so you were still able to enjoy tv. Some of the furniture should be replaced. Work needs to be done on the smaller house for safety reasons. Overall we enjoyed our stay.

We had a great time with family at this home. It was welcoming and had plenty of room for everyone to be together and to have privacy too. The pool kept us all swimmingly happy!!

Our family immensely enjoyed themselves! Perfect for a family vacation, the pool, patio area, and outdoor basketball area was enjoyed every day. My only suggestion is the brush around the playground area be cut back, it’s taking over and unfortunately the kids couldn’t enjoy it as much as they would have liked. We would definitely go back!! Five star vacation!!!

Advertised as a 6 bedrooms at the main house, only 5 bedrooms. TV's did not work and did not come to fix. The swamp pool was unusable, I called Monday morning and it never got fixed during my stay. If the property manager did a walk through Sunday before check-in, you would have known the issues of the home

We loved our stay at the Brooklyn Estate and Cottage. We actually had our whole Bridal Party stay there was part of their gift for being in our wedding. We had a minor maintenance issues with a door handle that was fixed right away. The trash picked didn’t come when supposed to but we think bc of the potential tropical storm on the area but property manager was great about helping getting trash picked up. The place was clean and everyone had a great time. The only issue we had was with flies. They were everywhere. In the house outside the house we couldn’t get away from them. May want to consider adding something around the house to keep flies away. And the house is stock with random utensils and pots and pans and missing most basic needs. Like the pot to the coffee pot was missing. Couldn’t find a baking sheet but could make a bunt cake or ice cream cone shaped cupcakes. Just random but those were just small things and we made due and had a great time.

We loved our stay at the Brooklyn Estate and Cottage. We actually had our whole Bridal Party stay there was part of their gift for being in our wedding. We had a minor maintenance issues with a door handle that was fixed right away. The trash picked didn’t come when supposed to but we think bc of the potential tropical storm
on the area but property manager was great about helping getting trash picked up. The place was clean and everyone had a great time. The only issue we had was with flies. They were everywhere. In the house outside the house we couldn’t get away from them. May want to consider adding something around the house to keep flies away. And the house is stock with random utensils and pots and pans and missing most basic needs. Like the pot to the coffee pot was missing. Couldn’t find a baking sheet but could make a bunt cake or ice cream cone shaped cupcakes. Just random but those were just small things and we made due and had a great time.

The property fit the whole family, lots of room, the pool was great! Had a couple little glitches with sheets but they took care of it right away. Cleaning supplies we’re in shortage but we managed. Great stay!

We stayed at this house for a family vacation to Ocean City. We were on the phone daily to have things taken care of from( a green swimming pool )to( having the previous groups garbage picked up) to( no propane the first day to cook with) to (the outside fridge not working). If your planning a stay here be ready to swat a lot of flys in the house. The actual house is beautiful but for the price it didn't meet expectations from anyone in our group.

We loved the house but it was missing some common things like a kitchen broom, plastic dishes or cups since there was a pool, and there were a number of things broken such as the disposal, panel of dishwasher, sink panel, one hot tub, microwave outlet not working, broken glass out by playhouse, etc. We also kept noticing a smell when we sat outside under the pool covered patio near the refrigerator. On the last day our tall son-in-law noticed a dead bird on the shelf by the outside refrigerator. Someone needs to deal with that because we didn’t touch it. We put the trash out Thursday like we were supposed to but it wasn’t picked up. Both houses and the pool were great spaces for our family but it would have been more enjoyable if it was kept up better.

The highlight was the pool/hot tub area. That was a great meeting place. The house was in ok shape and the bedrooms were fine. The cottage was pretty rustic and the place needed some maintenance, but overall it served our purposes and it was quiet and close to our golf locations.

It was easy to locate and it was really fun to stay

Had a nice stay but oven was broke so cooking for thanksgiving for 25 people with small oven didn’t go well so had to buy roasters to cook. Also grill was in Ill repair . The property is nice but think maintenance could be better and no communication letting us know that the oven wouldn’t be repaired before we left

great place for golf trip

I will be honest and say there were challenges with renting this house. However, the best property managers I have ever encountered. Any issue I had they came to the him personally and solved the problem. Love this house!!!!

Close to beach and attractions. Having the pool at the home was the best part. Some parts of the home are outdated. Cottage was good with window A.C. units throughout but there was an ant issue. Ant traps and spray were provided. Location of home is in the middle of a field so it’s prone to normal bug issues. Some reviews reported roaches and chlorine odor in one of the bedrooms, and I’m happy to report we did not have these issues.

Close to beach and attractions. Having the pool at the home was the best part. Some parts of the home are outdated. Cottage was good with window A.C. units throughout but there was an ant issue. Ant traps and spray were provided. Location of home is in the middle of a field so it’s prone to normal bug issues. Some reviews reported roaches and chlorine odor in one of the bedrooms, and I’m happy to report we did not have these issues.

There were several items that needed to addressed. There was a water leak in master bathroom that was clearly there for a while. The ceiling would leak when someone took shower. There was no cable in Rooms. When asked they said ppl stole the Roku remotes. The oven door wouldn’t lock and kept beeping. There was only one frying pan. A few of the appliances didn’t work like coffee maker. Some of the burners wouldn’t light on gas stove. The house had a very strong stale smell. The vents were dirty and needed to be cleaned. They second house had ants really bad. Two of the rooms in house had no power to plugs. Overall there is a lot of things that need to be addressed but maintenance hasn’t done it yet. Once items are fixed I’m the house will be in good shape.

Our family loved the pool and the pool table. The Estate was beautiful.

1. Kitchens stocked better and more organized. There were no dish clothes, paper towels, trash bags, or pot holders 2. Ants were terrible in the cottage. 3. A walking path between the estate & cottage would be nice. 4. Upstairs bathroom in the cottage the Gfci outlet had to be reset several times throughout our stay. 5. Cottage also had a musty smell. We assumed it hadn’t been used in a while. Our family enjoyed the pool and pool table tremendous and spent most of time in the pool or playing pool. Overall a beautiful place to stay minutes from shopping and downtown Ocean City.

Beautiful house. Pool and area was great.

The house was very spacious, private pool and hot tub was spacious, everything you need in the house(no need to pack pots and pans), spacious size rooms, convenient parking, privacy(no neighbors bothering us), grill available for bbqs.

Fit our group well. Lots of room.

We had 20 guys here for a golf trip, and we rented the estate and the cottage for a long weekend. When they walked into the estate they thought we were at the wrong house because it was too nice. The cottage was great too and we could not have done without it, but the estate is truly a sight to behold. There was plenty of room for us to sleep between the two houses.

As nice as the indoor eating areas were we really did not use them. The weather was nice enough that we ate outside every chance we got. The pool was a little too cold for most in mid-May but some of us went in every day. Really big and always clean.

The basketball court outback was a surprise that I do not recall reading about when I reserved our trip. The guys got a LOT of use out of the basketball court.

We spent half of our awake time in pool area (especially the covered area). It had a fridge, a charcoal cooking area, fireplace and a lot of seating. We brought extra folding chairs which worked out well for this spot since nobody wanted to be inside once someone brought the guitars out and the songs started.

We split time cooking at the estate using the charcoal grill and the propane grill which we would use when we needed more control. The cottage had grills too but we did not need them.

The game room was great and we spent a good amount of night time there playing pool.

I feel like we could have had some good times in the cottage too but there was no need since everyone fit in the pool area of the estate. Some guys did spend some time napping in the hanging chairs which are in the back of the cottage.

To a man, they each asked me to try to get this place again for next year's trip.

I wish I could go back next weekend.