This was the third time I've booked thru Vacasa. This is the first bad experience I've had. This home shouldn't be in their inventory. The dining area furniture on both floors needs to be replaced. On the first level some of the chairs are missing so many of their supports that we were afraid to sit on them. On the second level some of the chairs were to big for the table. The air intakes for the air conditioners need their filters replaced. They look like they haven't been replaced the 3 years. That is probably why the air conditioner is having trouble keeping the house cool. The home has a serious ant problem. It needs a exterminator visit. There is no key for the community pool. When we received the code for the house it said the community pool takes a code. It does not. It takes a key that does not exist in the house. When we called to complain we were told that there was nothing they could do about it. Don't advertise a pool if it isn't available to guests. The worst part is that the floor of the house on the first floor has a soft spot. It is by the french doors with the rusted security fence. It's is probably where the ants are living. Just a matter of time before someone's foot goes through the floor. The beds are hard as rock and some are so old the if you move during the night the springs will creak loud enough to wake you up. Save yourself the headache and book something else. Also if your wanting to be near Galveston City be aware that this house is about 40 minutes away from the sea wall. I would never rent this house again and feel like I paid way to much. Save yourself the headache book something else.

First, there was nothing wrong with Vacasa. Their customer service was great, responsive, and seemed to care. This is more a call to action on a house that had a lot more potential. This is not a complaint about them UNLESS they were in charge of ensuring the home's cleanliness. I'm not exaggerating when I say we were promptly greeted by roaches in the living room and a couple pools of water in the kitchen. The house was not mopped, as evident by the black, dirty feet we had after our first stroll through the house. There were significant amount of food crumbs in between the couch cushions that were protruding out. The beds were made, and the counters appeared to be wiped down. The beds were a little hard, but I didn't mind that. Plenty of sleeping options was nice. There was trash left out from the previous occupant. The outdoor showers desperately need to be cleaned and touched up. Huge spider webs everywhere, I don't know if anyone has showered there since the 90s. The house out front also has a hole in it. Other than the roaches (new ones every day) and the condition of the floor, it was a good time with family.

Big space

The property was filthy when we got there. The floors were sandy and sticky, the dishes in the cabinets had crumbs on them, the dishwasher and washer and dryer did not work. The whole house is in a state of disrepair. Trash was overflowing from the garbage cans outside when we checked in to the point that there were maggots by the garbage cans. The grass was long so there were tons of mosquitoes. Some beds that were already made had crumbs in them. There was hardly any toilet paper, dish soap, and paper towels to get us started. To add insult into injury they supplied us with a code to the pool but there was no pool. When we called to inquire on the location of the pool they said a key was required. We were sent on a wild goose chase all over the house looking for the pool key. When we couldn't find it they said one would be brought over and they'd clean the house and empty the trash while they were at it. You know where this is going, nobody showed up to do any of the promised services. The sad thing is that this was probably a good house at some point but neglect has just caused it to be a dump. There were roaches in the kitchen and in one bedroom. I'm surprised this listing is on Expedia, Vacasa, and VRBO. It is a dump but I guess the joke is on me since I was excited to find a reasonably priced vacation home. It should have been free

We loved all the sleeping spaces, it was very clean and the air conditioning worked wonderfully!!! Definitely recommend this home to any family!!

location very good only the cleanliness is a 3

The good things: plenty of space for my family of 16 and having 4 restrooms also helped. Not immaculate clean but clean enough. The bad: beds are very uncomfortable, a/c upstairs was not working well so kinda hot up there. Needs more pots and pans for cooking. The ones there were very crappy. No cleaning supplies or brooms or mops to clean up while you’re there so take your own. All in all it was just ok. I’ve been in better and I’ve been in worse. You can tell the house is just used for just rental so everything in there is very cheaply made. 3 out of 5 stars for me…..

We loved all the beds in the house. Pet slept our family as we celebrated a 70th birthday. They were minor issues like no broom to sweep up with, not a lot of gas in the grill, and a coffee pot that had seen better days. Luckily, I always travel with a coffee pot. Otherwise, the house was great and served its purpose. We would definitely think about coming back again.