Das Gym ist sehr gut ausgestattet sowie das Zimmer mit Whirlpool-Badewanne. Die Anlage hat viel zu bieten.

Zu viele Alkoholiker überall 🥹

Friendly staff and very clean

None

La habitación es muy cómoda, con cama grande. La comida en el buffet muy buena. La playa muy limpia, pocas algas y piedras en comparación con otras zonas aledañas

El hotel es tan grande que la playa queda muy lejos caminando. Los snacks muy regulares, de baja calidad.

I stayed in a Villa Laguna, and my kids were in the Platinum suite. In my suite the caulking around the tub was gone, the mirror was broken, the hair dryer didn't work, the room was dirty, and one outlet didn't work. The room was loud, since it's close to all the shows. The shower was freezing cold 90% of the time, and room service showed up ICE COLD EVERY TIME WE ORDERED. (Yes I did say something while I was there) When attempting to go to a restaurant without a reso they told me we could sit if we purchased wine, meanwhile we are eating looking at 17 empty tables. At check out, the hotel held my bags hostage and billed me for the things that were broken within the suite. I took the manager back and showed him my room. The hairdryer and the outlet still didn't work, however they did rush and caulk the tub, and the broken mirror was replaced..... miraculous!! Too bad I took photos. We had cockroaches in our room, and red ants in the shower area. Upon conversing with the manager I began to record and they walked away. Do yourself a favor and stay somewhere else. This is a sad 100% honest review, and I say this as I was married at this hotel and it was not my experience prior. After I was forced to pay for things I didn't damage they then told me that I wouldn't be allowed to leave unless I gave them my copy of the paperwork. I refused, and they withheld my ride. Told me I wasn't going to be able to leave and would miss my flight back to Canada. Again I started recording and suddenly my family was allowed to go. Oh, one last thing..... you can smoke as much as you want at the bar, if you don't like it, it's your job to say something, but don't you dare try and eat a plate of tacos there. Also they charged me a room tax upon arrival.... Booking.com states that it's included though on the reso??

Everything, I'm happy my family and I left the worst resort blue bay grand Esmeralda and to come back to this resort this is my 4th time coming to this resort everything was excellent the food the employees the shows everything was nice thank you 🙏🏽

Nothing we all was satisfied we all got a room and it was 21 of us less than 5 hours we booked

Everything was excellent we booked our room less than 5 hours coming from the worst resort everything was nice I felt happy the employees was nice the food was delicious the resort was clean fun we found bus every 5-10 minutes the drinks was good I enjoyed my staying

We enjoyed our stay here very much and it was our first All Inclusive experience. It was very relaxing, staff were friendly, buffet was good. Our room was spacious and had good facilities. We booked Platinum which meant we had access to that area which was great. We uses the paddle boards and enjoyed the entertainment put on every evening. I would stay here again.

Some other guests were playing loud music by the pool and even though there is a sign up nobody told them not too.

El tamaño, playa, piscinas, buffetes, shows.

Nice beach . And great entertainment

The property was good . The staff was rude told us that they didn’t care if or car got scratched or crashed into because the parking lot was full and we got told to move or car 3 times when we where trying to check in . When checking in we didn’t get the room we paid to stay in . They said because the almost full hotel was the reason for paying more for the same room we coulda got for half the price online . Also the kids and family pool is the reason we wanted too stay here but that’s not free and I wouldn’t say it’s worth paying for especially if your kid is under 4 years old .

The resort was nice and the restaurants and food were pretty good overall. Could have had more vegan /plant based options. There were plenty of vegetarian options but all contained dairy. There were no dairy free desserts.

The food especially the booked restaurants, friendly staff, lovely beach, cocktails, room and nightly entertainment.

Some difficulties booking restaurants for first 2 nights, as all were fully booked. Should have reserved tables for newly arrivals.

Not much

bed bugs

we loved the designated pool area with staff. The staff even offered drinks frequently while we were in the pool. Also loved the animals roaming around the complex

nothing

THE STAFF MADE THE WHOLE EXPERIENCE. ALAJUANDRO WAS AWESOME. (IN PLATINUM AREA)

NOT WHAT WE EXPECTED NO REAL BEEF FOR STEAKS. I LOVE STEAK.

hotel and service

the beach

reception took 20 USD to give us room in a base floor. We were asked to come in 2 hrs. After 2 hrs we were given same room but neither receptionist nor 20 usd was returned back, we just lost 20 usd.....

very clean and well kept.

By Jan 9th. most of the guest were young families with preschoolers. the entertainment was now for kids and when the second main buffet closed the main one was totally overloaded.

everything

the beach area

Large room

I was delayed due to unexpected passport issue. Missed 3 nights of my booking. I had booked 4 rooms for 4 people. I spoke to Jessica at reception who said she would assist me and send an email to me confirming that the hotel were happy to refund me, so that I could send the email on to booking.com who insisted that the hotel were declining to refund me. Despite sending multiple emails didnt even get any response at all. Very very disappointing customer service!!!

Friendly staff... Especially the bartenders.

They offered a Euro exchange rate however, wouldn't accept euros as payment.

All inclusive hotel is super, no need worried about the meals, whenever we are thirsty or hungry, we just went to buffet or a snack bar, the fresh orange juice I love it! The running time of buffet restaurants are excellent, it opens till 10pm, the taste of meals exceed my expectation! The staff are very polite and kind, as a family of four people, we really enjoyed our stay! Highly recommend!

The sounds of air conditioner is quite loud!

good place, nice views and different ambients, really clean and really good attention, the give what they offer, the location is really good, close to touristic places and airport.

poor accesibility for discapacities and old people.

Landscape is beautiful

It was such a horrible experience first of all I was celebrating my birthday and our 24th anniversary so i paid for Platinum and expected great service. It was nothing like its described online. They gave us a room first floor in the sunset area next to a construction area full of concrete blocks Iwent to my Concierge and ask him if we where at the correct suite that I had paid extra for Platinum I had to show him my reservation description they told us they didn't had any Platinum suites on the riviera side until next day, we waited next day and moved to the riviera Platinum they gave us first floor again and told us Oceanview is only for VIP. The minibar never worked they switched the minibar after complained several times and the other one didn't work either they will go switch the hot drinks for cold ones but they got hot again. Waiters in the Platinum beach area expected big tips or they will never bring you a drink. Its like you have to pay for your drinks or you won't get any.The food is mediocre in the buffets and even specialty restaurants we tried Mama mia and Miso Teppanyaki both where not good at all. The only food i liked was the black and white dinner. The bars are always running out of ice. There is no ice machines. The tv is old and small and the cable or antenna didn't work at all kept complaining they said they will check it after we leave. We stayed 5 nights and will never go back it was really bad no one cares I told the Concierge and evem went to the front main lobby told them it was a double celebration my birthday and anniversary and they didn't care or did anything to make it better. We paid extra for Platinum and felt downgraded. We even requested our money back the first day and told us it will take 20 days to get a refund if its approved we traveled all the way from Texas so we had to stay there.

THE SERVICE WAS AWESOME

THE FOOD