Just as expected

We walked from station and took us long way round to reception at back in car park . Would have been quicker to go to level 2 entrance

location room

mix up at check in

Location was stunning, breakfast was filling but almost not enough for £18. Daily pastries and coffee were good.

We went to the spa/pool at 7pm thinking it'd be a bit quieter.... although only 12 visible people within the spa area , all the pool side loungers were reserves with crumpled towels. They almost looked used , if this was the case maybe they should've been removed by the users, but also maybe a hotel employee couldve, we only stayed for 20 minutes due to the lack of seating. A wee bit disappointed.

Staff where all so nice! Thanks to Natalia in the club room who was so lovely, as well as all the reception staff and concierge Wayne was also great! Lovely big room, great facilities, hotel was spotless throughout and smelt lovely! The spa was brilliant, not to busy and lots of facilities! We had a great stay and thank you for the lovely chocolates for my birthday, that was a thoughtful touch!

Shower temp kept changing and wasn't very powerful! Shame the suite room didn't come with a nice castle or city view, that would have made the room perfect! Would be nice for the club room to have alcohol available past 7pm, we only arrived at 6.30 so didn't get the best use out of it.

In with the price thoughts are about the xtras had 2 pay 4 breakfast was Poor quality not much selection... & the spa fort ad full access to All the areas but it was disappointing wen got ther only ad access 2 pool & sauna wich I really missd the jacuzzi and steamroom & the hyrdo Pool .

Access 2 all area in spa & more selection on breakfast

Good location, short work to the castle and town.

Room wasn't very clean, mould on the sink in the bathroom, water pressure was almost none existing out of the sink also.

Breakfast was excellent and well presented. Staff were extremely polite and friendly.

Location, staff, room

Over our stay there was only 1 hour we could use the pool. Only half the pool was cornered off for families for that 1 hour so it was very busy.

Great location.

Shower was cold. The spa was closed and was the main reason of our trip. Wasn’t made aware of the planned closure before booking or checking in.

The location was perfect for a concert we were attending. It was literally yards from the venue. It was also close to a number of bars and restaurants.

You need your room key to operate the elevators but, as the reception is on the first floor, you had to use the staircase on the way in and after checking out. Unless there was another entrance but I don't think so.

Staff were very polite and courteous - nothing was too hard for them to do. It is an elegant hotel, with a breakfast view of the Castle.

Pillows too soft - should offer more firmer ones, as well as soft ones.

Room was nice, beds comfy , spa facilities were excellent , food was good , room service was great

During the breakfast we got served way after people came after us, it would be great if staff paid better attention and served guests in the good order, tables were bit sticky at breakfast and could have done with better cleaning apart from that quality of breakfast was good , but glass of juice provided within £18 on the top of the room price should be bigger size!

Staff were so well trained friendly and helpful. The hotel was clean everywhere and the rooms spacious and comfortable. I appreciated the room upgrade for our special occasion.

I didn't like the extra £35 pp for the outdoor pool. It should be free to staying guests.

Top Class very clear Roof top pool and saunas are amazing

Nothing

Beautiful place with amazing facilities and the room was just so luxurious!

-the 50£ deposit that’s not refunded straight away

The warm welcome, rooms were clean and comfortable

We booked into the thermal spa and it was soooo busy, also there were no robes left

Ideal for visiting city

Food poor

Location

For the price I thought rooms to small, could not just go into bar for a drink you had to book it.

An overall enjoyable experience. Very nice staff ... especially Mariia at the reception, who was exceptionally welcoming. We could check in early and on my birthday there was a bottle of Prosecco, some petit fours and a hand written birthday card in our room for me. What a lovely touch. Room was very spacious, clean and had a view to the castle. Location is perfect, the Westend only a 5mins walk away and the bus stop only 2.

We're not huge fans of sliding doors between the bathroom and the bedroom...especially not glass ones. A bit more privacy would really have been appreciated.

found the hotel to be perfectly located, easy reach to shops and restaurants. The staff were very welcoming and helpful. The spa was amazing.

The lights in the bedrooms were a bit awkward to control

Great location, room beyond expectations, food excellent. All staff friendly and helpful.

Nothing.

everything you need is in the hotel

nil

Good location nice hotel

Nothing

The bed was nice

The shower was very poor

Breakfast selection was poor and hot items were cold, not enough staff, one coffee machine

Check in process is shocking - staff wanted copies of confirmation even though they had it on their system and required to see photo ID from all guests!!

Phoned for a phone charged twice to be brought up which was fine due to being busy. Then a manager came to confirm the name on the room 15mins after checking in because we requested a phone charge. Went to the spa had to pay extra £35 each to use extra facilities but then no one checked these so anyone could have just walked in and used these so paying that extra was for no purpose. Not a member in sight checking for bands.

Fantastic location, parking isn’t an issue, rooms are clean and spacious good size pool with clean changing rooms and use of towels , robes and footwear

Friendliness of staff leaves a lot to be desired, this was our 3rd we have stayed here after leaving fairly disappointed last time round. Feel there was no real warm welcome with one person on reception failing to crack a smile when checking us in, even at night one member of staff stormed past without even a good evening but actually was huffing and puffing. Having stayed at many more places this is something that you don’t really experience with staff normally going out their way to smile and say hello. The one exception is the lovely man at concierge who on every stay we have been there has been lovely

very luxurious

breakfast

Great service and atmosphere and top class employees

Nothing

The hotel was in a great location

They charge for parking and use of the pool and spa facilities. The room was very basic which came as a suprise as it was over £300 per night so not what I was expecting for a high end hotel.