Reception was nice and big and spaces around were bright

The lack of clear maintenance It’s a 4 star hotel so expected it would be looking more fresh, not modern per day but not run down, carpets not nice, pillows uncomfortable. Skirting boards dirty. Showers run down. Dusty items in rooms and could go on

Room was spacious.

The glasses weren’t clean. One of the glasses still had a lipstick stain on it.

Hotels is in a good location

Hotels is very dated

The room was spacious, clean and had a comfortable bed, desk and sofa. The bathroom was also clean and had a bath. All the staff were extremely helpful and polite.

The room was very cold. I put the heater on but the room did not get warm. The switch on the heater was loose and I did not feel comfortable leaving the heater on all night because of this. I was so cold I did not sleep well. Also, the shower head was so high up I was unable to move it. The water went everywhere except on me. It took a few minutes for the water to get hot. I was in a hurry to leave due to an appointment and did not have time to report the above issues. Room 219. I think this hotel looks a bit tired and in need of a refresh. On other matters. When I arrived I was asked to pay for breakfast. I booked through booking.com and the booking included breakfast. The receptionist said she was unable to see this on her system. I had to log onto booking.com and screen shot the available rooms at the same price including breakfast. Had they all been booked up I would not have had any proof as booking.com did not include this either in their receipt. I paid £12 for breakfast but the receptionist said she would refund this. I haven't received it yet but I expect it will take a few days. Also on booking.com, there is no mention of parking at £7.

The room

The rat outside the hotel. The food that was being served in the hotel dining room that evening, as it was very limited and when I asked about if there was a bar menu I was told there wasn't one for me only to see later other customers ordering off a bar menu.

Ample room with desk and lounge area.

A tad expensive.

Everything in the hotel was fine, understandable after all lockdowns they didn't offer all the menu in the lobby bar, but still they serve drinks. Thank you so much to the Housekeeping team /especially the lady who manage to do that/, I forgot a stuff in our room and they have been so kind to post me back. Really professional

The sauna doesn't work, as it's been under refurbishment, but I really can't understand all the hotels and leisure centers, why they don't use a year in lockdown to do so?

Everything

It was all nice

It was all very comfortable.

The staff were lovely but there were not many of them doing many jobs. For a group of us there was one bar person at the Langton and no one seemed to be at the main bar. Also on check in money was taken for breakfast and again at check out?

It’s difficult to like something that failed in so many ways

No hair dryer in the room No hot water on 2 separate day Sofa bed was a leather chair with a sheet put on it. Family’s can’t use the pool until after 0900hrs Beds were very hold and incredibly hard and uncomfortable. Mould found on the walls in the bathroom.

The foyer was good, and it was nice to have a swimming pool

We were told we hadnt booked breakfast when we had, we were not notified in advance there were additional parking charges and the bathrooms were tired and not very clean

Location and great to see now EV charging points being built

The rooms very outdated.not very clean, stains all over shower curtains, hairs in the bed, pillows were dead, bed uncomfortable. Drinking glasses dirty, dusty all over the TV and cabinet, windows dirt all over inside. Curtains very dirty, stains on the carpet

Clean. Tidy. Warm. Breakfast was good. Only suggestion might be a selection of herbal teas in the room in addition to the usual tea and coffee...

Great food

Some inconsiderate guests were quite noisy

Dirty disabled toilet areas , when asked to clean area wasn’t cleaned on my next visit, stairway is not clean, bedroom curtain, mouldy, bathroom area, not clean from previous visit. Requested extra pillows, not given until final night of stay. parking facility joke. Totally disappointed four star, two star Service and that’s being kind

Leisure facilities

The rooms are in poor condition need up grade and the room was full of dust especially the drawers put clothes in pulled out covered in dust , hair dryer was covered in cobwebs dust .

Wonderful warm welcoming staff

Space for work or relax in the hotel was excellent, as well as the staff in their customer care

Starbucks in the hotel was quite poor - cold unmixed hot chocolate. Mildly warm latte. Expensive food. Hotel is a bit tired. Very clean but it feels a bit stuck in the 90's

Spacious

My room smelled of poo and carpet was old. I was uncomfortable

Expected a double bed, not 2 singles pushed together

Breakfast and swimming pool were great. Size of the room was great.

Room was very tired and needed updating/modernising. Beds were uncomfortable. Not enough pillows or refreshments for the 3 of us.

Bit old fashion but clean and comfortable.

They charged me twice £183.21. I have complained twice and they told me will get refund by Wednesday.

Easy to get to

Dirty towels in the bathroom when I checked in. & I was only staying for one night and had the cleaners trying to come in at 9am and again at 10:50 (check out is 12pm) I should have do not disturb sign on but I think it’s ridiculous that they keep trying to come in when I haven’t checked out.

I liked the large size of the room. The room was clean and spacious. It had everything you need from an iron to a safe (lockbox). I also liked the presence of a refrigerator.It was nice that there was a full-length mirror in the room, which was very convenient.

On arrival it almost felt like we were looked down at. I’m very unsure why. Outside the hotel is very outdated paint peeling from windows, definitely not how the pictures show. Window in hotel room had mould on it and water dripping on the inside, food was under one of the beds, bath was dirty around plug hole, stained carpets. Went to bar to ask for some squash for the children got sent to the restaurant which was closed, a member of staff approached me and asked what I’m doing I asked for a jug of squash for my children, we got frowned upon and looked at us very confused. I just wanted a jug of juice, after about 5 minutes of explaining why I want juice someone got us some then said in a very snotty way “you do have to pay for this” yes I’m aware of that that’s fine I replied. As we walked of the lady and a male member staff stood there watching us and talking about us… like it was something weird to ask for?

The fact the property was close to the motorway.

The standard of the Hotel was quite poor, There was a damp smell in the staircase. The restaurant staff were not very approachable and service was ok. The chef felt he was doing me a favour to make an omelette which i had requested.

The staff were nice.

The room was damp, dirty and in poor condition. Carpets were stained, mold around windows. Bathroom was very tired and felt dirty. Very run down and in need of updating. For what we paid I was expecting a much better quality hotel. The photos on the website do NOT represent what is actually there. The staff were nice.

The hotel was beautiful and location was excellent for us. We only stayed one night just for a trio to see our daughter at uni. The room was a fantastic size for a family

The room initially looked good. The bathroom was a disgrace!! The room looked uncared for, unclean and the mould on the window was pretty disgusting. When I asked for non feathered pillows they brought me sofa cushions in a pillow case.

Area Location Efficiency Genuinely nice staff Quiet

Not enough tea/coffee hahaha

Room good clean and comfortable

Toilet roll poor quality and VAT of nearly £20 on room originally shown as £90 something pounds pushed bill up to nearly £120 at hotel bit disappointing so had breakfast at Macdonalds rather than paying nearly £34 at hotel.

Big room, comfy matress, lots of space in lobby, pool warm and large,easy to find, lots of tea/coffee/milk in the room. Staff at reception, restaurant and bar nice. Staff at living well really helpful. Good choice in restaurant and portions huge! Breakfast very good.

Bathroom old and fan noisy, pillows too soft, room cold, 4 bar power socket on wall. Coffee bar didn't look open, a bit understaffed? Lobby toilets didn't flush! Ladies changing room at living well a bit tired - woodlice and missing swimming costume dryer.