staff was great and very helpful. we loved the location and the friendly visitors and facilities near the Bahnhof.

wish we could stay longer.

Großes ruhiges Zimmer. Gute Parkmöglichkeiten. Sehr freundliches Personal und ein umfangreiches gutes Frühstück.

Superb breakfast, strongly recommended. Beds were comfy.

Spacious and friendly

The hotel removed almost £600 from my account without my authorisation. They admitted the fault however have not refunded the full amount back into my account due to an exchange rate change. I am now £20 short in my account which I can ill afford. Apart from taking such a large amount in the first instance, to then not refund the full amount is unacceptable and unfair. I was pleased with my stay at the Kastanienhof but their behaviour with regard this I think reflects very badly on them and I shall not be staying there again.

It was quiet and the location near the train station was excellent.

Staff at check in was not very helpful. AC would only run for 3 minutes then it would get turned off. The person at the front desk in the morning was more helpful, letting us put our suitcases in a locked room so we could go out and explore. No information about breakfast when we checked in. Did not even know they had it until after we had gone out to get something else.

Room very comfortable, people polite and professional. Appreciated the welness center (Hammam, sauna ....) very nice and organized.

Pity the restaurant was closed.

the location

taxi to the airport delay

Free upgrade of our rooms to suites was very nice.

Nothing