La amabilidad del personal, la ubicación y la habitación

Los ascensores y pasillos les falta actualización, los pisos de los pasillos muy descuidados

If it were possible to give a rating of six (6) stars, I would. Everyone - from reception to dining - was gracious, the food - breakfast and dinner - was nothing short of excellent, and the decor was both pleasant and interesting. Loved the refreshing lap pool and sauna. Plenty of available work spaces for individuals and groups. And did I say anything about location, location, location? For us, for our four-night stay and what we wanted to do in our first visit to Madrid, this hotel had it all. - "Destination Dave"

Nothing.

There are things I liked but many things I expected better. The property is very nice and clean. The staff is nice but I had a very unfortunate experience of someone in house keeping taking my medication out of the in-room fridge (and leaving it in the closet containing the fridge which is very hot) it was crazy - i really didn’t understand why they would do this. The month-supply medicine was ruined and I had on my last night scramble to figure out what i do. I called guest services twice and nobody called me back - had to go to the front desk myself for them to address the problem. The solution by the hotel was to cancel all my plans for my last night and wait for a doctor to come - which is crazy as I had a group and a fully-paid program. I travel 2-3 times every month and I’ve never had this happen to me. I ended up taking care of it on my own. when i checked out - they wanted to do ‘something’ to make me feel better so they didn’t charge me for the 1 bottle of sparkling water I had taken out of the fridge during the stay. It made me think they didn’t understand the gravity of the situation. Super disappointing for a hotel of this caliber.

Very clean, staff really helpful and beautiful place.

Super clean, relaxing and luxurious - service is top notch.

El hotel es espectacular, está recién reformado y ha quedado genial. Fuimos al restaurante Mache y nos encantó, os lo recomiendo. El personal muy atento y agradable, así que repetiremos seguro!

El hotel sorprende desde la llegada. Es un edificio histórico totalmente reformado con un gran gusto por los detalles artísticos como las litografias de Dali que se ven en un descansillo al lado de la recepción, una estilo arquitectónico que cuida cada rincón del hotel, los colores interiores y la calidez de la habitación. Pude degustar un poco la cocina del espectacular Restaurante Mache y me encantó.

Todo