Good location; quiet. Nice bed.

Hotel has a faded, tired feel, like it`s had half a refurb. Miserable dark corridors, but the bar/dining room area is nice. Bizarrely, when we got there at 1am the room was boiling hot with a heater on full power. The windows didn`t open so we spent the first 10 minutes using an electric fan to cool the room down with the door wide open. Mercure Swansea not worried about the power crisis! It would be awful there in a heatwave as there is no a/c.

None

Our room was unwelcomingly cold when we arrived. When we asked the reception to sort this out asap, the man at the reception abruptly replied that the in-room electric heater was not working (they are fully aware of this) and no option available for us to move to another room with working heater as the hotel was fully booked. Then we asked for a portable heater, that man flatly said no such heater were available, while offering extra quilt. We found this deeply insulting and discriminating as we felt we fully deserve due care and respect like other customers since we were paying the full amount of room charges in advance. Only when we strongly protested as the room was simply uninhabitable, he passed the matter to so-called manager who came up later with a rusty portable heater for the night. Most concerning thing for us was in this whole incident at no point we were given any apologies from none of the hotel staff for this appalling lack of awareness of customer rights and comfort. We also felt that this differential treatment to us was racially motivated.

The staff are quite rude and if you turn up a few minutes before book in at 3pm god help you as they ask you to wait outside. I have stayed in many of these hotels but apart from 1 or 2 nice employees this is the worst and I will never stay there again

Everything

Most Staff are friendly but not all of them.

Old, everything makes a noise ( the squeaky floor, the toilet, the bed…..)

That the pool has closed

The place is a little dated. The TV. No air conditioning So very hot in the room. It's got excellent location.

No air con The out dated small TV

The staff are very friendly, and the rooms are clean and comfortable

The room was very clean but the decor a little dated but all in all very good. Dinner was good and bar staff were excellent, very pleasant and at times very funny! Didn’t have breakfast

The cost of the room could have been better and food was quite expensive.

The staff friendly & polite, selection of food available, selection of drinks.

Musty smell in room coming from bathroom, bathroom basin large cracks in which would suggest water leakage causing smell. Shower rail unable to set shower head to suitable height holder would not stay in place as soon as you let it go it just slid down to bottom.

Great location.

Noisy. Rubbish TV reception. Shower cold and room too warm.

Decor in room was modern and appeared relatively refurbished. Bed was very comfortable. Nice quiet room facing courtyard inside. Bathroom clean and old shower curtain replaced with a shower screen. TV good size ( didn't use) full coffee making facilities and hairdryer/iron etc. No air con and couldn't open window enough to get decent air flow but desk fan was provided in room.

The water pressure was quite poor...difficult rinse long thick hair when washing. Shower head fixed to wall and not able to remove. Corridors were horrendously hot and stuffy.

Breakfast was nice. Staff at the breakfast where friendly and helpful. I would recommend to book the breakfast in advance. Weekends seems to be busier.

They didn't had enough high chairs for the little ones. Therefore my daughter has to sit on my lap to had her breakfast. There wasn't alot of choices for babies either

We enjoyed our star with Mercure hotels ! The staff was amazing and it was a comfy and relaxing experience

Location was excellent for our travel needs. Breakfast was excellent and plenty of choice, staff were friendly and helpful and the food in the bar was excellent.

Good breakfast & well presented.

Lack of facilities such as a swimming pool, gym, fresh orange juice at breakfast, unhelpful bar staff to change channel in lounge to women's world cup matches etc.

Good size room and nice breakfast.

Good room rate , comfortable pillows

The portable fan needs the blades cleaning - really mucky with stuck on dust. The shower gel body wash dispenser had not been filled up and was empty- had to use shampoo instead. Key card didn’t work when we first arrived- went back to reception - there was no apology and they seemed irritated by this issue . All felt a bit dated and lacked attention to detail

Easy parking

Nothing

Very clean modern bedroom and the ensuite too with a nice bath rather than just a shower that alot of hotels do these days.

Nothing to report on that one.

Good breakfast with choices

A much less stuffy room

Gym and breakfast were definitely best things here! Great buffet, everyone will find something nice to eat! 😌 room was clean and we had a lot of clean towels to use, unfortunately our older kid’s bed (sofa bed) was too very comfortable. Staff helpful and kind! We enjoyed the stay ☺️

Extra bed standard