Cozy, well appointed room. Very comfortable bed. Was able to check in early. Reception staff quite helpful.

an info folder in the room or info via tv would be good

Such an opulent hotel, warm shades with top end comfort, cozy and quiet. Staff are very helpful without being overbearing. Breakfast was lovely, a good choice for all tastes. Happy hour was a pleasant surprise ! Well done all involved !

Too small rooms

Location

10

No

Absolutely brilliant staff and service. Would love to go back again.

Not applicable

Lovely hotel in a central location in Edinburgh with lovely staff who aim to please. The highlight for us was Aizle, the in-house restaurant - best meal we've had in a very long time. Clean and spacious twin room with snacks offered. Lovely.

Found the hotel very expensive for what it was.

Das Zimmer war sehr geräumig und funktional ausgestattet. Leider hatten wir ein Zimmer mit Blick auf die Rosestreet, der ziemlich trostlos war. Sehr freundliches Personal. Das Hotel liegt zwischen George Street und Princess Street und damit fußläufig zu den wichtigsten Zielen. Der Hop-On Hop-off Bus fährt fast direkt beim Hotel ab.

Beim Frühstück gab es leider keine wechselnde Auswahl. Die Eggs Benedict (mit Lachs erhältlich) waren aber hervorragend.

Very nice hotel in great location

My room somewhat small and cramped. Rather expensive-though i appreciate it is during the Festival!

Great location in peaceful part of New Town. Individual ambiance and style. Rooms were well equipped and comfortable. Staff were friendly and attentive. Great breakfast, bar and restaurant.

Access is tricky, as it’s not possible to park outside main entrance.

위치가 정말 좋아요 근처에 레스토랑도 많고 에딘버러 성도 건너편에 보이고 . 방에 온도조절이 가능해 6월 날씨가 예상외로 너무 추웠는데 방이 따뜻해 잘 쉴수 있었고 항상 깨끗하게 정돈해주고 호텔안에 여러곳에 쉴곳이 있어 답답하지 않았습니다 모든 직원이 도착부터 출발까지 친절했고 잘 도와줬어요

우리가 머문 4일이 딱 테일러 스위프트 공연날짜와 겹쳐 호텔비가 두배쯤 비싸서 다음엔 미리 그런것도 알아보고 예약해야겠다 생각했습니다 우리한텐 괜찮았지만 성인두명이 자기엔 침대가 좀 작은편입니다

Nothing

The ability of your accounts dept to actually answer the phone or return any of the messages left

Frühstück, Zimmer, Personal topp!

Excellent bed and linens and quiet room - with yoga mat for use in the wardrobe! Great Location and helpful staff. Lovely reception areas to sit and have coffee/meetings etc.

Nitpicking here but I would like fresh milk if offered tea/coffee in the room rather than the single use plastic UHT stuff.

the location was great, plenty of bars and restaurants. can’t fault the staff, lovely to talk too and very helpful. left a nice note congratulating us on getting married, little chocolate dessert and bottle of Prosecco for our mini honeymoon stay.

definitely think our room was overpriced, £700 for two nights (no breakfast included) maybe paying more for location? the shower pressure wasn’t great.

We were greeted by very efficient staff who made us feel very welcome, hotel was beautiful. I'm a Breakfast lover and can say that breakfast was fantastic and the Haggis was the best I've ever tasted. I would highly recommend the parking Offred by hotel just made whole visit seamless. Location was excellent turn left a few minutes away from Royal Mile , Turn right your on George street with all the wonderful shops and restaurants.

There wasn't anything we didn't like everything was perfect just for me I felt price was a little steep at £550 per night but that wont deter me from returning again in the future.

Fantastic location, wonderful service for the car parking. Friendly lovely staff.

Nothing could be better , we loved it all.

Loved our stay at the Kimpton. Comfortable room, friendly staff, amazing breakfast. Spa area was great. Reception also made my husband feel very special on his birthday. Thank you! Would definitely stay here again.

Should have stayed longer.

Everything was amazing relaxing overnight stay.

I loved the relaxed vibe and the attention to detail.

The hotel is wonderful: super friendly and helpful staff everywhere, great location, very comfortable with lovely amenities. Our King room was lovely, but we also decided to upgrade our room to a junior suite, which was reasonable to do, and was a very nice room, with great space and views, super comfy bed, and lovely spacious bathroom. Breakfast at the hotel was busy, but very well catered, and there was a great selection of food available. The spa and pool areas were excellent as before. Definitely my go-to luxury hotel in Edinburgh.

Nothing.

Location, comfort, snacks. Staff were very friendly.

Noisy party till 0100 one night, then barking dog in next room 0300-0330-left us absolutely exhausted- for the price of this hotel we should have been comped a night. Room service food left a lot to be desired. $16 for 8 tablespoons of ice cream. Daily fee of $50 on top of room rate. The toiletries were very strong men’s cologne scent.

Loved the shabby chic feel to the hotel. Enjoyed the social hour.

Room wasn’t as expected - bathroom very small. Room looked a little dated and paint / wallpaper needed attention. Fridge made noises every hour and woke us up several times during the night, as did the ceiling alarm that kept flashing. Paid a high price for trip - room could have been better. Still waiting for credit card to be updated - amount taken at checking in even though I have paid upfront for booking. Reception check in person was a little difficult to understand due to her accent and we didn’t hear everything she was saying a she spoke quietly also. Check in was quite slow! Was not told that mulled wine was only on weekend therefore we missed out. Thought breakfast would be in the bigger Garden restaurant- breakfast in Baba restaurant- very cramped with limited supply of food to choose from

Everything was just top-notch in this fabulous hotel. The staff in the hotel were so friendly and accommodating and Steve in particular deserves a special mention. They could not have done more for us! We left early for a trip to the Highlands one day and there were lovely little breakfast bags organised for us and left at reception. Our room was really spacious and had everything you'd need. Anything you might have forgotton is provided by the hotel - a lovely little touch. Bathroom and shower also so nice. The hotel lobby had lots of really nice spaces to hang out in and the bar had such a nice vibe. We ate in the Lebanese restaurant one night and it was a busy popular spot, and I could see why. If in Edinburgh again, I'd make it my business to stay here again and will also be recommending to my friends and family. Location is so central, on a street with lots of restaurants and pubs, a little christmas market and ice-rink, and just around the corner from Rose Street, which also has loads of food and drink options.

The spa was lovely but very busy. I'd book ahead for a treatment, I was lucky to get one spot left on the day I wanted.

Beautiful hotel set in an ideal location for shopping and getting round Edinburgh. Stunning architecture and comfortable rooms. Close proximity to princess street and rose street with some lovely hidden gems. Not noisy at all, our room had a view of the castle. The decor and classic feel of the hotel was lovely, warm welcome from the staff which was nice. I can't comment on the food as we were out sightseeing everyday, but the place was idyllic for 3 nights.

On arrival there was an error made taking payment from the wrong card which did cause me quite a lot of stress, but this was rectified by the next morning and I was compensated for this by manager Lilleth. I appreciated this as it had been a long day and me and my partner just wanted to enjoy Edinburgh without the hassle of going back and fourth to reception. We would come back to this hotel based on our experience being made better.

All the staff were very courteous, professional and effective. The food (breakfast and at Baba) was very good. Nice touch to have the 5-6pm social hour in the Baba bar.

One small suggestion at breakfast - having warm plates for the cooked breakfast would have been preferable, but the food quality and range was very good.

Ee desayuno es correcto , no muy abundante pero de calidad. La ubicacion es inmejorable. Las habitaciones son correctas de tamaño, el lavabo un poco justo. La limpieza de las habitaciones la realizan muy tarde , tuve que reclamar todos los dias porque eran mas de las 3 de la tarde y no habian pasado a limpiar

servicio de limpieza de habitaciones

The breakfast and the evening drinks The property was lovely and clean The team were all exceptional from porters and doormen through to reception, bar staff and housekeeping

The pool was too cold There was no private and cosy hotel bar - there are two lovely cosy lounge rooms for breakfast and the garden room which is light and open but nothing for a cosy drink which didn’t have the general public in

It was fab from start to finish! Very attentive staff! Thai trip was for my mums 65th birthday as we had a theatre night booked. We were given a bottle of Prosecco and chocolates in our room for my mum which was a lovely and kind surprise. Thank you 😁

Nothing!

Very nicely done out, nice building, good location

My room felt a little bit dark, could have done with brighter spot lights

Wonderfully friendly, professional and efficient welcome and check-in. Got a short tour of the facilities, including the information that AIZLE restaurant is a separate company and you need to book... whoever complained about that obviously wasn't paying attention as I heard this being said to every new arrival! Room was lovely, a decent sized single, on the second floor in the building above Baba Bar, facing Las Iguanas on George Street, very comfortable, absolutely spotless and surprisingly quiet considering it was on George Street! Great walk-in shower with beautiful brick-style tiling. Well equipped, coffee, tea, fridge, ironing board and iron, hairdryer, good sized bottles of cream, shower gel, shampoo and conditioner. My only quibble here is that the water flow from the shower is not very strong but take into consideration this is a 200+ year old building and they are infamous for poor water.. Drinks in the bar in the evening with friends, excellent Sangiovese and big measures... Early morning, down to the pool. I did not expect the gym facilities to be quite so extensive and good, need to bring my gym kit next time! The pool is not very big, 12metres, I think but enough to loosen up and get the day started. Really appreciate the little dryer/spinner for swimwear, means you are not packing a dripping wet swimsuit. Breakfast... served in the Baba restaurant with the buffet set up in the bar area. The rooms are a bit of a time warp with beautiful plaster moulding, dining tables and chairs but also sofas, armchairs and banquette seating, dark colours and rather sumptious. The breakfast offering is comprehensive, fruits, cold cuts, cheeses, smoked salmon, doughnuts, croissants, other breads too many to mention and an excellent range of cooked foods... bacon, fabulous pork sausages, scrambled eggs, tomatoes, mushrooms, baked beans and (it's Scotland after all) haggis... all fresh and hot.

Absolutely NOTHING! It was all brilliant, thank you!

The location, the service and the break

No Internet in the rooms as it was weak, some rooms are noisy as I changed my room on the second night