Great customer service. Hotel spread out so didn't feel busy which was great.

Liked everything about property. Maybe a few smaller dishes on menu if don't want full dinner.

Location next to Rutland water was fantastic regards the views. Breakfast was good with plenty of choice.

The restaurant had problems on the Tuesday night which meant the was no evening meal available to any of the guests. Whilst very apologetic the staff had no plan in place to deal with the issue (it had been ongoing during the day!). This issue was compounded by the fact that the hotel was generally 15 mins travel to any alternative eatery.

Beautiful setting and grounds ,right next to Rutland water. Room was large and beautifully furnished and decorated. Bed was extremely large and comfy. Well stocked hospitality tray and good coffee machine. Nice view from patio doors. Plenty of choice at breakfast .

Booked Afternoon tea in Blossoms restaurant, and we were a bit disappointed with the offerings. The sandwiches were a bit dry, and there were no choices of teas offered. Breakfast times could have been later , everything was removed by 09.30

Great location

Some rooms were very dark

Not alot

Shower was not working for 2/3 of our stay, contacted the reception several times, all said they’d never heard it before and they’ll put it on the maintenance log. Only substitute for a shower we got told we had was to “book into the pool, they have showers there”. Let down by the staff entirely, will not go again.

Room was good

Could not understand why no plug in the bathroom sink. Steep site for older people.

De kamer was sùper klein! Het 2-persoons bed paste maar nèt in de kamer, er is eigenlijk niet eens plek om je koffer meer te zetten. De receptie/ontvangst was ook niet heel vriendelijk of gastvrij. En bij het ontbijt was een half uur voor ‘sluiting’ geen eitje meer te bekennen en de koffie was vreselijk..

Amazing location but difficult for me with mobility issues Staff in restaurant were very helpful and friendly Our accommodation in an accessible room was very good Breakfast and lunch in Blossoms was good

On the Terrace beautiful views Lots of choice for breakfast all set up easy to use and tables set nice and cleare

Nothing

Location. Food was generally quite good.

Restaurant food was quite expensive, and the overall ambience was more of a golf clubhouse than a hotel restaurant. Decor generally, and particularly in our bedroom, was rather drab and dated. The use of yellowy-orange low wattage bulbs everywhere gives an awful lack of light, particularly in bedroom where you could not see sufficiently well to read a book after dark. The hotel overall could be so special, but the decor detracts from the overall experience.

The grounds were fantastic to walk round and enjoy, view from our room was spot on. Location as just off the A1

Nothing

Beautiful location , room was beautifully laid out and large but no lake view as expected.. (and paid for !)

More attention needed to the rooms.. our Terrace was full of weeds and the bathroom door desperately needed painting .. the web site for our room stated a lake view which we definitely didn’t have .. also need to inform guests where the style is to get out of the grounds onto the path .,

The hotel was lovely the views from balcony in my mum's room was great , the rooms were well kept the breakfast well organised and well presented. The staff were very nice polite and helpfull

The rowdy occupants that ruined my night's sleep arguing in the hall ....and the lack of parking onsight parking needs to be resolved for residents

The view from the room and the room were excellent. The hotel is in a wonderful location

No problems

No spa Miss informed about breast time Room was shabby

Amazing setting, fabulous hotel, rooms, food and service. Balcony and view from our room was perfect. Highly recommended and will definitely return.

room, breakfast, location

parking

Very nice hotel with plenty to do... restaurant does some delicious food...

At breakfast nuts and seeds selection v good. Bread and croissant v good. Fruit v good. The room was excellent, beautifully positioned, large, comfortable and clean.

The cooked breakfast was luke warm because the hot plate was set too low. At the evening meal parts of the meal had not been heated through properly and were luke warm. The gardens looked unkempt.

beautiful surroundings, beautiful hotel, and very welcoming

The hotel has rooms spread out, so be prepared for some walking

All the staff were really friendly and helpful. Setting and views outstanding. Food exceptional.

Nothing

The setting was superb and the grounds were beatiful. Our room faced the back of the property, but others in our group had really good rooms and views

Nothing really

We stayed in a lodge which was excellent. The kitchen was equipped with everything that was required and more. Furnishings were also excellent. We hope to make a return visit very soon, we absolutely loved the area.

We cannot think of any improvement, maybe the pathway could have had a sweep and the hedges cut back a little. It would have been nice to have had Wi-Fi in the lodge, but no big issue.

location is nice overlooking Rutland Water reservoir

Location: the hotel complex is spread over the side of a hill, from the hotel to get to the restaurant and bar is up and 3+ flights of stairs, a nightmare for anyone with even slight mobility issues or older family members. this is not evident on the hotel website and we would not have booked this venue for the family get together had we known. Rooms: the cosy rooms are TINY and @ £160 per room ridiculously overpriced! we booked 6 bedrooms in total, several rooms had a view of just a brick wall outside window @ 2 metres away - almost touching distance. Shower set too low above bath as ceiling was too low - couldn’t stand up in shower as head was touching ceiling! some rooms only had hot water intermittently. Bathroom extractor fan was not working in some rooms, toilet didn’t flush properly. mould around silicon / grout in bathroom. Towel rail not warming / radiator not working in bathroom. No fridge in room so no cold drinks or anywhere to keep items cool in room. Extractor and towel rail issues were raised early with reception, but not fixed. We booked private dining for a family event with 13 guests; the menu choice was limited as hotel wouldn’t allow us to choose from a la carte menu?

The check in was very swift.Location was fabulous. Food at Blossoms restaurant was superb.

The hotel setting was excellent. I had booked a room described as cosy. Although comfortable It was on the small side.

stunning views, clean, fantastic breakfast

I called before my stay, to book the swimming pool, I was told I didn’t need up to as it was a Friday. when I arrived I was informed I did need to book and there were now no sessions.