Just after midnight my wife and I were awoken by someone in our room who had turned on our lights. As soon as we stirred they ran off. I phoned the night porter who cancelled the current card key and sent up another one. However, trying to get back to sleep at 1am after what had happened was impossible. I complained in the morning whilst checking out but got the distinct impression that they didn't care. They promised to investigate what had happened and call me. They didn't.

Location. Nice room

No secure parking

Comfortable Rooms

Cost of parking

Great location for the race track

No water in the room

Easy access location and very good facilities

Had a lovely stay only down side was when we asked for late checkout we were rung up at the earlier time despite late checkout

very good all round clean room stayed other places near but not as good/would return to this hotel nice clean rooms

The spa could do with a good clean the changing rooms smell of drains and floors are dirty and glass in steam room and sauna are so dirty felt it was very unhygienic if i was a member of the gym and spa i would want a refund or cancel

Location and theme

Breakfast wasn’t hot only luke warm but it was nice having said that .

located on brands hatch racetrack which is great. clean, neat, and with drink facilities.

room was so cold. turned up thermostat to 21 and made no difference. room at 15 told staff member and we were told it’s because it’s an old building!!?!?! take an extra duvet!