expensive and limited menu selection not the staff were respectful although the hotel didn’t meet our expectations. 1. the pool area didn’t have enough beach towels. and the staff only said that they informed the supervisor. when we asked again since we need to get out of the pool, the staff said it’s on the way. that the towels are being delivered by the third party. it took 2 hrs or more waiting time for the towels to arrive. the staff didn’t offer any solution. we asked if she can get from housekeeping but she said housekeeping may run out of towels. when asked if this situation always happens and they said “yes” so it means there is a management issue. in the end we were given gym towels which are hand towel size. front desk when i called from my room about my request to extend my room until 8 pm and am willing to pay. they front desk said she will check and get back to me. i said will be having breakfast already and she said she will contact me there. but when she went there i was hearing a person announcing for my room number but she went inside the restaurant so i told the waiter that i think she is looking for me…csn you please just tell her that i am sitting outside. next thing the waiter came to my table and relayed what the front desk officer wanted to say. the waiter told me that there is no room available. i feel that front desk person should be the one telling it to me. if i have more questions the waiter won’t be able to answer anything related to room issues.

Service was the best! Staff were all amazing, greets each guest with the warmest smile. Trademark of Filipino service.

More variety with hot drinks for buffet and more filipino foods, more locations being serviced for free transport, more promos.

The location is quiet but it has access to Stations 2 and 3 - either by taking a leisurely walk along the shore or by taking the hotel’s shuttle which is alway available until I think 10pm

We were there in August when it wa “habagat” so there were barriers placed facing the shore which blocked the spectular morning view.

Probably the best resort I have ever stayed at. The service is absolutely outstanding starting with the arrival at the airport and dedicated boat service and throughout the entire stay. The suites are amazing, and facilities including multiple pools are just perfect in a more quiet area for Boracay. Going to the main busy area is possible walking 30 minutes on the beach or using the free service shuttle. Absolutely perfect vacation, thank you to the entire staff!

The exceptional service and excellent staff. Prime location with beautiful sunset, gorgeous view from rooftop pool and the butlers parade at the poolside is a big plus. Shoutout to Marianne at breakfast because she prepared ginger tea and fresh bread for my husband who wasn’t feeling well one morning. Every single staff at this resort are AMAZING, they always go above and beyond.

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Location was fantastic - right on a quiet part of the beautiful, clean beach with easy walking access to everything the town had to offer. Staff were amazing - always attentive and friendly.

The food was a little disappointing. Breakfast, lunch and room service were all good. We ate in the hotel restaurant the first evening (tired after travel). The food took a long time to be delivered - starters and main courses were delivered at the same time, and one dish was completely cold - inedible. Staff dealt with the problem efficiently, but for the level of hotel, we were hoping for better. We chose not to eat in the hotel restaurant after the first night.

the suites are very clean and spacious. especially the staff, they looked after our needs at all times. a small birthday cake and their attention to details was spot on. 100% recommend.

heated pools in the room and the public areas were not a good idea especially when it is very hot outside.

Everything about the resort was excellent - friendly staff who went above and beyond, spacious and clean room, great beachfront location.

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