施設は綺麗で、よかった！

清掃が行き届いてなくて残念でした。 窓辺りの埃や天井から落ちるシャワーの汚れが気になりました！

員工服務很親切，英文很好，主動提供幫助，房間很大，很安靜，但離車站有點遠

地板沒打掃乾凈，還撿到前一位客戶的小朋友餵藥器；備品毛巾只給兩條，都要再請櫃台補送，有點麻煩。因備品的牌子,才選擇此飯店，但備品的瓶子超舊的，觀感不是很好。

朝食が最高に美味しい

よくなかった点ではないのですが、希望は大浴場があったりすると嬉しいかなと。

Location is quite good, and the staff is friendly and helpful.

For a 4-star hotel, the room at Basics was underwhelming. It lacked the typical furnitures (work desk, closest. bedside table etc.) that I'd normally expect from a decent hotel. For the first night during my stay, they couldn't even provide a second pillow that I requested (their reason: hotel ran out of pillows), which is rather unheard of for a hotel of this class. It feels as if they put all their budget in making the lobby and dining facilities looks fancy, and didn't put in the care and thoughts into actually making guests comfortable at their own room.

The Suite with Club Lounge Access is very nice and big.

The Car Park was full, we cannot park in the Hotel

The Hotel is very nice and beautiful. The rooms a clean and the breakfast is very nice

The Car park was full, we cannot park the car in the hotel. The hotel is a bit far from the JR station.

従業員さんがとても親切

部屋が普通

Looks nice and conscientious

Bed could be more comfortable

櫃台給出很棒的熱情

The lobby is beautiful

It’s too expensive compared to hotels nearby

Very clean and the staff is very friendly

Location

Good service

I can’t watch the tv properly because the tv can’t turn around

Awesome bathtub which is considerate for seniors. It has things to grab and hold at right places when you get in and out of the bathtub. My mom in her 70's is totally satisfied with it. Breakfast was excellent with delicious and creative dishes.

The location of the window knobs is way too high near the ceiling. To open the large windows, you need to go up to the bed or the sofa and stretch your arms high to pull the window knobs hard. I don't think it's a bit dangerous and obviously not elderly-friendly.

Beautiful, well located, clean

Would like a later check out, lower price,

very grand lobby with a nice domed ceiling

bed was a bit spongy, had to pay for room in advance before getting keys- okay but just diffeeent

The hotel is abit old.

location

hard beds

The room was very big for Japan standards since we requested 3 single beds. The bathroom was very big with separate bath/shower area. The water pressure was AMAZING! Room was very new and clean. The location was good, about 8 mins walk from Hakata station and it was very close to restaurants/convenience store. Lobby was impressive and check-in/out was very smooth. They also have free water refill in the gym area and free umbrellas to borrow.

There was no view from our room - we looked into the office building next store. We also only had 1 chair in the room for 3 people. Free toiletries were limited, e.g. I didn't see a shower cap. Bath towels are exceptionally small - it was 1/2 the width of a normal bath towel. Not sure if we chose eco-cleaning option but they didn't make our beds daily. It was quite a fair walk from the elevator to our room.

Breakfast is great.

nothing

The location is less than 10 minutes walk to the Hakata station and there are many convenience stores on the way. Also there are a lot of restaurants around. The hotel is close to the Fukuoka Airport, it costs just around Yen1200 to the International airport by taxi. The staff crews are quite nice and willing to help. The circular shape of the hotel is quite outstanding and the very high ceiling of the lobby is very impressive.

The area in front of the hotel is quite dark at night time. It is dim in the entrance area of the room and there is not enough places for you to open even 2 medium suitcases at the same time, unless you put in on your bed or ground. There is no closet in the room for you to hang your clothes, you can just hang everything on the wall . My room was next to the supply room so it was a bit noisy sometimes.

room is really big

1/seems understaffed: no staff at reception during non peak hour room cleaning service is not consistent very noisy early in the morning 2/difficult to understand there’s no cabinet no drawer but just 4 hanger

Good location, comfy room, nice breakfast

Parking is limited, bed is small

good and interesting building. good lobby and great services. big room size

no view from the room