Staff was very friendly and helpful. Room was clean and comfortable, quiet, shower worked fine. They have in-house spa and massage options at an acceptable price. Breakfast was ok, hotel is good located in the old quarter and comfortable to walk in the nearby area. They offer reliable transfer service with the airport. Laundry and currency exchange services in the same street. Several ATMs, restaurants and a couple of mini-market in the close area. We had a good time and would most likely repeat if we visit Hanoi again.

In general no issues at all. Our room had no window, we were aware when booking and had no issue with it, but recommend double-checking in case it might be an issue for other travellers.

An amazing hotel, the staff was very nice and helpful. The room was fantastic, very spacious. Breakfast was absolutely superb. Great location right in the center of old town.

A bit pricy. Other hotels of similar standard in Hanoi would charge you less.

location and good value and staff very helpfull

nil

amazing location, staff were incredible, room was spacious and very comfortable.

nothing.

friendly staff and good location

it was a great location and the staff was very friendly and helpful

only negative was the taxi they called for us to take us to the airport was a bit of a scam. it was supposed to be a 300,000 dong ride for 30km and the ride was exactly 30km but the driver argued and said the total was much higher.

The staff at the Hanoi Pearl are so friendly and helpful. Nothing is too much trouble and they go out if their way to make your stay as enjoyable as possible. The location in the old quarter very close to Hoan Kiem Lake and good restaurants is fantastic. The rooms are extremely comfortable and exceptionally clean.

great location and staff. very comfortable stay. very close to the lake, safe area, good breakfast with a lot of variety.

nothing really , airport transport offered by hotel was more expensive so I took a grab.

very good location, easy to get around any attractions

To be fair, we were there during holiday season, probably there was a short of staff. Our rooms were missing towels, we had to call twice and waited. When a staff brought the towels, she insisted to check on the bathroom to make sure. well, i didn’t want to make a fuss at that time. but actually, it was very rude, unacceptable.

The Hanoi Pearl is located in the middle of the Old Quarter. First attractions can be reached within a few minutes. Our room was very clean, breakfast and food from the restaurant are very good. Special praise to the staff - room cleaning is impeccable. The staff in general is helpful and polite.

We were looking for a hotel that was "wheelchair accessible", where the Hanoi Pearl actually meets all the criteria according to this website. However, this is not the case. There is no ramp into the hotel and also the bar and the gym on the top floor are only accessible via a long staircase. Not even a mobile ramp is available. Very unfortunate. The view of the "old town" is just the view of the hotel across the street.

location is good, clean and comfortable

Fantastic, custom-made breakfast ✔️ Attentive and friendly service from the whole family ✔️ Extra touches; e.g. refills of tea, recommendations, taxi bookings ✔️

I cannot think of any improvements for the way Heart Lodge is run (Mat asked if I had any which is in itself great that they want to continuously improve!)

The hotel is right in the heart of the old quarter in Hanoi just perfect for me walking out of the hotel and the real Vietnamese Life is instantly there everything I can ask for, excellent hotel staff, from the cleaning maids to the staff who ran the breakfast area to the receptionists to the door men I couldn’t have asked for more 😊

Absolutely Nothing

a relaxed atmosphere and great staff and food

there’s nothing I don’t like about Hanoi Pearl

Excellent location Very good service Delicious breakfast

Rooms were a bit cramped

Location was great! The doorman a young lad ,so smiling and great service. Wasn't there when we where leaving to tip him .see ya next year.

Nothing everything was great all the staff were very friendly.

The hotel is extremely clean and well maintained, and the desk staff, all of whom are fluent in English, are extremely friendly and polite, and in general very eager to be of assistance. The rooftop bar is very pleasant, especially at night in the outdoor area, with a partial view of the lake and the glass towers of the city beyond. The room, like the rest of the hotel, was impeccably clean, and the bed was very soft but firm, allowing me two nights of wonderful sleep. I want to add that the duty manager at the front desk, Jimmy, made it his mission to ensure my stay was problem-free, going so far as to organize and schedule a ride back to Thai Nguyen for me when my plans changed at the last moment (something I appreciated a lot, given that I don't speak Vietnamese). Thanks again, Jimmy!

great location, good price, friendly staff.

I liked the room and most importantly the location. It was near a beautiful lake and a few attractions.

The breakfast spread was poor. Also, not a lot of options for someone who doesn’t eat pork, beef or seafood. Basically, the food was too localised, and not accessible to me, an Indian.

Exceptional breakfast buffet.

None. My first time staying here and definitively will stay at Hanoi Pearl again on next visit.