Breakfast was wonderful. Staff went out of their way to accommodate our requests.

From a logistics perspective, a stay here is better accommodating if you have a car. Taxis were difficult to get to and from town center. We lucked into a waiter at our restaurant who offered to shuttle us to the train station.

Everything and everyone

Nothing

The view from the bar was not too bad.

This hostel is greatly overrated. Staff aren't very friendly. Room service didn’t clean the room. Just ordered the slippers next to each other, no change of towels, no bin clearing, and hardly any tidying up for the room the view from the rooms in floor minus one is very poor compared to the pictures. They cancelled my booking on Booking.com and claimed that I "Checked in late," and they claimed that they provided this as an extra service, and I should be thankful. The room was full of mosquitos, and we also saw 2 lizards playing around in the room. Very unpleasant experience, overrated hotel, and not good value for money.

Breakfast was great and the rooms where large and comfortable.

Large well appointed room with balcony. Superb breakfast. Excellent hosts. One of the best locations we have stayed in.

Nothing

the property is great, big room, clean and comes with a story.

Modern and clean, very nice employees, great breakfast with the view (with choices for ppl who don't eat pork), view from the room, and room itself was great!

You need to order a taxi to get there and to go anywhere from the hotel... the road wasn't safe to walk on, we tried to find a way to the bus station during daytime and failed, after walking along the cars (no pedestrians paths), we were picked up and helped by locals in the car and they were so nice to us to drop off at the lake como waterfront... one-time taxi driver charged us $9.70 for driving from the train station and the other times it was $17-18 both for driving from hotel to train station and from a restaurant in the city center to the hotel. But we still enjoyed the view - it's worth it!

The staff was extremely helpful and professional. Our room was clean and beautiful with an amazing view of the lake. Generally, everything was perfect and we will definitely come back!

To be very picky, the mattress could've been more comfortable, and I personally preferred proper coffee/cappuccino to machine-made ones.