Setting, gorgeous

My bed, was so uncomfortable, kept splitting

Good location for exploring parts of Warwickshire and visiting friends. Evening meals excellent quality. Staff particularly helpful when found that hair straighteners had been left at the property by mistake. Ample car parking. Room very accessible. Comfortable lounge area was an added extra when meeting friends.

More choice of eggs at breakfast, e.g. scrambled as well as fried. Temperature control in bedroom slow to respond, especially as it was a very cold weekend.

value for money and the health club

pool was closed during our stay

- Large room & bed - Bathroom & shower - Large screen tv - Quality furnishings - Friendly staff - Facilities

- Hard pillows - Dusty picture rails - caused allergies with air con atmosphere. - Inexperienced young staff on bar & meal service - Lots of children running round (during school summer holidays)

Facilities, staff, location

Room was no better than cheaper chains. Breakfast looked understaffed, not well organised.

Beautiful country views from the bar/ounge. Good gym facilities

Please can you provide teapots and teacups.

The room was spacious, modern and clean.

Great facilities

Lovely room, great Spa facilities and pool. Plenty of parking.

Couldn't provide tea bags for the room and yoghurt at breakfast as items were on order..very surprised that such basic items were unavailable

Loved the location. So much to explore didn’t even bother with the gym just went for a run outside. Felt safe exploring the surroundings as well. The facade wasn’t what we expected neither was the lobby but when we got into the room it was gorgeous and so comfortable and relaxing! Lovely and clean. Gorgeous shower! Windows with beautiful views. The bed was so comfortable Hubby and I had a lovely night sleep. It was also nice of them to have given us an anniversary card and bit of decoration in the room and a free drink at the bar! Will definitely stay again!

The bacon at breakfast were a bit overcooked and so were some of the sausages.

Spa facilities were lovely and we could use them earlier than check in which was great. The room was lovely, modern and clean. Lovely bathroom and comfortable bed

Breakfast was awful! Nothing left at 9am apart from 1 old egg and some overcooked, left out for ages sausages. Not even any glasses or cups for juice/hot drinks after asking staff 3 times to refill them.

The surroundings were beautiful. Room spacious and comfortable. Bathroom divine.

Nothing about the property

Sports facilities were excellent

Nothing of note

Rooms and cleanliness were amazing

Food was not to a good standard for the evening meal Breakfast was poor, hash browns had been sitting out for a very long time, as were the fried eggs

Great picturesque location, near a quaint little village. Facilities were great and staff warm, welcoming and accommodating

N/a

clean rooms

not as quiet as I thought it would be due to the amount of classes on

cleanliness

no allocated smokers area

Very scenic, staff very helpful and friendly, lovely hotel room with great tropical shower and Elemis products. Amazing health club facilities. Food was delicious. A great overall atmosphere.

Not enough chlorine in the kids pool and hydropool (we all left with very stinging eyes). We would have liked to have a staff member drive us up to the golf club in a buggy but that wasn’t a service they provided, so we had to get in our car to drive up.

rooms were excellent, service was really good, staff were attentive and really positive throughout. spa facility was first class.

nothing

Lovely setting, room really nice, gym was undergoing renovation but still partly open. Pool nice, bar is decent, food is not brilliant

In my opinion the breakfast is very expensive for what is on offer. a basic buffet breakfast at £16 per person is quite frankly unacceptable. we only had this one day and then went out the following day for breakfast.

very clean. Bedrooms very quiet and spacious. Easy parking. Fantastic grounds.

Rooms were lovely

Pretty terrible to try and charge early check in for a little over 1 hour. Appreciate that it's policy to avoid rushing turn down staff but when the rooms were ready it's just a money making scheme and actually pretty poor. Nowhere in the world have I ever been asked to pay early check in if the room was ready. And for a premium £113 a night for a room it was pretty poor especially when we were spending money in the bar area as well.

The location of the property was great and also nestled in beautiful land it’s really idyllic.

There is a sense of confusion at the hotel, as it is a number of things to various people. On one side of the club are hotel visitors, and on the other are members, golfers, and long-standing members. I witnessed a few members discussing hotel visitors in an unfavourable light and being quite aloof about it at the swimming pool. For hotel guests with children, there was only one place to eat in a cafe-like area that was also used as a bar by everyone. It's difficult to get a relaxing vacation when you're required to eat in a cafe-like area with the same menu every night. If you market to families, they do not want to be confined to a single location. Perhaps offering a members-only restaurant in addition to the other two is a smart idea. As it was a bank holiday, we had anticipated to use the pool with our children. However, we were disappointed to learn that children are only permitted to use the large pool from 2:00 to 6:00 p.m. on a bank holiday! Even for individuals with children who are members, this leaves only a narrow window. At times, the children's pool was dangerously crowded with children. This should be reconsidered, as we paid for a service that we were not always able to use due to discrimination based on the presence of children. This is not Covid's fault, as I have never encountered such restrictions while staying at a hotel. The room was pleasant, but the air conditioning did not function adequately. I mentioned this to the front desk three times, but they said there was nothing wrong. We had reserved a superior accommodation for four individuals, but the room was cleaned daily for only two guests. The number of guests staying in a room should be communicated to the housekeeping staff so that they can meet their requirements without having to be contacted by guests. The shower was filthy and contained residue from previous visitors.