Smaller cruise ship, service oriented staff, food was good but not great, but a variety of dietary restrictions were accommodated

Not specific to the property per se, but Halong Bay is overcrowded with ships and is full of trash A shame to treat this natural wonder this way An extra small up charge per guest could address the problem

The hospitality was exceptional! We were a family of 4 adults and 1 three year old child. Our parents are vegetarians and we had requested the cruise to help with vegetarian food for them. They exceeded our expectations. Not only did they have everything pure vegetarian for them, they had taken the effort to make a vegetarian version of each dish that they were serving to the rest of the guests. They were only 2 vegetarians on the boat and we didn’t expect that kind of customisation. Food on the cruise was delicious, service staff was amazing and extremely friendly. Our Cruise Manager Nico, serving staff - Henry, Ginnie, Mike - everyone was fabulous. Hannah, our tour customer service Spoc was delightful and super responsive. She even helped us with sightseeing at Hanoi, recommended spots and arranged a pick and drop for the cruise at a very short notice. Overall the cruise was an experience that we would cherish for a lifetime. We recommended the cruise to our family members who are visiting in October and they have booked Orchid Trendy as well. Keep up the amazing job team and thank you for having us.

The room was comfortable and clean. The staffs were wonderful, especially Emmanuel and Rose. Always there with a warm smile and ready to go above and beyond to help us with anything we needed. Their friendliness and attentiveness truly made me feel valued as a guest. My experience was fantastic, thanks to their exceptional service. I couldn't have asked for a better stay!

There was noticeable pollution around the bay, impacting the overall scenic experience. However, this wasn't the cruise's fault. The cruise itself was well-maintained, and the staff's dedication to guest satisfaction was evident throughout the journey.

Beautiful rooms, nice staff, excellent food. The bay is so amazing, kayaking to a hidden beach was the highlight of my holiday.

I got food poisoning on the ship (I was the only one though, so I guess just bad luck).

Boat was lovely. Room was great. Staff and director (Lilly) were great. Kayaking around the islands and walking through the cave was fun

The day activity wasn’t organised that well. Biking on cat ba island was great however we stayed at this village for - while with nothing really to do. Unfortunately there is a lot of rubbish in the water so not so inviting for a swim. Got a lovely massage however there was no privacy to get change and masseuses we talking to whole time.

Dinner was amazing. Views were breathtaking. Very friendly staff.

Water from the shower was a bit too small. Floor can sometimes be a bit slippery.

Team of waiters and waitresses who were serving food and rinks were very amicable and hospitable. To mention first experience, even it is a cruise (so called luxury) you will not board the boat at the port. They put you in a waiting lounge untill they gather all the people for several boats and it was overloaded and with no AC. Then they drive you on a speed boat to your cruise boat, and you have to wait forat they deliver other people to another boat and same on return. Boat and rooms didn’t resemble the ones from the photos. They were very dated, basic and far from any luxury. The food was very basic also. The boat goes to the harbour (nearby as they use the speedboat) every day to pick up new passengers so if you take 2 nights cruis you will be stuck next day in the same routine. Bathroom is moulded and dump, room is fitted with single beds (even it was meant to be a double) Boat entertainment is ridiculous, with maneger (not even a chef) is showing people how to roll vegetables in the rice pancake and make springrolls etc. Overal impression for a nearly 1000$ for two nights on this cruise is you don’t get even remotwly for what you have signed for…yet the worse was to come…

Paradoxically, with so well trained waitress team, on the contrary their on-board manager (and alleged host) was an utter dissapointment as a person and through his managerial role. On the other hand, his mistakes and disrespect he has shown, it is all not his fault, as he didn’thave what was needed for a position, and this is a much bigger mistake from people above him, upper managers and company owners. What we have experienced with this tour is disheartening. We have chosen a 2 night 3 days of the rather expensive cruise expecting an experience we would enjoy, but in return, we had a dirty bath robe in the closet when entering the room, than to realize that photos we either taken on the original first day of installment of the boat, or heavily photoshoped, as in reality it is quite dump. During our stay we didn’t have any towels changed, just to be approached by the abovementioned boat manager during the last brunch before departure, with an outrageous move, at the table (with people sitting next to us and around us) pulling out some dirty towel out of the black plastic bag and claiming it was ours and that we have to pay 10$ for it, as it is inrepearable how dirty it was (there were in fact few stains indeed, on a small towel like 20x30 cm or so). Disgusted with that move, i gave him 10$ but insisted that (now that I paid for it) I will keep the towel then…and after that the panic started. After several minutes he approached to us with an intent to retutn us 10$…obviously absolutely unable to understand how mich he has offended and embarassed my wife and me while pulling out his move in the dining room im front of the entire cruise members. Like I cared for the 10$…if it was even that dirty (and it were not, I still have it as it is originally, brough it with me and will dedicate a twitter and instagram account to my “Ha Long Bay cruise dirty towel” and will take it along myself to all my travel and.

This is truly a 5 star cruise experience. The cabins were spacious and beautiful. The boat is thoughtfully deigned. The staff made the experience phenomenal. They were consistently attentive and ensured that every detail was attended to. Ming, our Cruise Director, was top notch. I cannot say enough good about his service. He went above and beyond to make our stay exceptional. He even had the boat drop us off at a different port and arranged for our ground transportation. Ming is amazing.