Great location. spacious rooms and very central

nothing all good

Very spacious, all rooms where a good size. All beds where freshly made up on arrival. It was well heated cosy and warm throughout the night.

Only thing that was disappointing is that there is only 1 shared bathroom between 10 people.

Amazing location walked straight out of the front door and can see the castle and cathedral on either side of you. Huge space, very well equipped.

We stayed in winter and the house was absolutely freezing. It took until the next morning to be warm enough where people weren't shivering and was far too cold to use the shower the first night. That was the only real downside, also be aware the property shouldn't really be classed as five separate doubles, the last bedroom is accessed via a ladder through one of the other rooms although this would be perfect as a family room.

Location was excellent, it was clean, spacious and the facilities were all good.

Alarm outside room number 2 went off twice 1:30 and 3:45. Couldn’t sleep while it was going, had to move to lounge area until it went off.

Very difficult to gain access, no hot water for showers and no WiFi code.

The location is simply exceptional. It is 25m from the cathedral and 50, m from the castle. It's also good value for money.

Poor customer service. Had to chase to get the door code. They didn't respond to messages, and when eventually reached by phone, they didn't do any security checks so they effectively gave out what I guess is a static door code to strangers. There's only one toilet for 10 people so be ready with a loo rota!

Not clean!! Found what appeared to be a used condom in one of the bedrooms from previous guests which shows rooms have not been cleaned properly and as if that wasn’t enough - no hot water working in the shower. Absolutely disgusting. Tried to complain to management multiple times and had no response.

fantastic location, lots of space in the very historic building

for the number of bedrooms and location it is great value for money

the location was excellent for our needs, the place was clean and inviting. i would definitely stay again.

there was no wifi, after it had been advertised that there was. there was no privacy in one of the rooms as it didn't have curtains or blinds. the boiler had been left on and it was stifling when we arrived, no instructions on how to switch it off.

Location amazing, big rooms

Boiler broken which meant very very cold. Only one bathroom, pillows were too flat and not enough of them

The building we stayed in (not Exchequergate) was an extraordinary 16th century listed timber-framed merchant's house. The location was excellent - between the castle and cathedral. The bedrooms were spacious.

NB: We stayed in Pemberton House, despite having booked Exchequergate. Hence this review relates to Pemberton House. When we checked in, we were told we would not be in Exchequergate, but an alternative property in almost the same location. This was apparently due to Exchequergate having suffered roof damage, but no attempt was made to contact us to let us know this beforehand. The property has 5 double bedrooms, but the small sitting room seated only 7. There is no dining room, and a very small kitchen. So plan to eat out, or take it in turns to sit down if you plan to use the kitchen. The toilet and shower room are both directly off the kitchen, which is just plain weird. Floors are very uneven, which is to be expected in such an old building, but in the room I slept in, I had to move the pillows to the other end of the bed so that my feet would not be higher than my head.

Location was excellent and for £23 per night despite it's shortcomings it was great value for money.

Very care worn and obviously used for stag nights etc.

Wonderfully spacious and modern kitchen. Spacious living room. Fantastic location, beautiful views from the windows. Enormous bedrooms with comfy beds. Plenty of clean towels. Toilet roll and hand wash supplied. Several large TVs (although we only used the one in the living room for and weather).

Only one bathroom between 5 double bedrooms. Only one toilet in the apartment which was in the bathroom. Faulty temperature dial on the mixer shower. Lots of sockets but not necessarily in the right places (eg next to bed). No hand rail at the top of the stair case (more dangerous if young children had been present). Broken blinds in all of the rooms.