Friendly Staff. Food.

Nil

Amazing views, amazing food, international staff

The food was fantastic - traditional, highly seasonal, and delicious. The quality of the baths was also excellent, and the staff were extremely helpful and friendly.

The very attentive and professional Staff, the wonderful food, and the great Onsen bath!

hmmmmmm… nothing!

Our second time at Biwako Hanakaido. This stay also to celebrate our wedding anniversary. The staff remembered that and congratulated us. The dinner and breakfast were very delicious. The room was nice with a big outdoor bathtub. Very relaxing. Not to forget the beautiful Sakura trees in full bloom.

Great views from our private open-air onsen bath. amazing 11-course traditional Japanese dinner

Reservation staff would not respond to me in Japanese, even though I wrote to them in Japanese - they addressed my Japanese husband instead

The building was recently renovated so it was clean and looked new. They had one 200v charging plug for ev cars.

We chose a room titled “with open air bath” waiting for a private onsen in our room. It ended up being a small empty bath tub in a tiny balcony. The staff were quite strict and insisted that it is what it is. There was no cancellation refund and we ended up not using the tiny bath tub and renting the paid private area of the main onsen. The food was not to our taste though to be fair I am sure it was considered a good Japanese meal. All in all not a great experience and we won’t consider it again. But I can see how some would enjoy it.

The food was absolutely incredible. The staff were kind and accommodating. Quality of the hotel resides mostly there and in the quality of the onsen.

For the prices the room was good but not mind blowing. We can feel the rooms are not all new.