Excellent staff, especially the front desk manager, Becky, was extremely helpful and professional. The breakfast buffet and lunch options were great too.

Breakfast and dinner buffet fantastic. Especially if you have been in the mountains for some days for hiking. Then it's amazing with all the good food:-) The service and staff did an amazing job. We had a Wonderfull stay.

The light in the bathroom is not so great. Except for this we don't have anything which could have been done different.

The reception is beautiful but for a Shangri—La, the rooms were not worth the money it costs compared to other hotels in the area.

The rooms were very hot… the air con could not be turned on. The shower was a basic shower and the hotel corridors smelt like cigarette smoke. it is not work the 3,000rmb per room price.

Shangri La was really cold this time of year. We switched hotels from somewhere freezing. Staying in Shangri la in Shangri la is a great option. On check in our room was upgraded to a room with a great view. it was lovely to watch the CNY fireworks from our room. Staff at this hotel are great they would top up our water (we needed lots of hot drinks to stay warm). I would recommend this hotel a lot.

The seating area in the lobby etc was pretty cool as was the restaurant.

Location, cleanliness, hospitality, helpful staff.

Bit cold in the common areas like lobby and restaurant.

Beautiful hotel, great breakfast with variety of options, sauna and gym, HBO, short walk to old town and Flying Tigers cafe.

Nothing; it was great. Just a note that we needed a negative COVID test within 48 hrs of our stay.

Breakfast room staff was very attentive and helpful, and at least 2 associates with really good English skills.

English skill level of receptionists (of a 5 star hotel) at Zero, except for one lady who spoke good English. Without her nothing would have worked. We also received wrong information on club lounge services, and were first wrongly charged for F&B. Only after complaint to the lady who spoke English and after presenting our booking documents indicating our entitlement to club lounge services, the invoice was immediately invalidated.

I wouldn’t recommend the hotel, in general, and definitely not the executive rooms with a balcony. The balconies really can’t be used. There is a big bench outside, but it needs a cushion and is uncomfortable. Their executive happy hour is a debacle: sodas and wines are left in a large bowl without ice. You have to ask for beer and there are no cocktails, as advertised. The breakfast buffet is not what you would expect from other Shangri-la Hotel stays. In general, the restaurant that was open for breakfast and lunch was mediocre. The staff are kind and try to be helpful. Systems in place there are not like other Shangri-la Hotels.