location

We've stayed here before and initially loved it because of the location, and spa with its massage chairs. However, every time we have returned, it has gone downhill. The massage chairs are all broken and the rooms are dusty and overpriced. Things are not as clean anymore and give the impression management is trying to cut costs. Also the front desk Japanese ladies are extremely rude which is such a surprise especially in Japan and just scream at you when you ask any question even though they can barely speak any English in a very touristy area. The ones who do speak English have either left, or work at night and not during the check in hours. If you even ask for a second key they literally lecture you about fines if you lose it. Their horrible customer service and worsening of their facilities have been a turn off and we've been going to near by hotels which are so much better and cleaner.

ขนาดห้องพักค่อนข้างกว้างสำหรับห้องพักปกติในโตเกียว ที่นอนนุ่ม โลเคชั่นดีมากใกล้ๆที่พักมี 7-11 มีร้านอาหารเยอะ อยู่ใกล้ทั้ง keisei, JR, tokyo metro

อยากให้เติมของใช้พวกแปรงสีพันในห้องให้ การเดินไปหยิบที่ล็อบบี้ค่อนข้างเสียเวลา

Staff so nice Especially front desk !! Onsen clean

Location was good for transit, very close to stations.

Very small rooms with lots of outside noise. Stale smell in the room and building. Booked last minute as a transit option through Ueno, so it was much cheaper than usual price. Even at the discounted price it was too expensive, especially as I don’t think we could have slept there.

Located near to Ueno Station so it was easy to get around, with many food choices.

Room walls were too thin, can hear flushing toilets, closing doors and people talking along the corridor.

The property was central and close to the station. The beds were comfortable, there were two pillows provided, it was clean, the spa facilities was good and cleaned everyday.

The room and bath was too small and quite dark, I think the value for that small room is overpriced.

We got the room for a discounted price and it was good value for money. The room size is adequate for the price, the bath is quite small. Close to the stations and restaurants and bars.

There was a continuous rumbling gushing noise from our room, we don’t know where it was coming from, it could be the train.

The location to Ueno station was very coinvent, and well as the rooms overall space was great. The hotel provided free wifi and a service for a pocket wifi if guests needed it as well, which I though was unique. The robes that were provided were excellent and the bed was also very comfortable. The bathroom was spacious too.

I had booked this hotel as a last night in Japan, although they do have an onsite spa, However, I did not know, it was not Tattoo-friendly. I do understand and respect that choice, as tattoos are not fully accepted in Japan, however I did not learn about the hotels policy for the baths in the spa until were were checked in. I discovered this while reading the information provided in the room, and did further research into the hotels website. Which I had unfortunately not looked into, until after reading this policy on the information in our room. A list of local sento or onsen that are Tattoo friendly as an alternative choice would have been a nice option to have, but was not offered. Finding the entrance was a little confusing and the building that were we were staying in was the Annex which was also initially confusing, however the staff was able to direct us with an map.