welcoming service good location comfy room -special approach of room assistant with handwritten messages and small gifts

there was a day when the bathtub did not look like cleaned with some stains left, which looked like blood. after sharing this next day they made sure it was clean.

Friendly staff and good hotel amenities

Location was a bit further from the Bund

The location of this upscale hotel is excellent. Close to metro stations and a short taxi ride from Shanghai Railway Station and with good transport links to the airport - metro, Maglev and taxi are all viable and economic options. The reception and check-in process was smooth and professional and was followed by courteous guidance to the room. The room itself was scrupulously clean and welcoming. I was pleased to see that shampoo, conditioner and shower gel was offered in dispensers, not those silly and wasteful tiny bottles. After a restful night's sleep breakfast awaited. The ground/first floor offered a dazzling array of dishes to suit the everyone from the health concious to those who enjoy a hearty egg and bacon feast. The food was fresh and and regularly refreshed. You eat as much as you like and, the service was attentive and courteous. The breakfast is at a reasonable price, especially when included in the room price for two people - worth having!

Not much to report on the negative side. I suppose the price of the stay was a little higher than I would have liked. The experience was great, but I have stayed in less expensive hotels that offer equally good service. I also think that the bar and restaurant were over priced. If memory serves, a plate of lamb chops, couscous and a glass of wine came to about 400RMB and a cup of latte coffee was about 80RMB. The quality was good, but better and more affordable options aboud in Shanghai. (message to the managment - your restaurant wouldn't be empty in the evening if you offered a wider menu and competed with the local restaurants)

The lobby is nice. Staff is so friendly and helpful.

The facility is so old. Room is old and dusty. TV is blurry.

Very good

The staff

The shower window is not sealed well, water leaks out

Shower walls not cleaned properly, dirty and grimy

Facility dated and poorly maintained. Buffet breakfast not just catering to hotel guests, but open to public at reduced rates, buffet not properly replenished close to 10.30 and removed promptly, creating a chaos for both guests and staff in terms of wastage and lack of amenity.

Location

Carpets, bed and furniture very old

Excellent location, same metro line to both airports, bed, breakfast. Nice old-style fast elevators.

The most annoying thing is the green flashlight all night from the fire detector. Any light there shall not be in visible range.

the hospitality of staff especially Carson Zheng , the staff serving us at the breakfast buffet.

no

Location for business. the team were kind to extend my check out time beyond regular times.

language was an issue and it was a bit hard to communicate. Yet its a general challenge across country and the team were friendly. It was hard to find the concierge at his deck, and i had to sort out things myself and asked for help from other team members who were welcoming guests in the corridors. also, last day of my stay i struggled to use the freeWifi in my room but not sure if its my iphone, hotel Wifi or something else. i didnt call for help given the mentioned language challenge and it will take time to explain my simple issue

Location is great

The rooms are nothing special, they should renovate a little.