We liked the cocos beach club the most. The breakfast was not included, I find it expensive and instead of being a buffet breakfast, they serve your food, instead of you choosing it yourself.

the cost/benefit is not good. it is quite pricey for what you get. The bedrooms are quite old. it needs a renovation.

No need

Wifi is not good. I understand all the place has bad connection

very close to the airport, nice personnel, nice swimming pools.

room wasn’t great, it was ok. had some hair on the floor. not very clean.

the view the sunset and the room was amazing

the hours of the bar woukd be nice till 11 better food dejection at dinner and longer hours at beach club would be nice

Lovely hotel, with good facilities. Staff were super helpful and friendly. Had a very relaxing stay. Drinks included was a nice touch. Beautiful place to watch the sunset.

Maybe a little over priced. Buffet was a little expensive for what it was.

Looked after gardens, cleaned regularly, insistence on wearing masks, location, facilities, and drinks included in the package. Helpful staff

The buffet food was average but mostly cold so had to ask for it to be microwaved each time. Gave up after two nights. The special dinner was disappointing and expensive for what it was. We were the only people who took up the offer as we found out by being the only ones in the restaurant all night. The shuttle van from the beach club finished at 18:00 which was too early as being in our seventies was essential to return to the main hotel.

Staff all put in great effort and care about their jobs.

Rooms are run down and out of date

The beach is amazing.

The coco bar is nice , I thing will be much better if they operate this restaurant bar 7 am till 11 pm at least

the grounds were well maintained beautiful viewing area and beach was not crowded.

The front desk staff was not welcoming or friendly. They weren’t very forthcoming with details about property. There was no WiFi in rooms only in lobby, this a major inconvenience and when booking this location it is misleading to list WiFi as a perk and not indicate specifically no WiFi in rooms. T.V cable wasn’t working in rooms. Restaurant should have signs instructing guests on how to access plates during buffet. No staff greets you upon entering restaurant guests are left to figure out how seating works. servers at buffet were dismissive insulting, and rude to guests making an honest effort to communicate in Spanish. all around customer service needs improvement and training of staff on basic hospitality industry standards of hotels especially those marketing to international paying customers.

nothing !!!

no clean not friendly staff

The staff was attentive and friendly. The room was comfortable and the view from the room was great. The Beach club was great and the pool at the Resort was great also

There was no hot water in the mornings. We woke up 2 days in a row and the water temp in the shower was luke warm at best. All the stairs to get to the rooms was unexpected. There were a lot of Ants and ant hills in the Area's where you wanted to sit, ie. The chairs to watch the sunset at the resort and around the grass area at the Coco Beach club.

Location

Food was really bad, cleanliness was really poor (specially during COVID times), staff struggles to correctly put on a mask, beach club well located but with bad service (even had to set up the chairs myself). Very noisy.

Beautiful hotel with friendly staff. Drinks were included, making it difficult to want to leave their beach paradise!