Personnel très accueillant, chambre confortable Petite déjeuner buffet tres varie et bon. Hôtel très bien situé à proximité des lieux culturels ( musée maritime, doual’Art)

Onomo Hotel is located in one of the nicest locations in Douala called Bonanjo. The area of the hotel is safe and easily accessible. There is a gym and a swimmingpool. The room is lovely with a great design. The breakfast is good and the staff is professional and welcoming.

Nothing bad to say this is an excellent hotel to stay in Douala, I surely encourage you to book it for your next trip.

Cleanliness, quick check in, location

breakfast was great and lot of choices to make.

None

Breakfast was very good with lot of choices as it was a buffet

There is always a room for improvement

WIFI

Rooms are very well laid out. My room this time (506) had a loose soap dispenser that came off the wall but I stuck it back up. Will probably come off again. I forgot to tell the staff in my hurry to catch the shuttle. The airport shuttle is wonderful, and the buffet is always good. This is my second stay. I needed a hotel in Casablanca for a one-night layover and booked the Onomo there also. It has matched the standard of Onomo Douala. Thank you management for bringing a consistent vision to your hotel chain. All staff are always friendly and helpful.

The room we were given was a bed sit (sleeping zone with a wash hand basin wash fitted against doors into shower & toilet forcing guests to live with odor from toilet… all of this separates by a waist high multipurpose divider/storage unit/wardrobe/safe area etc … with a TV screen so small, we all decided not to use it. When we complained to the staff at reception about our dissatisfaction with the lack of comfort/ inconveniencing layout of our room, we were told all room at the hotel have the same design. Having been guests at several hotels for less than what we paid, we conclude that this is NOT what we expected in Douala at +160.000 cfa described as a standard bedroom for 2 guests.

The staff are intentional and the meals are well curated

Time it took for the cleaners to come clean

There were cocroaches in the window curtain of my room (213). I had to change room and in the new room (217), there was no fridge. Unfortunately, this is my second experience in an Onomo Hotel after 2018 experience in Libreville. (cocroaches, uncomfortable bed, very bad food) Their cleaning system has to be reviewed....

Very understanding staff