Location, layout, animation staff , value

Outdated , needs TLC

Ocean View and pool view excellent great location!

Pool and open bars

Ich habe das Hotel aus externen Gründen nach wenigen Tagen gewechselt.

S. o.

The view and activities!

The room have a problem with the bathroom and the first day don’t have any towels in the room.

Only the beach .

They give you the uncleaned room, full of hair from the previous guests, the counter top all dirty, the a la carte restaurants, especially the Mexican, the terrible food that you couldn't even swallow because it tasted so bad, in the Japanese restaurant with cockroaches crawling under the table, the French and Italian restaurants do not have air conditioning nor does the buffet, horrible heat inside them; A single buffet, there are not enough places to eat inside it, they take a long time to replace the food that has run out, some of the food tasted old and was slimy, they tell you that they will bring you the drinks and they never bring them to you You have to ask 5 times and they still ignore you, the sockets in the room and the telephone do not work, the room access cards are constantly blocked and you have to go to the reception every day to have it activated , the refrigerator in the room was broken, the towel service did not give us new towels if we did not ask for them, only one of the two pools has a swim-up bar. It is a very basic resort for what you pay and the customer service is terrible.

the beach was very nice the room was good and the pools were great

room ladys cleaning and knocking way too early

we was there for three night without air conditioning, not even a fan a primum room that we have, other things food it not the best, very cheap food, other than that we enjoy it everything else.

we have nice view and space in our room, we did love that.

The Pool and Beach are excellent

The food was not very good.

Great beach access and great location

Air condition did not work, had two separate leaks coming from the bathroom ceiling, the toilet would not flush, could not sleep because we had to keep the room door open as well as the patio door just to get some kind of air circulating because it was 90+ degrees… house keeping was great( Rosa is such a nice lady) we had room 3225 and we asked to switch and the front desk told me they couldn’t help and I had to speak to guest service. Once there she sent me back to the front and they told me they had no other rooms available. This was my Second stay being that I was there in December which was a total opposite experience as to the reason why I came back for my birthday. I tried to find another neighboring resort but everyone else was way out of my price range because I had paid for this room already (almost $800.00 usd) and with this horrible experience they refused to refund me my money!! Unfortunately I would never stay at this resort again and I’m sorry but due to my experience I would find it extremely hard to recommend it to someone.

the landscaping, the grounds and the staff!!! rooms were old, pool closed to early. food stopped at 10. entertainment was blah. the staff is what made me not complain because the facility itself was maybe for retires not empty nesters. I would not return but I will still hold faith in barcelo properties 🥰🥰

the operating hours of food and amenities

Staff

A/C on rooms are horrible , very hot rooms

Great location and the beach is amazing. Great service.

Mostly the location. It is a quiet resort during the week on weekends it gets overcrowded.

The food in the buffet is good but needs more variety. Some of the staff are in groups talking instead of taking care of the guests personally I don't mind that, but I am sure someone will complain.

Overlooking the ocean

it got very crowded. It can’t handle a lot of people as it gets very messy. hotel needs to spend on two to three buffet restaurants.

The location of the resort in proximity to the beach.

Rudeness of the staff if you did not speak Spanish.

Okay

lack of Ala Carte availability

Nothing

everything

nothing

rooms dirty tv did not work pho did by work ask for towels a9am did not get towels into 5 pm room smell like humid

Beach so beautifull Room so so Pool was nice

The room and the people clean up room

Shortage of pool towels. Hard to book the restaurants, only got one. A dangerous exit at one of the elevators, instead of flush with the floor, it had a ramp with a drop off at the sides. I stepped out and to the side to let others on and had a nasty fall. At 73, I'm thankful I didn't break anything There should be railings.

Was clean, well maintained

one elevator was out of service all the 4 days we spent there in the hotel

Staff were helpful and friendly. Food choices were generally good though sometimes a little cold. Pool 1 was great. Setting was wonderful.

Furniture needs some attention or upgrading. Noise from the pool while in the room was disturbing. Queueing for pizza in Don Simon took a long time.

Nothing.

Arrived evening. Sheets had blood stains all over. Mini bar empty. Called front desk they said we have to wait to morning for them to change sheets. Discusting. We moved to different hotel.

it was private away from other hotels

needs to be updated , better heating system plumbing need major up keep

This property is just another resort by the beach.

I know my stay was on the last weekend of the year but this hotel knew how many guests they had (it was fully booked) and they were not ready for it, short on staff, short on beach towels, lack of attention for requests from the guests, just to name a few. The food was not impressive.

beachfront and big swimming pool

we did not had towels for body 3 DAYS , for swimming pool they provide us only once in 4 DAYS. they dont have towels. the toilet was stuck No one came to fix Even of we called front Office and we have been At the reception 7 times.. So we used another toilet. queue for anything … for coffee specialul, Machine didnt work most of the time, one hour for reservation for restaurant a la carte , and for buffet same ….long queue. very bad managment of hotel . never seen the worst. and No towel provided during entire journey At the hotel . Fed Up Even calin them , they just switch the Phone off .. i contacted customer service from booking … and made them aware about their services. very very very bad . i Felt Like an invisible person . staff rude , No one cares, looks Like everyone is unhappy to be There