Smalll room no AC had to pay for robes

Paying for a robe

All aspects of my stay were great, and the front desk even offered a cup of tea on arrival and departure, and I was pleasantly surprised with 'Crunchie Friday' whereby they gave me a free chocolate bar to take on my travels - simple things that made a good stay great!

Nothing really, happy with all aspects of my stay

nice swim, but the windows at the pool need urgent cleaning. lots of towels in the bathroom, bath mat/safety mat included.

poor overall lighting in the bedroom, the toilet was insecurely attached to the floor. insufficient lighting to do make up/shave. the bar staff were not sufficiently trained in till usage - one young woman seemed to be running the bar, correcting mis-managed food orders, and doing the waiting. she was vg. the tables weren't cleared and skimpily wiped. Food and drink very overpriced. we were in room 204 - the bathroom door urgently needs oiling/fixing, very disturbing when either of us went to the bathroom in the night.

Breakfast and the Swimming Pool

Rooms alittle noisey,additional sound proofing would be good to the hallway. Parking signage confusing. No where to walk after dinner ,even though all the land. Perhaps a little route made avialable would be nice.

Loved it clean and friendly

Nothing

Facilities and venue were great. Staff very pleasant and helpful.

Bed was awful, mattress was noisy and sounded like you were sleeping on an old style sprung bed. Creaked everyone you moved and disturbed the other. Pillows were very flat.

Hotel was in a fantastic location, outside of the hotel was beautiful with the terrace by the bar overlooking the golf course, sat and had lunch which was lovely. Pool area was nice and quiet, pool and hot tub was a lovely temperature.

Rooms are extremely dated and have a musty smell to them, the first room was that dirty that we had to request to be moved, they moved us with no problems so can’t fault the reception staff, second room wasn’t much better although didn’t smell like the first room, carpets were extremely stained and dirty not what you’d expect from a Hilton hotel felt very uncomfortable in the room.

All very good

Its a struggle to find anything to complain

Beautiful location overlooking a lovely golf course

It’s tired - from simple things like the failing balcony door bolts to the hard pressed staff unable to offer breakfast after 1000, when breakfast is advertised as available to 1000. The hotel is set up to cater for Golf Society events - that’s fine when they are on the course - However, the smell of sweat at around 1800 was overwhelming.

Excellent quiet location, perfect for our needs. Good size room with comfortable bed.

Beautiful surroundings, comfortable bed, friendly staff. I couldn't find porridge in breakfast, but when asked one of the staff members, they made it for me in the kitchen.

Very noisy outside the room during the night, no pancakes in breakfast. It was beautiful weather and it would have been lovely if there were gardens to walk around. Overall quite expensive for 1 night stay...

Bed was comfortable. Breakfast was good.

Very disappointed with restaurant. Thought a hotel with the Hilton branding would be able to provide something better than pub grub. Stayed at a Hand Picked hotel two years ago for £50 less for one night in twin room inc great breakfast and experienced fine dining at dinner in amazing surroundings. This Hilton wasn't much better than a Premier Inn and at almost double the price.

The customer service was amazing, extremely hospitable staff and efficient. The hotel is in a serene location which is ideal for relaxing.

Bar was vibrant and food good

nothing, very nice location and great staff

bed

breakfast

Sorge in mezzo a un bellissimo golf e parco. Bella struttura, sebbene un po’ datata. Staff gentile e molto disponibile.

Camere pulite ma davvero vecchie. Manca il frigo bar e il lavandino ha due rubinetti: uno dell’acqua calda e uno separato dell’acqua fredda, rendendo impossibile il mix dell’acqua. Mai visto una cosa simile. Manca l’aria condizionata ma eravamo stati avvisati di questo.

Lovely staff beautiful surroundings lovely hotel

The bathroom was quite outdated

Great room. All staff were incredibly helpful and friendly. Will return very soon

Nothing we didn’t like

Spacious room with lovely views. Very peaceful. Reception staff were lovely. Parking was really easy.

Duvet very thin - I was cold and couldn't find a blanket or extra cover. Some biscuits with the tea and coffee making facilities would have been appreciated.

Breakfasts were excellent with both level of choice and quality. Accommodation/rooms are still well presented and spacious including the bathrooms.

Restaurant menu is essentially pub food quality not much better. Same menu in the bar as restaurant, no distinction. Wine list overpriced to go with effectively pub food which is disappointing. We have been coming to the Puckrup Hall Hotel for over 25 years and to find that the restaurant is now serving up a bar menu consisting of 'make your own pizzas', various burgers and curries along with expensive steaks in the restaurant suggests a dumbing down for guests who have come for a spot of luxury or at least something a little bit different or special to what they find in their local pub at home. I think it is also very disapooinitng and frustrating to find that guests now have to pay £5 (per visit) to use the swimming pool and Spa facilities. Why? These facilities have always been part of the experience. It is even less appealing to find that the small pool has 25 people (albeit at a popular time) in it which made it very crowded and everyone was just standing around unable to move let alone swim 5 metres!!

Very Comfortable and clean and welcoming

Breakfast was excellent - amazing spread, so much choice and really good quality fayre Room was good - clean and comfortable. Location is lovely, but didn't like being told we weren't allowed to go anywhere unless golfing

Restaurant/bar menu was very limited. What we chose was very nice, just would have been nice to have a bit more choice Drinks quite expensive

The grounds , swimming pool and spa (both heated).

The quality of food and thought more would be in the room I.e dressing gowns , slippers and access to Netflix

The surrounding was very pretty and the breakfast was elaborate.

The club booking for the pool was additional and was not based on time, we booked in the evening for a day but couldn't use it next day.

Breakfast excellent, staff very helpful

Happy with the stay.

Location and exterior and downstairs is nice, picturesque golf course.

Outdated interior and furniture in rooms No mixer taps Lack of hot Water in room for 2 days of the stay No bottled water available in room for a 4star hotel was not good

The property was beautiful, down stairs in the bar and reception was also beautiful, rooms need a revamp, bathroom was dirty,

Rooms needed a re vamp bathroom dirty

The breakfast was fab great selection choice ... No complaints...

The bedroom furniture was really dated... Side lamps didn't work.. Mattress was noisy uncomfortable springs. You can hear people above you using toilet... Expecting a better standard for the brand... £165 for 2 people for 1 night room was not worth that. Plus you have to pay extra to use the swimming pool.

The area was so pretty and the staff was lovely! The breakfast was also outstanding

The room was very out dated for the amount of money we put down for one night.

Dinner in the bar was quite late for us due to using the spar facilities so we were probably some of the last customers for cooked food but, it was absolutely excellent, fresh, quick and tasty. The staff were excellent, nothing was too much.

The steam room was out of order and you needed a £1 coin for the lockers, we also had to pay and extra £5 each for robes from reception. The view from our room wasn't great but it was a budget room so can't complain, its yo be expected I guess.

Beautiful rooms, excellent service and tasty breakfast!