delicious breakfast and very friendly staff in the restaurant

No heating nor hot water on the day of arrival in our room due to a general boiler break down from when we arrived 4pm to 9pm. We had to have cold shower after we went swimming on site with our 2 kids- 9 & 3 years old. Even at their leisure facility the showers were cold. No compensation of any kind, customer gesture, drinks at restaurant nor meals offered by the hotel on the day nor by the hotel manager Elizabeth at check out. We just received verbal apologies for a stay that we paid over £500 for 3 nights. Plus we had 2 evenings with our meals taken on site at their restaurant. We also learnt from local residents who are members of the hotel leisure facility that the hotel had already issues with hot water. In our family room, the shower door had a big gap at the bottom so when showering water was leaking out of the shower cubicle into the whole bathroom. As this couldn't be fixed, the hotel kindly offered us to move us to another family room. This other room had a shower cubicle not as clean as it should be. When showering, some black dirt were coming off from the bottom of the shower panel and shower door. This was absolutely disgusting! We managed to clear off all that dirt just by washing it off using the shower head and water. Obviously, the standards of cleaning are very poor/basic. In both rooms, the general state of the bathroom could do with some refurbishments and deep cleanliness. Quite basic and old fashion style for a 4stars hotel. In both rooms, the double bed mattresses could also do with new ones as they were quite used, too soft. Overall, this hotel is just not meeting -no longer?- the standards of what it is expected of a 4 stars hotel in this country especially when it comes down to customer services. We are not recommending this place at this rate and

Large room. Comfortable bed. Nice dinner. Staff friendly. Nice complimentary pack of Welsh cakes.

Room cold. Limited and intermittent hot warm. Low ceiling (room was basically a converted loft). Breakfast average (toast resembled melta toast ie was rock hard / sausage lacked flavour). Over priced room.

The hotel is quiet and beautiful. The location is wonderful and the facilities are excellent and well maintained. The rooms are comfortable and a good size. The food in the restaurant was second to none.

The bar prices were a little steep and there were children's swimming lessons going on which made me feel a little awkward

The bedroom was lovely and also the view was gorgeous. we had breakfast and the lady was very lovely and we was very happy and very satisfied with her service skills/helpfulness.

Upon arrival on the hotel I was greeted with some Women who didn’t have the best of attitudes. I called the property myself prior to arrival to check the situation on the swimming pool, got told didn’t have to book would be all ok. this wasn’t the case as the receptionist was very blunt. The swimming pool was all greenish in colour, very dirty and disappointing. I didn’t use it again after that as I felt like I was going to get ill, was also bits floating aroun. The picture was lovely and blue. false advertisement on the property, looks nothing like the picture very old fashioned, dirty and grubby. the bedroom was absolutely gorgeous but had a dripping toilet so all you could hear was “ drip, drip, drip, drip “

excellent service, polite and efficient bar and waiting staff

Nice polite and and the food was great 👍

Breakfast was good quality and tasty, particularly enjoyed the quality of the sausages. The surroundings of the property were pretty and idyllic.

Checkout time is a little early and would benefit from being an hour later.

everything, such a lovely place and staff were really nice.

nothing at all.

The food was excellent, both at dinner and breakfast also the room was clean and comfortable. All the staff were extremely friendly and nothing was too much trouble. Overall a wonderful place to stay

Really comfortable, great leisure facilities, food was great, ample parking.

Little bit of a wait for breakfast, the room was quite warm and while a fan was provided, it was very loud. These were very minor things however.

The restaurant area was nicely presented and the food selection for breakfast was good. The staff were friendly and accommodating

Slightly dated decoration in the rooms with some maintenance issues. The pool area could do with a revamp

Staff were lovely, 2nd time going there and be hopefully be back in November

Nothing

the rooms provided were clean and tidy the staff was amazing in receiving and cooperative

one of the rooms was looking on adjacent farm and when window kept open a smell get in room

Very quiet, nature, park for kids near the hotel

Family room not completely compartmented, little privacy from kids which the photos did not evidence. Over priced for what we’ve got given £549 for 2 nights. Staff too restrictive (more the hotel & spa), the bar staff particularly one lady very lovely.