I had to cancel the booking at kandy spicy villa on arrival, and my experience was extremely disappointing. I called them before I arrived and informed them that I would travel with a small baby and i really cared about cleanliness.From the moment of arrival, it was evident that the hotel was ill-prepared to receive guests. The neglected pool had not been cleaned in ages, leaving the water murky and uninviting. The rooms had a foul odor, indicating a lack of cleanliness and proper ventilation. The bathrooms were visibly unclean and poorly maintained. The bed linen was stained and showed signs of previous use, suggesting a lack of attention to hygiene. Additionally, the overall cleanliness of the hotel, including the garden area, was subpar and neglected. I hope the hotel management addresses these issues promptly to improve the maintenance and cleanliness standards for future guests.

Everything

hospitality and ambiance

beadsheets have too much lint in it and needs to be clean properly

First of all. We had our clothes washed at our accommodation and dry clothes were not ready until just before we left. We left yesterday morning and found out today that one of my wife's dresses was missing. The room rating is also not good, the rooms are moldy, dirty and smelly. There is no jacuzzi, it's just a pool.

A wonderful place to stay overnight. The staff is very friendly and helped with everything.

Better than what we expected

Everything in the room was nicely color-matched. It was sth that I did not expect but loved it. The place was clean and the staff was helpful to get to know the surroundings.

hmm nothing specifically