the resort had amazing pools. I loved the infinity pools overlooking the beach/ocean. rooms were a good size and very clean. great shower. the food was good but I wouldn’t say great! certainly not awful and not a deal breaker by any means because the property location is amazing.

I wish the resort had an ice cream bar. the food was just good not anything amazing. the menus at the restaurants could be a bit hard. but that’s my language barrier being in a county where I don’t speak the language.

Beautiful warm ocean, beach and gorgeous Bahia.

The staff and the food. I got sick with diarrhea for 2 days from the sushi restaurant. The only edible food was breakfast. Two men at the front desk were awful. Ignored me when I asked to speak to someone about the food poisoning. When we arrived some greasy guy tried to bombard us with promotions and led into what was a timeshare scheme. No way. They served crappy wine by the glass and if you wanted a bottle it was ROBBERY. A bottle of Whitehaven that I can get at TraderJoes for $22 US was $115 US!!! Are you kidding me. There weren’t enough pool chairs and people were running around trying to steal chairs.

location excellent staff.

the food looked delicious, just not my flavor profile preferences. Cold breakfast eggs Benedict on three separate occasions. one time they were hot and delicious.

Great location. The kids club was amazing, the staff there were incredibly caring and worked really hard. The waiting staff at the restaurants also did a wonderful job.

1. On arrival one of the rooms was crawling with bugs on a counter service. It was resolved quickly but not a good start! 2. The rooms had seen better days - extractor fan not working in bathroom so everything was soaked after taking a shower, loose tiles on the floor, rusty taps, the bathroom door had a big dent in it. The TV was very old. 3. Housekeeping was patchy. Rooms were well cleaned when they remembered. I had to request that they clean the rooms twice during our stay when they still hadn’t done it by 3pm. Turndown service happened about half of the time. 4. They don’t have enough sun lingers for their guests. People are up reserving chairs from about 6am. On our first day there were no chairs by 10am, and the poolside staff, whilst sympathetic, were not terribly helpful. in fact, by 3pm we were still chairless, I watched as a massive family who had just arrived were instantly accommodated with chairs whilst we still sat waiting…probably something to do with the greasy palmed handshake I witnessed. 5. The food was diabolical.Made school dinners look gourmet.There is so much good food in Mexico and excellent, fresh ingredients, none of which we sampled in this hotel. The fruit variety offered was tiny in comparison with what we saw in the markets, and pretty tasteless too. The prepared dishes looked sloppy and completely unappetising. Yet in the cafe across the road (where we escaped one evening) we had a delightful meal.

Good location and friendly staff.

Many staff need more training. Service was inconsistent. I wouldn’t use the spa again. The property was very clean, but in need of repair. Some things seemed very new (like the curtains and bed spreads). Other things were falling apart. The mattress was a bit caved in and in need of replacement. The food was hit and miss. The sushi rolls are a miss (too much mushy rice), but the poblano soup was incredible. Anything made with Mahi Mahi was a safe bet. But anything made with beef was a bit dodgy. The taco bar at the Mexican restaurant was fantastic. The desserts at the Italian restaurant were delicious. They made an amazing Turkey dinner for all of us for Christmas and it was excellent. They should consider doing it more often as it was a highlight for us.

I enjoy that this hotel had many activities to do through out the day like volleyball and movie night.

Everything was good

Restaurant options. Location of the beach

Facilities need a little bit more of maintenance

Excellent location, great staff, friendly, courteous and hard working. Good room and houskeeping

Lack of sunbeds and sun umbrellas. All good ones reserved by 6.30 am and not occupied till 10.30am. Speciality restaurants only open ever two or three days.l