It was clean and staff friendly, staff overlooking breakfast was very friendly and food was good. Older African-American staff was extremely helpful and nice. She was always refilling the serving stations and always had a smile and greeted everyone. She was also being helpful to another staff by giving her advice on how to handle certain situations.

The room was very hot when we arrived as well as the next day even with the AC left in all day and blinds drawn closed. Room was smaller than we pictured. No room in the living area once sofa bed was out.

comfortable and nice friendly staff

far away from everywhere there was a mouse in the lobby

Staff

Nothing

The breakfast was lovely with plenty to choose from.london bridge tube station is a 10 minute walk away.Cab ride was £20 from Covent garden. Great location to the Shard,HMS Belfast,Tower bridge and Tower of London.

Close location to the Tower. Short distance by walk to the tube. The small kitchen in the room was decisive for choosing this hotel. Very good room service and using the laundry was also a plus.

The bed was extremely small for two; the breakfast room was usually at 8:30 very packed.

Great choice of breakfast, relaxed environment, comfy beds.

Good location, facilities and services, friendly staff!

Rooms were good. Staff pleasant.

Breakfast was poor, food often cold and it felt like a canteen.

Lovely clean staff so friendly

What a gem of a hotel. I specifically needed this area and I couldn't have been more happy with my choice. An easy walk along quiet streets to get to the Underground and close to great places to visit and eat. The staff were very helpful and informative. The room with its kitchenette was well appointed and really clean - a super spacious space and ideal for families. It was also very quiet. The breakfast was excellent, lots of choice with great pastries and very drinkable coffee.

Nothing

Staff were so welcoming and very accommodating. Nothing was an issue and they went above and beyond to help The breakfast buffet was outstanding. Amazing choice and variety and constantly replenished. The hotel smelt amazing too

The lift was broke on the 2nd day but the staff offered to let us use the staff lift

Because of the good quality gym equipment for weight training, value from very good to excellent.

Underground station could be closer. luckily bus leaves at the very front of the hotel.

staff were extremely friendly and helpful, very comfortable beds and excellent breakfast

Breakfast was lovely, location was convenient.

There was glass in bed and not received compensation discount yet.

We stayed in a 1 bedroom apartment which was very modern and contained everything you could need for our 2 night trip and the complimentary breakfast was lovely 😊