Prachtige kamer Locatie aan het strand Heerlijke rooftop pool (weinig schaduw) Heerlijke douche

Airco viel regelmatig in storing Bij deze kamer was het terras voor de kamer heel warm (geen ventilator)

Access to beach, well decorated, very friendly staff

Extremely overpriced bar and restaurant, I got food poisoning as well from the burger. Also the hotel is located in a narrow and dark road, with no curb side, which made our night walks to restaurants/convenience store a bit scary because you walk along the car lane with no light

Beautiful and rustic wooden hotel with excellent personnel! Felt treated like a princess, everyday… The food was very good and one of the best around.

The rooms are nice and clean, location is great

Upon check-in, they require a $2000 MXN deposit incase you break anything in the room. Fine, we didn't think anything of it, although we've never heard or experienced this before in other hotels. Upon check-out (which is now 3,5 weeks ago), they unjustly charged the deposit instead of liberating it, eventhough I signed to get the deposit removed. When we got back home, Orchid house themselves contacted me saying they made a mistake and they will resolve it. I provided my bank account details as requested. Now, 3,5 weeks ago I still don't have the deposit back. Every other couple of days I have to send them a message myself asking for an update. All they do is say they are looking into it and have requested "proof" they have sent the money to me (which now almost 1 month ago and I still don't have it back). To be honest, making a mistake is human, but the way their administration handles it is extremely unprofessional. The last thing I'd like to express my dissatisfaction for is also related to administration. On checkout, the restaurant had given themselves a $700 MXN tip on our restaurant bill (which is about the same amount of the bill itself as we only ordered once). This was on top of a tip I had already given them. We found out during checkout. Luckily, after I insisted, they removed the tip during checkout, but really this is not what you'd expect in a boutique hotel like this. I'm all for giving tips but this is just unprofessional. They also charged food to our room that we didn't order. The signature didn't even look like ours... Luckily they removed that too, but what a mess...

The location, access to the beach. Friendly staff

N/a

The rooms are lovely and it’s right on the beach

We weren’t told construction was happening during our stay - loud banging, drilling & power sanding could be heard all the way down to the beach (3/9 day I stayed there whilst trying to relax over breakfast. Sewage issues were also a problem with smells coming into the room.

The location was amazing if you are after a beachside property and the food and cocktails in the restaurant was amazing - best margarita I had all holiday. Staff very helpful and friendly

Unfortunately Tulum has a very bad seaweed problem (we were there in Feb) which no hotel seemed to do much about to keep on top of including this one. It says it's adults only but the hotel allowed day passes some of which were families. No laundry service. Not sure it was very good value for money.

Stuff is very friendly. The area is good, a lot of restaurants and mini-supermarket within walking distance.

I don't even know where to start. Water in shower is salty, really, like where is no way to brush the teeth with this water. Electricity breaks like twice, thrice a day. Whole area is working on generators. The breakfast that included it's just yogurt with granola, juice or coffee and some fruits. This is not worth the additional charge for "room with breakfast". Anyway we ate outside, because the adding omelet in the breakfast is really overpriced. You can eat in the city for 400 pesos for a couple in really good places. Wi-fi is not working properly. This is might be a small issue if there were mobile service in the area, but the service almost doesn't work, thats why the WiFi is so critical. And in the checkout process I've got a bill of tips. I really think that tipping the staff is necessary, but if the service was satisfying. And not get the bill of the tips. This was unexpected and unacceptable. For the summary, there is definitely more comfortable and cheaper places to stay is Tulum. We just didn't checked properly, that's why this review is not so much.