The room was incredibly cozy: well decorated, comfortable bed and pillows, and heated to the right point. The showers after a day of walking were a blessing (And the soaps smelled like almond oil)! But I think my favorite part was the breakfast: it was copious and delicious and had the best media lunas. And the staff was absolutely helpful and kind and gave super useful suggestions to us! That was the best stay I had in my trips in years!

There was nothing I didn't like.

Free parking, friendly staff, clean, comfortable rooms, great lake views, amazing breakfast and cool lounge area. Also game and play room for kids with board games and computers. We liked it so much we booked it two times.

No casual dinner option.

Good breakfast, Nice view, good parking, fast Wifi,

The breakfast was very good. The wait staff super friendly. The rooms are clean. The fact that we paid at the hotel using a credit card with very good exchange rate saved us a few hundred USD was very nice surprise.

The triple rooms and double rooms are on separate sides of the hotel. We have odd number of people in the family so had to get two rooms. We had no way to know the rooms won't be in close proximity, otherwise we would have paid more to book two larger rooms side by side. Also the sound proofing is terrible, we can hear the next door speak at night. I'm sure they are writing a poor review right now about my snoring which they probably heard all night long. Also one of the days, the hotel was doing some construction and turned off our water. It would have been helpful to have a notice or sign posted to warn us. I did not need to find that out after sitting on the toilet and find I can't flush or wash my hands. Luckily (in this case) our other room was on the other side of hotel where water was not turned off so I can get some washing done.

The location, although remote was peaceful and attractive and grounds spacious. The hotel itself is lovely, especially the common areas.

The staff need to learn more English. The menu could be more diverse and although salmon was on the menu there was only one piece left the first day and none the next. It was a bit strange to have to pay for access to the jacuzzi.

very friendly staff great breakfast and very good food in restaurant

bedroom would benefit from having a mirror.

VERY friendly and helpful staff. Lovely facility. Attractive and clean.

Nothing.

view of the lake

old, bad smell , the worse breakfast we had in Argentina , should be 3 stars not 4

Beautiful location. Excellent staff!!! so helpful! Amazing breakfast!!!!

No air conditioning. Got a little warm at night. Staff provided a fan which helped

The staff were very friendly and helpful. The hotel is in a nice location within walking distance to bars and restaurants but in a quiet part over looking the lake. It has a nice restaurant and the breakfast is good. Very comfortable beds and pillows.

Nothing

I researched many hotels in El Calafate' and read the good reviews about this property. Everything was better than the reviews said they were. I love when hotels are very aware of reviews and work to solicit reviews from their guests. Those are properties that know they do a great job for their patrons. - Multi-lingual staff here, which is a very big deal in Argentina. - Breakfasts were excellent - Hotel was clean, quiet and the rooms were nice - Great location If I come back to El Calafate, we will stay here again for sure.

Location was good Most, not all, front desk staff were very helpful Breakfast was good

There was mold and mildew in our bathroom area in several places around the bathtub and sink. We could not make coffee or tea in our room. There was no microwave or ice bucket Also, we booked a superior lake view room. We stayed on the front side of the building, but could not see the lake.

Very spacious room. The bed and the sheets were very comfortable. The window bench was wonderful and being able to open it at night was nice. Also the breakfast spread was one of the most impressive spreads I’ve ever seen.

It was on the edge of downtown.

Very helpful and friendly staff, amazing breakfast, and cozy interior. Would stay again. Note: reception can change your euros/dollars, very handy!

Walls were thin in rooms, could hear conversations in the corridor / other rooms

Lovely staff, nice breakfast and spacious rooms. Good bathroom amenities also!

A bit farther away from the city center and more expensive than other 4star hotels. The floor heating wasn’t quite enough for us due to the thick carpet.

The hotel everything is very good. The hotel restaurant’s food is delicious. Especially the breakfast is excellent! We are happy to stay there.

Room needs American style electric plugs. There are no English channels on the TV.

Free and convenient parking

totally overpriced relative to quality of rooms, breakfast, service. Inappropriate exchange rates used for the bill.