The lobby and downstairs was decorated nicely , some staff really friendly

The bedroom was tired and needs decorating there was mold on the shower curtain and paper pealing off

Great location for shopping restaurants and the theatre 💯👍

The location, size of rooms, some staff were friendly

Poor accessibility to rooms for disabled visitors, cleanliness not great, breakfast lacks variety, lift was very bad

Ya spot on staff 👌 need ta sort lift out

The staff. They couldn't do enough for you. Nothing was too much for them. Even when pushed they kept their smiles in place.

The lift kept breaking down. But even when people complained the staff were very professional.

Amazing views from our room comfortable beds fluffy pillows big room lovely staff. Didnt eat here so can't comment

The lift kept breaking down thats all

I did stay last year. I was very disappointed with the condition of everything in the hotel dirty room breakfast area staff and management But I give it another try Was told its under new management Have to say 💯 % better

Location, excellent, comfortable hotel, well appointed & well staffed, bar & breakfast/ dinning facilities- good. Discounted parking round the corner in multistory car park

Everything was fine, only possible issue room spread out, two hotels extended into one,but not a problem personally

The location was fantastic. Theatre only 100 yds away, near to shops etc. Would use this hotel again for overnight stay. Breakfast was plentiful,enjoyed.R

Room looking a bit tired and dated,softer lighting by the bed.

Breakfast was very good

Bathroom was quite small

Very nice hotel for a good price.Very clean, would stay there again.

No room cleaning on Wednesdays. Room didn't need it but needed more sachets of milk; front desk were very helpful here.

Staff were welcoming and friendly. Very helpful. Room was clean and tidy and bed was comfortable.

We had travelled 5 hours and I don't think there was anything we didn't like. It was a perfect location with a standard room with a comfortable bed which is what a hotel is there for, a room that meets your needs and is comfortable.

location

smell in room, and all the surfaces were sticky and dirty bed very uncomfortable

Location is perfect as close to town and beach

The breakfast is if poor quality, rooms need refurbishment they are very tired looking, cleanliness of the bathroom was also poor alot of black mould on tiles and around shower seals, shower itself also needs updating it was extremely small and the pressure was poor the shower needs updating. More care needs to be taken with the cleaning the bedrooms as there were alot of bits on the floor

The hotel was central to everything.

The room was very dated, and the windows did not lock also the door did not have a dead lock. The pillows were very hard and so was the mattress. The room was very warm and the radiator could not be turned down so had to try to sleep with the windows open. To be honest the whole hotel needs a complete refurbishment

Perfect location .

great location and reception staff were lovely

We advised before arrival that one guest was vegan and was dairy intolerant. The chef and waitress didn't understand this and was offered fish based in butter and dairy ice cream as the vegan/dairy intolerance option. even after telling them they were adamant fish and butter was vegan. we ended up asking for our money back to have our stay as self catering instead

The staff were friendly, flexible and welcoming to us and our young labrador, even accommodating us in a quiet corner of the restaurant. The food was varied and excellent, both at breakfast and in the evening (complements to the chef!) Our room was comfortable, impeccably clean and tidy. Location perfect for exploring the area (we did Sidmouth, Babbacombe, Torquay and Goodrington Sands. We will be returning!

Close to centre of town.

People smoking in tbier rooms ruined experience.

Location was ideal, just on the edge of the town. Large clean room Proffesional, polite and friendly staff.

A few large scuff marks on the wall that could do with removing, but not an issue for me personally.

clean and a very good organised new year party breakfast

evening meal