View from our room is superb. the room is larger than expect. Hotel is walkable distance from the train station about 10 minutes. The hotel can be reach on restaurant side.

When first arrival from the restaurant side, the staff in restaurant is too busy to tell us to use the elevetor. Luckily other hotel guest suggest us.

La vista es impresionante, parecía una postal una vista imperdible. En la mejor zona de Lucerna cerca de todo. Amamos

Gustamos de todo simplemente fue fantástico.

Excellent location near the train station and across from the main wooden bridge. Breakfast voucher was a bonus and the breakfast was nice. Staff was very welcoming.

Nothing

Location and the staff were great. This is our second visit in 3 weeks.

This visit we were given a room next to the elevator and the cleaning staff closet. It was very noisy and the room was much smaller than the room we got for our first visit. I was quite disappointed as I had high expectations from last visit.

The location is amazing. The people at the desk were friendly, knowledgeable and welcoming.

It was perfect!

Excellent, informative staff, with excellent English. Restaurant dinner was superb. Vouchers for restaurant given at check-in were very helpful. Housekeeping did a very good job. Ask for Room 230. Great view of historic Chapel Bridge

Water temperature in shower fluctuated too much.

La vista dal terrazzino

Il fatto di dover fare un po’ di strada con i bagagli e non avere il parcheggio dell’albergo ma solo parcheggi a pagamento publici

Lovely room with balcony & lake/alps view - fantastic breakfast menu - staff were always friendly & obliging - so comfortable & quiet - great beds, coffee machine with replenished capsules, little box of local chocolates on arrival couldn’t ask for more!

Nothing

Family owned. Outdoor space with views. QUIET, great lobby space. true alpine feel

hike to the village tough location

Great location close to the centre and train station. The staff were lovely. There was a coffee machine in the room and biscuits were left for us which was a nice touch. The hotel breakfast in the restaurant was lovely.

The room was a bit small and hot. There is no air conditioning but we were provided with a fan. There was a duvet and no sheet which made it hot to sleep.

location is perfect, central to everything, train station, shops, and sight seeing.

lacked air conditioning, and room felt like it was in a slope..

Location, breakfast, restaurant

Our room was on the 5th floor, top floor. The room was small with tight bathroom, tight closet.

Perfect location! Gorgeous views from our room window! Lovely restaurant and super friendly staff.

Every thing,really every thing was so fantastic for us....specially balcony and view of chapel bridge.

Nothing

Great location and super nice staff. Breakfast is super - not a buffet though.

No air conditioning so very warm in the room. Very loud and noisy street especially when you need to keep window open. Super tiny shower I could barely move in and bathroom was sooooo small

Excellent location.

Our room was at top floor. Elevator was not working for one day. I had walking issues; still had to walk the stairs without any option … Repairs done in 1 day …

Central location - perfect for discovering the city on foot. The staff were very helpful and even provided a parking pass for us to unload our bags before parking across the river. The hotel has a preferential rate for parking so be sure to ask. The hotel has a lovely restaurant and bar on the lakefront which we used a few times; very friendly staff.

he hotel does not have air conditioning; open your windows at night and keep the lights off and you will be fine. Request a room on the lower floors which are cooler.

The location and view were nice. The staff was also friendly.

You are not allowed to open the windows due to bugs and mosquitoes because of the lake, however there is no air conditioning in the entire hotel. The room was an absolute sauna sweat box. There is zero air flow but they do provide a fan. I requested a second one and even with that it was unbearably hot. This hotel needs to either install screens on the windows so you can open the windows for air and cooling, or install air conditioning in the rooms. For 400 Euros a night I would absolutely stay somewhere else.

Location was great

There was no air conditioning and there were bugs all over our room when we got there. The beds were quite uncomfortable and the shower was very small and difficult to use. Really bad value for what we paid

Position

Breakfast was not included and very expensive ( 25 CHF) Check was at 3.00 PM thus was expected to be earlier Reception is not open until 8.00 AM in the morning