けしき

すたつふ

The location is beside the lake.

The room carpet have stains it looked dirty. Bathtub curtain edges are frayed it is too worn out. The dinner buffet, no fish, only beef was served. No coffee or tea, only water for drinks. The breakfast buffet, no desserts or sweets nothing. Food lacks variety. All hotel staffs including cleaning staffs should wear facemask.

the location was great, right on the lake, with view from my window i like its only 2 floors so not a tall building windows large, great view

i found it odd, that i could not buy food at the restaurant, not even a coffee breakfast nor dinner was included in my price but when i asked to buy something , i could not in the morning , there was no coffee. the cafe opened at 11 am they would not serve me a coffee, so i had to leave the hotel, and nice view to go to family mart to buy a coffee ? ridiculous just let me pay for dinner or breakfast or open the cafe earlier. the staff did not speak english and were a bit rude

This was my second time staying here and it did not disappoint. The view is stunning and access to the private beach is a real highlight. The room can comfortably accommodate 4 people. Makino is a great area to stay.

The staff at reception were welcoming and courteous. I'd never visited this part of Japan before so, travelling by train, I ended up arriving well before the official check-in time. A warmly welcoming lady at the Tourist Information at Makino Station gave me a map and explained the appox. 1km walk to the hotel. (She was there again next morning to say 'hello' then, when I went for the train to Kyoto, wave 'goodbye' to me ;o). As I had arrived early I had time for lunch in an (for me) improbaby located Indian restaurant: 'Raju', about 50 metres from the hotel - highly recommended. And there isn't much else around: a couple of beach-side cafes that close early and a convenience store (24 hours). I'd not been to this part of Lake Biwa before, so the evening walk along the shore line was memorable, the views magnificent.

I emphasise again, the staff at reception were welcoming. From occupancy in the car park I would guess that the hotel was at best a third full. So, why require a first-time - and, now, last-time - visitor to hang around for two hours before giving out the key at the official 15.00 check-in time? Whoever makes such decisions should add some flexibility to their undoubted 'customer service' ethos. The 'Grand Park Hotel' has probably seen better days. I doubt they'll return if the hotel management remains so bureaucratic.

Hotel provide shuttle to and from train station.

Distance far away from train station, lack of public transport to attractions around Biwako.

close to ski resort , right on the beach

limited in house dining. food the same for dinner and breakfast . dinner choice limited and very expensive

Nice lake view scenery. Helpful staffs. Train staion 15mins walk to the hotel, Makino station. Family mart at the corner with 10mins walk. Nice moutain sceneries.

Nil