Is very close to a nice beach

Shower didnt work properly, we talked with the reception nothing was done, air-conditioning very week, almost no plugs for charge.

it’s fantastic location

My partner got questioned by security at night on two occasions and was told police would be called as he was not in this hotel despite us checking in together on the night we arrived.

Comfortable

Distance from strip

The hotels location was excellent and extremely safe for us group of girls. The security guard was so friendly and made sure we got home safely. The pool and lobby was so beautiful and modern I will miss it a lot. They were overall really relaxed and we didn’t get any complaints like other hotels our friends were staying in. I would really recommend for friends holiday!!

My room didn’t get cleaned for a whole week and I didn’t get clean towels which is partially my fault because I was sleeping in late but one of the days I explained we were literally about to leave and they refused to clean our room. Also we had to pay extra money for a fridge and safe which I thought was a bit unfair.

The hotel was clean and comfortable, the breakfast was very good. Towels and bedding changed frequently. The pool area and the pool itself was great. The location was superb, very central for restaurants shops and the beach.

We stayed 10 nights. We found the hotel to be so very noisy during the night, we had to complain many times. This was due to extremely noisy neighbours, shouting, music playing (from 11pm-01:00 am and beyond). Reception usually managed to get them to tone it down- eventually. But our sleep was interrupted constantly. We asked a few times if we could change rooms but whoever was on duty always made an excuse why we couldn’t, continually asking us to come and ask again the next day, but they never agreed to move us. So we gave up and had to suffer every night, which could have been avoided quite simply by a move of rooms. The staff don’t seem to think it’s a problem but it was for us. Also had to pay if you want a fridge in your room and if you want use of the safe, both should be included in the hotel price.

Staff were helpful

1. Air conditioners were not powerful enough - bedroom unbearably hot 2. Food in restaurant disappointing

The location,within walking distance of restaurants/pubs.just around corner from  taxis/buses stops. Which is handy for Magaluf/palma.

the location was great and staff very clean hotel

i thought the price of a room only for a week at 850.00 was a bit expensive it was a small room

Breakfast was good, the beer on tap is excellent and there are plenty of comfortable places in the courtyard for sunbathing.

The only bedding provided was a thin duvet. In a climate like Mallorca in the Summer the only bedding needed is a single sheet. The duvet was too hot and required the use of air conditioning to keep at a comfortable temperature. If I was given the choice of using a sheet and a duvet, I would have used the sheet, which is far more environmentally friendly. I'm sure the decreased use of air conditioning would also prove economical in the long run. I wonder how many nights of not using airconditioning would pay for the extra cost of a sheet.

Parking Cleaning every day

Great location. Breakfast was good.

Rooms are small but clean.

its close to the beach breakfast selection is pretty good staff in the restaurant are very friendly

IT’S NOISY. the balcony doors are not very soundproof so you can hear ALL the drunken antics in the middle of the night. you can also hear them walk through the corridors past your door. found quite a few hairs on my bed can hear flushing when the room above you used the toilet can hear the room beside you plugging charger into wall reception staff not very attentive

everything down the rooms staff and plenty snack drink and restaurant

everything was perfect

The hotel was very clean great location lovely staff, very comfortable bed.

The noisy guests next door 🤨🤨

the hotel was spotless. good food , good location. much more than I had expected.

the all inclusive didn’t start till 5 pm on arrival day . then finished 11 am on departure day . we did not get 3 full day’s meals . that’s not what we had booked .

The best thing about the hotel was the location, very close to a fantastic beach and shops and places to eat. The staff were also fantastic always smiling and ready to help. Excellent choice at Breakfast

The room although was comfortable it was small and felt a bit cramped.

The hotel is so clean staff constantly working to keep it nice and fresh, pool area is lovely with nice views of the beach and cabanas to hire. Reception staff were very friendly on arrival we checked in quickly and efficiently.

The room was a little smaller than I hoped with a terrible view onto bins and the back of another hotel. No fridge in the room either.

Staff. Amazing .Got free fruit as a frequent visitor..Just so fantastic.

Very comfortable beds, staff were very helpful, location and pool facilities were excellent!! Super handy to shops, food spots and the beach!

Personally would have appreciated some allergen info on breakfast items as I have a dairy intolerance, but I was still able to make do. Also would have liked a fridge/kettle in the room but again this wasn't a big deal and didn't ruin our stay by not having these.

the property

fire extinguishers

Staff. Surprise fruits in room. They are amazing

Had a lovely relaxing four day break here. The hotel is in a central location, lots of bars, shops and restaurants nearby and just over the road is the beach too. The bar and pool area are lovely, the restaurant is spacious with an outside area for dining. Plenty of choice food-wise, we had half board but you have the option of paying €22 to upgrade to an all day alcohol package/€38 for all day food/alcohol package. We bought the alcohol package for one day but the only thing worth drinking was the wine or beer so we didn’t bother again. Property is smoke free, designated area for smoking too. Rooms basic but nice. There is a little Saturday morning market which we stumbled on, a 10 minute walk, just turn left outside the hotel and head straight up the road. Santa Ponca is a lovely little resort and this hotel is ideal, would definitely consider staying here again.

Walls are very thin, can hear the people next door to you, only one plug point in the bedroom.