Staff were very accommodating and friendly.

A bit confusing getting to our room and the hotel was a little outdated.

it was fine. Everything we wanted was there.

excellent location

advertised that there was parking, but there only 6 spaces for the whole hotel

location

no parking, no wifi in rooms, not as pictured

Value for money

Extremely slow elevator and a very small bathroom

Great location close to the shops, beach, museum, restaurants and the town centre. Friendly welcoming cleaner. Professional, Courteous helpful lady worked front of desk, any questions asked were answered. Value for money.

Wifi wasn’t great in the room so if you need WiFi you would have to use it in the lobby. However I wasn’t travelling for work so we were ok. Cobwebs on the back wall and a very dusty fan which was strange because the rest of the room was very clean.

great location didn’t need the car at all once we parked up

Location

very tired and run down hotel ventilation in room poor windows very dirty shower cubicle very old fashioned needs lots of work to bring it up to a good standard

Only used as bed for night . All good .

Lack of car parking .

- nice, soft towels - bathroom clean - staff were nice

- the shower was always cold to lukewarm. We overheard another guest having the same issue. - mattress probably needed replacing. So uncomfortable that we both came away with neck and shoulder pains. - no hairdryer, as stated in room description. - no extractor fan or openable window in shower room - could hear people in other rooms, especially above. We could even hear vomiting one morning which wasn’t the nicest noise to wake up to. - all the floors creaked - the lift is extremely slow. It’s quicker to walk to the top floor than wait - the bar was closed before 10pm on a Saturday night over the bank holiday weekend. - it was rare to see another guest. It was like staying in the hotel from the shining. Others describe the hotel as “tired” but it’s beyond that. The whole thing needs gutting and updated. Ripped carpets, wallpaper pealing off, dated radiators, damp corners in rooms. They’ve half pulled off the “keep your distance” covid stickers around the hotel. There’s random fake grass about and cheap jewellery for sale in the lobby which is displayed like it’s high end. For context, we had a two night stay on Easter bank holiday weekend. The lack of people around on what should be a busy weekend says it all.

the location is fine, close to the main restaurants and to the sea side

it’s a really old hotel which hasn’t been refurbished for a long time. It smelled a bit weird when we went in to the reception and then when we entered the room. We have got used to that though. The wallpaper/painting coming off the wall..

location was good, just a short stroll to the harbour

NO HOT WATER

Lovely staff and lovely hotel. Excellent value and right by the beach

Couldn't get the shower to run hot enough

Typical charming Victorian hotel. Bar and lounge facilities and breakfast included in price.

State of repair and age of the windows. Could do with a slightly larger supply of milk and tea/coffee sachets in the room.

Bed were comfy

Water wasn't hot upstairs only one shower got hot

large rooms

dated

Excellent location. Clean, comfortable hotel. Lovely breakfast. Excellent entertainment. Great value for money.

Rooms were very hot but the hotel were able to provide a fan for our room.

Location

Shower didn't work properly and you could hear all movement from people in room above

Nice size room, comfortable

Nothing

Felt comfortable

Was a little tired ie decor