GROSS. Bloody band-aids on the couch, trash under the couch (including food containers & an opened & partially drunk small bottle of alcohol), clump of hair in the shower corner (plus the shower drains so slow that you will be standing in your filth water), two HALF Used toilet paper rolls that were on the holders (and ZERO extra TP given). When I contacted the owner about this, they said that they weren't required to do anything about it and that the basics are given at the beginning of a stay, so the half used TP was all we would get. There were 6 of us (4 kids) & that was what we got! But worse than the not cleaned placed (that we paid a cleaning fee for) was the owner who cared less. "Sorry this is happening" & "Allow me a few moments" were their go-to texts to me, followed by nothing or telling me "Guests are required to restock their own..." We also paid for a late check out, then got locked out of the unit with our stuff inside when the door code given stopped working. The owner's customer svc gave us the old "one moment while I look into this for you" instead of giving us a code to actually get in. I asked for our cleaning fee & late check out fee back, since this is right & ethical of them to do (we did pay for what was not provided). BUT THEY REFUSED. They chose to ignore me & not reply Pointe West (and its staff) itself is fantastic, so stay at Pointe West, but AVOID this unit & this owner or owner group (whoever it is) at ANY COST! If you try it here - good luck.

this evening was great for a family of 10. Had all the amenities needed as well as the beds. stocked with cooking supplies few more paper supplies, garbage bags. Would recommend to others!

It slept a bunch of people, was clean and stocked fairly well with all the essentials. The price was good. The property is very spread out and we were very far from the clubhouse so it was pretty useless.

Our family and friends had a wonderful time.

Pretty Homey spacious condo on the water! Very nice place to stay and great ammenities.

Furniture in living miserable to sit on. Only dishes for 4 people. Surface cleaned not deep cleaned. I had to purchase my own cleaning supplies as cleaning was not available. I stayed 1 month and elevator broken for 2.5 weeks. Supplies such as trash bags insufficient for duration of my stay. Won't stay here again.

Very well kept & clean. Location was perfect & private!

When we first arrived the power was off. I don't blame them for this, but it was 4 floors up and only 1 elevator. We had disabled guests with us. We kept getting different times from everyone we spoke to about when the power would be on. We got there at 4 pm and the power was NOT back on until 9 pm. That's not the biggest problem. According to the summary and emailed details we were supposed to be GIVEN (FREE) 9 arm bands for swimming. Instead the activity center said they do NOT do that anymore and we had to pay over $250 for all of our guests to receive arm bands that should have been FREE just to swim. I waited to complete this review because I spoke to Vacasa immediately after having to pay and they stated they would refund the money because the information they sent me was incorrect and I should not have had to pay for 9 arm bands (they state they give you 3 per bedroom). We stayed there at the end of September and to this day we have still not been reimbursed.