The security. Only being able to access sections with your key.

The facilities in the kitchenette were awesome but I found a couple dirty. House keeping can up their cleaning game in cleaning stains on and in the fridge and microwave and not hanging up cups with stains. Additionally, adding fresh fruits to the breakfast.

Great location. Used another Home 2 and had a great experience.

Staff both night and morning weren’t friendly. Hardly told me what I needed. Bed wasn’t made well.

Not enough selections

More options

The property was clean, the staff were friendly. We liked that the pool was salt water rather than all the chemicals. The area was nice for taking walks around the city and short distance to the Valley Museum, which was free admission.

I think paying for parking is crazy when you spend hundreds as a customer to stay at the hotel. We are from Grand Rapids and it’s common for places here to validate parking tickets for guests, patients, customers, ect. We thought it was super odd they charge for parking rather than validating it for their guests. The pool was rather small, and there was no hot tub, so that was disappointing. The hours of the pool were also disappointing, we have been many places they open the pool by at least 7am between breakfast and check out time, there isn’t a lot of leeway to swim if you want before leaving. The breakfast was also incredibly disappointing. They ran out of almost everything including coffee. Only thing left were the waffles, this was more than an hour before breakfast was set to be done. They had one waffle machine, takes 2.5 mins to cook and people were waiting upwards of 20 mins each for the machine to be free. I feel like they could plan a little better and seen that they were going to be low based on the timeframe of breakfast.

location was good

checked in and my room was not cleaned - dirty linens, unmade bed. they did put me in another room.

Location, cleanliness, ease of parking.

The shampoo and conditioner bottles in the shower were empty and there were no alternatives in the room.

Pretty much everything, until they charged me $4.50 for a HALF PINT OF MILK. 😡😡😡

See above

The staff was super friendly and helpful.

The parking and the pool. It was constantly crowded and just too small. The breakfast was also not that great.