Localização, espaço e instalações

Sem café da manhã

Location is great. Near Central Park and Museums. Less than 30 minutes walk to time square. Staff very nice, he check me in and give me a room when I checked in in the morning. He gave me a room with construction view because that’s the only room available but he offered for a new one in the afternoon. Very considerate I might add.

Only the view of construction through my window, but since I stayed for a weekend there was not any construction noise.

The location and the bed.

The room size, we paid for breakfast included and they did not offer breakfast within the hotel, instead, they give you vauchers to deliver breakfast at the hotel and the vauchers don’t even cover 2 full breakfast.

C’est bien propre mais il y avait un odeur bizarre et pas très agréable.

Au lieu d’un petit déjeuner tout compris comme marqué sur internet ils ont donner des bons qu’il fallait utiliser avec une longue attente.

Posizione ottima per girare le mete piu' turistiche di New York, facilmente raggiungibile sia a piedi sia con le fermate della subway molto vicine. Connessione wi-fi ottima nell'hotel. Palazzo non moderno, suggestivo, con buona vista dal roof top, peccato che ci fosse ristrutturazione nel palazzo accanto che occludesse la visuale in parte e non permetteva di stare piu' di 5 minuti.

Nella prenotazione ci e' stata indicata la colazione inclusa che invece non ci e' stata fornita, la lounge dove doveva essere servita era addirittura chiusa - ci sono stati dati dei buoni per un locale con consegna a domicilio, non vicino all'hotel (quindi immagino quanto sarebbero arrivate calde le bevande) e l'importo dei rebate decisamente non avrebbe coperto 6 giorni di colazione per due persone. La responsabilita' del mancato servizio e' stata imputata a Booking a cui abbiamo scritto ma non ricevuto risposta. Il rooftop, probabilmente a causa di lavori nel palazzo adiacente e in strada (che ci hanno svegliato per due mattine alle 5) non era utilizzabile visto che non c'erano neanche due sedie . Pulizia decisamente scarsa (abbiamo dovuto spostare i comodini per recuperare degli oggetti e c'erano carte di snack non piu' in commercio, abbiamo pulito i ripiani con salviette fortunatamente), abbiamo dovuto ogni giorno provare ad indovinare come posizionare il rubinetto della doccia per avere acqua calda e fredda, cartaigienica meno di un velo con disagi correlati. Dispenser dell'acqua disponibile in un solo piano su 17. Abbiamo chiesto la gentilezza di lasciare la camera 15 minuti dopo l'orario ultimo giorno, ci e' stato accordato (alla fine abbiamo lasciato in tempo) ma le chiavi ci sono state disattivate 15 minuti prima.

Great hotel and a great location

The TV cable didn't work throughout our entire stay

Beliggenheten!! Gode senger med gode dyner.

De annonserer med at rommene har flatscreen tv, men disse virker ikke «at the moment» ble vi fortalt. Leste eldre omtaler også, hvor det samme står, så dette er nok noe permanent. Sofaen på rommet var skitten og full av flekker. Ingen av resepsjonistene kikket opp og/eller hilste når du kom/gikk. Men han som tok vare på bagasje og fixet taxi var bare super hyggelig og hjelpsom!

Quarto muito bom, com varanda, time bem cordial. Localização muito boa.

Não tem café da manhã, descobrimos no momento do checkin. Eles informam que no booking está como se tivesse, mas não tem e eles disponibilizam U$ 10 por dia em um parceiro que não serve para nada, não usamos. Outro ponto é que não tivemos serviço de quarto 2 dias, mas foi somente solicitar que resolveram.

Muy buena ubicación y todo muy limpio

Super Lage, sehr nettes Personal

Frühstücks Horror! Es gab trotz Buchung kein Frühstück. Anstelle dessen gab es Coupons, welche erst nicht funktioniert haben und anschließend nicht kombinierbar waren. D.h Frühstück für 4 Personen, einzeln bestellt, jedesmal 5$ Liefergebühr. Coupons für 120$ verbraucht, für 4x Kaffee, vier kleine Sandwich und eine Cola + 1x Orangensaft.

Posizione ottima, camere da rinnovare ma nel complesso si sta bene!

La colazione, era prevista nell'offerta e a noi non era dispiaciuta, peccato che dopo due giorni sia stata sospesa e non più erogata, hanno affisso un cartello per avvisare che non ci sarebbe più stata!!

Buena ubicación, habitación grande

Contratamos el desayuno. Al llegar allí nos dijeron que ya no sirven desayunos, pero que lo tienen contratado con una empresa de servicio a domicilio. Te dan un vale por 10 dolares para que hagas el pedido, y pagas lo que pidas por encima de esos 10 dolares. El problema está en que esa empresa cobra 6 dolares por el servicio, con lo cual te quedan 4 dolares del cupón, y un simple café ya son 6 dolares… con lo cual por tomar un sólo café ya tienes que pagar 2 dolares. ¿Dónde está el desayuno que yo había contratado?

Grandezza camera, posizione.

Avevamo la colazione inclusa per tutto il soggiorno. A metà soggiorno hanno tolto la possibilità di farla, pertanto ci hanno detto che rimborseranno le colazioni non usufruite. Speriamo bene.

Hôtel très bien situé, chambres et salle de bain très propre. Literie parfaite ! Le prix reste correct pour Manhattan. En revanche, ne pas prendre avec le petit déjeuner car un très bon Coffee Shop Palace Restaurant juste à côté, en sortant de l'hôtel sur votre gauche.

L'accueil à la réception d'une de nos collègues qui a été refoulée car elle n'avait pas sur elle les 4 derniers chiffres de la Credit Card, alors que toutes les chambres avait été réglées à l'avance. Le réceptionniste pas aimable du tout ! La personne JENNIFER qui était à la réception était beaucoup plus aimable heureusement ! Le petit déjeuner était inclus au prix de notre chambre mais nous n'avons pas pu en bénéficier. Nous avons donc perdu l'argent du petit déjeuner sans qu'aucun autre service nous soit proposé en échange. Le système des COUPONS pour le petit déjeuner ne fonctionne pas et est très compliqué pour les étrangers. A modifier en URGENCE !!

La ubicacion, esta cercana a estaciones de metro.

la cama demasiado pequeña y hay una linda terraza que no cuenta ni una sola silla para sentarse, totalmente desaprovechado el espacio. Pero lo peor es que busque un alojamiento que brindara desayuno y ningún día estuvo disponible. Publicidad engañosa.

Great location. Friendly efficient staff, Nice, comfortable room.

A bit noisy due to construction right next door. A bit worn but fine.

La ubicación. Limpio, lindo.

La habitación un poco chica

Location is good for my purpose.

Included breakfast is only coffee and tiny cup cakes. It is not breakfast, it is snacks.

Cama confortável e a limpeza é bem bacana.

Aclimatação do quarto não é bacana, quarto escuro, café da manhã péssimo, não reservem com café (um “Grab and go”) com pessoas bem rudes servindo. Detestei. Pra dormir é ótimo e nada mais. Falam que tem uma visão linda da cidade. Não tem. Prédio baixo. Recepcionistas bem fracos, mas o pior foi o atendimento do café. A água não fica tão quentinha.

L’emplacement et l’accueil du personnel. Très bonne literie !

Le petit déjeuner (thé lipton bas de gamme) 2 mini viennoiseries et fruits C’était vraiment succinct. Une panne d’eau chaude un matin (réparée assez rapidement)

Si nos dieron la suite

El Desalluno

Convenient location

They charged an exorbitant pet fee of $350.00 for the stay (2 nights) the Television was not working (oh staff states that it had been like that for several days) . The bathroom heater was non-functional- and the construction going on started at 7:00am in the morning!

Excellent location, clean and good service

Poor breakfast

Lo único la ubicación.

Las camas horribles, pequeñas e incómodas. Habitación enana y anticuada. El desayuno es un engaño. Te dan café aguado o té y un bollito . Un día no hubo nada porque el panadero no fue. Es un hostal más que un hotel de 4 estrellas. Horrible en general.

The staff, specifically Raymond and Danny. Beds were good size and comfortable.

This hotel has two things going for it, the staff we encountered and the locaton......and that's all folks! The standard of the rooms is very poor. The hotel is outdated and badly in need of upgrading. The rooms look nothing like the photos. We had booked this long awaited trip to New York for a significant birthay present. While the room was big and storage was plenty with a decent bed, it was very old and tired. The TV stopped after the first night and when we called reception, they confirmed they had lost service likely due to the building works right next door which we were not advise of prior to our trip. At no time was there a note left in the room to explain this service interruption. The room was cleaned every day, but some of the towels we got had old stains on them. We don't ask for towels every day, but when we got them, some really needed to be binned and were either stained or ripped. After the second night my wife went to reception to discuss our deep disappointment. She met Raymond who was very sorry to hear our concerns and went out of his way to resolve the situation. Our room was changed that day and when we came back all our things had been left up to the room. Danny who takes care of the luggage was also extremely attentive. Raymond and Danny certainly make this trip for us. Thereafter every time we saw Raymond and Danny, they would have the chats with us and make sure we were happy. Danny also arranged our taxi on our lat day making sure we got a great driver to take us to the airport when we were travelling home. We felt sorry for the staff as we saw many people who were not happy and complaining. We feel that as it's greatest asset, the staff should not be put in the position where they have to deal with so many complaining guests. As already stated, the location of this hotel is great, but it really needs to be worked on. Taking a holiday in New York, for most people, requires a lot of money to be laid down.

Excepcional... lo recomiendo 100%... es muy comodo, super limpio y la mejor ubicacion de Manhattan.. el metro muy cerquita..Yoko y Elizabeth en el vestibulo son super amables y muy atentas... y el Sr Danny el brazileño es super chevere y te guarda las maletas sin nada a cambio antes del chek-in y despues del chek-out... mi esposo y yo quedamos muy satisfechos y agradecidos con el hotel 57 y todos los q nos atendieron

Todo me gustó....

Tranquil per a descansar i net

Tot bé

Location

when i booked this hotel through booking, breakfast was included. when we arrived at the hotel, at reception we were told that breakfast was served from 7 to 10 am. The first day we went for breakfast around 8:30 am and there was nothing left to eat, just a few apples. as a result, breakfast was limited and often not enough for all the guests. breakfast consisted of 2 pieces of pastry per guest, plus coffee or tea and fruit, as the bananas disappeared quickly. i think it's disgraceful for a hotel to have this kind of service and say in the booking that breakfast is included. The truth is that every day around 8:30am/9am there was nothing left to eat. I suggest booking without breakfast because it's not worth it. the reception staff could be nicer to the guests

The location is excellent. The person responsible for luggage on the ground floor, Mr Daniel, is extremely attentive and friendly. He made a point of asking us if we were satisfied with our stay and if we needed anything. He took very good care of our bags. Always with a smile on his face, giving us confidence and joy.

The receptionists were not attentive. Extremely apathetic when dealing with us. Nothing friendly at our check-in. If it weren't for the location, value for money and the service provided by the guys with our bags, we would have had a bad impression of the hotel. The elevators are also old, but the only problem is a little delay when called. I believe it is due to the number of people staying.

We zijn het meest tevreden over de ligging van het hotel. Dichtbij metrostations, Central Park en ook Times Square is op loopafstand (20 minuten). We hadden een grote kamer, voor 4 personen en voldoende kastruimte. De kamer werd netjes schoon gehouden. We mochten gratis gebruik maken van een koelkast op de kamer. Voor ons was de prijs gunstig in verhouding tot de prijs die nu voor het hotel wordt gevraagd (ongeveer 300 dollar per nacht).

Het viel ons tegen dat onze kamer aan de achterzijde van ons hotel was gelegen waar momenteel (en het komende jaar, tot medio 2025 schatten we) een wolkenkrabber wordt gebouwd. Er was veel geluidsoverlast vanaf 's morgens vroeg en de ramen dempen niet. Het ontbijt was een aanfluiting. Je mocht zogezegd 2 mini zoete broodjes per persoon, dat was al karig op zich, maar vaak was het ontbijt na acht uur al op. Volgens de hotelmanager is het ontbijt een service en geen recht, dus had je gewoon pech als het op was. Ook wees hij naar andere gasten, die volgens hem meer meenamen (onmogelijk want een strenge vrouw deelde uit) of leverde de bakkerij minder dan afgesproken. Feedback werd niet gewaardeerd.

Excellent location, easy walking to distance to subway, Central Park and many other midtown attractions.

The room was a little dated but clean and comfortable which was perfect for us. We didn’t spend much time in the room.

Location is great. Staff is trying to be friendly but many of them have gotten so used to guests complaining that they are unpleasant in their responses and their feeling of powerlessness takes over and hinders their ability to serve customers properly… they are not empowered and not given freedom to help as they can and should. One staff member distinguishes himself far above everyone else in his positive attitude.

Where to start… Advertised complementary breakfast was not available until our 4th day. Limiting how many pastries each person can take seems quite childish. Hotel needs a lot of renovation… things are falling apart left and right. We had to leave earlier than anticipated due to personal obligations, the staff and the management did not even respond (positively or negatively) to our request to pull in our check out date…