2 of us checked in together and were out on different floors. Same last name same time. We didn’t complain

Came to the Hotel early to check in. Everything appeared to work fine. Charged the normal $50 fee for incidentals. Two hours later we arrive with our guess and they keys don't work. I go down and they needed another $50 because they didn't capture the card. I could see the $50 that was held on my account but they requested another $50. I swipe my card they activate the keys and .....the door wouldn't open. I go up and down the stairs three times each with the person on the desk promising it would work. I finally ask to speak with a manager and the front desk lady radios someone who requests the door to be open. A maintenance guy finally comes to the door 30 minutes later and opens the door with a master key. Short time later they bring a ticket for free breakfast. I thought that was cool until I see they charged me $16 dollars for the breakfast ticket!!!! So I've spent $116 for things I havent bought. God knows what's getting charged next, in our one night stay.

The light switch didnt work so we had to unscrew the light bulb at night. The window was leaking. There were dirty spots in the bathroom. Stains on the extra sheets we got for the pull out bed in the sofa.

My main complaint is the free way noise! It kept me up ALL night. There was never a time it wasn’t busy, and people would revv their engines, waking us up all throughout the night. It was honestly a pretty decent hotel other than that! The common areas were beautiful, the room was pretty good, but lacked a lot of amenities and seemed bare. The room ran very very hot. Has to turn the air down to 60 and open a window for it to be bearable.

First room (519) was across from the ice machine. Very noisy. Changed to room 401. Had to wait for housekeeping to unlock our first room so we could get our belongings. It took 20 minutes for someone to come. Much better than old room. Although there wasn’t any body wash. Front desk personnel were VERY nice and VERY helpful!

Stay was excellent. The room I book on Hotels.com was actually turned into a meeting room for that day's convention so there wasnt a bed in it when we got there. The front desk was waiting for us when we arrived, told us what had happened and upgraded our room. Also, since we had already purchase breakfast package, the hotel comped our dinner that night in their restaurant.

Facility needs some upgrade. The room wasn’t ready at the time of check in. Found front desk staffs bit unprofessional.

Comfortable beds Nice staff