We stayed here for 2 nights in order to visit the West End and generally enjoy being out and about in London. Having eaten at the Vicinity Restaurant in the past and visited the area many times we always wanted to take a break here to enjoy the views, which are fabulous. Our room had a bridge view, as per the photo, and was warm and comfortable, with a large and comfy bed. The furniture and fittings are all a bit dated, but generally all functional and adequate. Our only real gripe was a lack of hot bath/shower water on the Saturday evening. There was only one easy chair, so another would have been nice, bearing in mind we both occasionally wanted to relax and enjoy the view with a glass of wine. The breakfast was great, and the staff we encountered were all polite, friendly and well-trained. We had a meal from room service on the Saturday night which was hot, plentiful and enjoyable. There are plenty of other places to eat nearby, particularly in St. Katharine Docks next door. Tower Hill tube station is within a few minutes walk, as is the Uber boat jetty, making getting about town easy and convenient.

The room needed updating especially the bathroom. On a positive note all the staff were very helpful, breakfast was very good. Great location!

Lovely hotel beside the Tower of London. It is only a few minutes walk from the nearest tube station. We have stayed at this hotel on several occasions and have always had a good experience.

Really nice hotel in great location but the lifts were incredibly slow and not enough working for the amount of guests staying there. Decor a little dated but a clean and comfortable stay.

Second stay at The Tower Hotel. Upgraded this year to Bridge view. Well worth it.

Issues with TV reported on site and followed up by email all ignored

Suite not ready on arrival, then told can’t have room we wanted at all as going under maintenance. Shown an alternative suite that smelt of smoke, was very tired looking, dirty, torn furniture and stained carpet, mold on shower, moss and beer caps on balcony. The customer service was bad and rude,

Great location absolutely wonderful!

Excellent service. But the system with a voucher for not cleaning the room was a waste….

Fantastic. Executive room was cosy but beautifully appointed, and the extra charge for the bridge view was worth it - especially with Xmas lights and the Shard as a bonus...

Fantastic location with views of Tower Bridge at the front. Walk over the bridge for a great Christmas market. Unfortunately, ventilation system in room 172 was extremely loud in the night, even with air con switched off. Kept me awake and I’m used to sleeping in a city centre. Over bath shower was a little weak but there is a very strong handheld shower as well. Bar restaurant was okay but a limited range of ales.

Excellent location, close to many attractions and public transport

The hotel is beautiful. Housecleaning was great. We stopped back at the room to reorganize. House keeping knocked, we answered said we did not need the bed made so she gave us new towels and freshen up the bath room. When we cam back that night, she had returned a made the bed for us. We were touched by her dedication to her hotel. Are only complain would be the lightning in the room could be brighter.

Great-ish view (half of the hotel but then could see the bridge too). Very tired decor. Location is perfect though.

This Hotel is getting worse every time I’m staying here. Need to improve room service.

It was beautiful I wish i stayed longer

1 night stay. Good location, good facilities back of St Katherine’s Dock

Meeting up with family

We booked a standard room with bridge view. Definitely worth the extra for the view it was outstanding. Very iconic. The hotel was great value for money and in a great location. Only 5 minutes walk from Tower Hill with links to Kings Cross. Our room was 643 and we’ve attached a picture of our amazing view from our room. There were signs of wear and tear in the room and throughout the hotel but for the money you pay you can’t really grumble. We would 100% return and have recommended to family and friends.

Good hotel, a bit dated needs an upgrade but suited us just fine for our visit. Staff at hotel are lovely and extremely helpful

Only thing that let it down was the queues for the lifts

Really great hotel in a spectacular location. Great check in. Lots of amenities at the hotel. Looking forward to staying again

Hotel views were amazing however room was very tired. Does need a refurb. Location great for sightseeing. The reception team were really pleasant but the restaurant team were appalling! Rude and disrespectful. Expensive red wine turned up chilled asked for English mustard and plonked a bottle of American mustard on table. Lots of tables free but made me wait as I was a single woman. Really disappointed with service. No tea or coffee in the room but bed was comfortable.

Great location with lovely views.

Ok boende!

Location excellent however hotel looks very tired. We loved our room location but we’re so disappointed with its condition

Wonderful view on bridge and Very good restaurant near this hôtel. But this hôtel was old. Breakfast was Very good.

Get the room with the view of tower bridge. Iconic and brilliant. Rarely have I stayed anywhere with a more visually arresting view

When we arrived the rooms weren't ready, but we were promised two rooms on the same floor. Later when we came back to check in another person were at the front desk. He immediately tried to sell us more expensive rooms and were really unpolite when we said that we just wanted the rooms that we already had been given. Breakfast was very crowded, but the food was perfect!

Our room has a nice view and good location. Room condition is ok but with some improvements will be better.

Beautiful room lovley staying with my mother who is 81 years old and enjoying the comfortable surroundings and enjoying the bridge all showing us how wonderful London is , also beautiful fireworks 💥 love the hotel it never disappoints Jannine and Janice thankyou

It was beautiful experience, the view was breathtaking. It was worth of the money. We really enjoyed. All the activities were around. We’re hoping to come back December we’re planning to visit Winter wonderland and different activities.this time is with our daughter . Thanks for good service and hospitality.