I didn’t get to check in. I need a refund please.

If you WANT/NEED cheap, go for it!! You definitely get what you pay for. Not sure how this hotel has a good rating! This hotel has long term stays, so be prepared! We walked in the room. My husband had to rehang the curtains first thing. They were halfway down. The towels are motel 6 size. I talked to 3 different people making sure we had a sleeper sofa. If not, a roll away. Everyone said no, even though that’s what I booked. But we did have a sleeper sofa. Staff clearly doesn’t know what they have. No need to discuss the lumpy bed/pillow. There need new!! Let’s talk about the “breakfast” if that’s what you call it. No water, juice or milk. Only really bad coffee. Fruit was bad. One yogurt. Stale little muffins and white bread. Frozen sausage patties to heat up in the microwave. They were gross. And how do you screw up a fresh waffle?? Old mix and nasty syrup is our guess. We asked the staff repeatedly to stock it. Finally got tired of listening to them just chat away and left. Needless to say we only went once. Don’t look for housekeeping. They do come check on you and say goodbye the morning of checkout. To clean the room. Clean the broken drain out before you shower. GROSS!! And make sure the black electrical tape stays down covering the holes! Be sure and get the knobs turned up or you get a loud plumbing noise. That just about scared us to death!! Why did we spend five nights? Because it was Parents Weekend/HOCO and everything was booked! It really was a sad comedy.

Ok

I put a reservation in for 1 king size bed a month before my stay. When I checked in I saw on my receipt that they had me put in a 2 Queen Bed room with a walk-in shower. When I brought it up to the employee she said that they ran out of rooms with King Sized beds, so they "upgraded" me to a room with 2 Queen sized beds and a walk-in shower. The lack of communication was frustrating because I was not told my reservation was changed and they were not going to bring it up when I was checking in. When I got up to the room the shower was not a walk-in shower, it was a standard bathtub/shower. I called the front desk to speak to a manager and the employee I spoke to said she could move me to the same style of room but with a balcony. Although I would have to pay extra to be moved, even though it was not me that messed up my reservation. I will never stay at that hotel again.

This property has gone to being a long term residence facility for folks that drive "Grapes of Wrath" trucks and cars. They required a $150 damage deposit for a three night stay. The bathroom door had been kicked in and repaired with drywall screws and wood grain contact paper. The curtains were being held up with ONE screw as all the others were stripped out. The part time college student at the front desk offered us another room, but that one had a broken light fixture.... We took pictures of the room and had the same front desk employee check the room and SUPPOSEDLY we got our deposit credited back to our credit card....though their computer showed that we were in second room rather than the first....It was quiet and spacious, but definitely not a place we will go to again.

Dirty. Grimy. Window had two locks that didn’t work. Sheets and towels looked dirty. Missing essentials like a shower curtain. Offered another room and checked it out. Balcony door didn’t lock. Had an extremely cheap latch for it. Felt like I needed a shower after being there for a few minutes. Definitely not a recommended place for someone travelling. Staff was friendly though. Felt bad but just couldn’t do it.

Booked 2 months in advance. Showed up and they had no reservation or room for me. I showed them my printed itinerary. They said nothing they could do for me and pushed me aside to serve the next customer. This is after I flew in from out of state and got there at 10pm. After an hour of waiting they found me a room (no discount) that literally did not have blankets. On top of this the hotel is disgusting and filthy. The hallways and rooms reek of mold and cigarettes. It’s the type of place you’d expect someone ODd the night before in the room and all tbey did was change the sheets. I have never experienced anything as terrible in my entire life. They should be ashamed of themselves

Excellent, from every perspective - Checkin, stay, shower, Breakfast, checkout.